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Reviews of Tru By Hilton Atlanta Galleria Ballpark, GA 3 stars

4511 Circle 75 Parkway, Atlanta, GA 30339, United States

#261 of 261 hotels in Atlanta

Guests' Choice

Review score

Based on 534 hotel reviews

8.6

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.1

  • Location

    9.2

  • Facilities

    9.0

  • Staff

    9.0

  • Value for money

    8.7

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Showing 1 – 25

  • Reviewed: 29 May 2024

    9.0
    Would absolutely stay here again!
    • Leisure trip
    • People with friends
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 1 night
    • Submitted via mobile

    Very clean. Great staff. Walking distance to Truist Park.

    Stayed in May 2024

  • Reviewed: 28 May 2024

    10
    Great Stay
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    I like how comfortable the beds and room were. The customer service was great as well

    Stayed in May 2024

  • Reviewed: 28 May 2024

    9.0
    Great location and staff was amazing!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 1 night
    • Submitted via mobile

    Beds seemed more like full size than queen which made resting a little more difficult for two people. Pillows were small and only 3 to a bed which meant either myself or my partner would only have one which was not very comfortable. Did ask for additional pillow, but unfortunately there were not any available.

    Good location that was close to all the attractions we had planned to visit. Continental breakfast was very good with plenty of options. Staff was very professional and courteous. Want to give special kudos to staff members Miracle and Armani for being extremely helpful and exceeding expectations of professionalism. These two are definitely 5-star employees!! Also want to give kudos to the night clerk who unfortunately I didn't get her name. She was dealing with a very irate individual who was cussing her and being very derogative. This lady never lost her composure, and remained professional until the individual left. She then proceeded to greet me with a smile and asked how she could assist me. On a scale of 1-10, she was definitely a 20 in that moment! Another 5-star employee!!

    Stayed in May 2024

  • Reviewed: 28 May 2024

    9.0
    Refreshing!
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    There was nothing I didn’t like, necessarily — but the $10 a night parking was a bit steep. No real complaints though.

    It was nice and clean. Very quiet and comfy, as well.

    Stayed in May 2024

  • Reviewed: 16 May 2024

    10
    Will be returning.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    I dislike nothing about it.

    The look and decor of the place. Also, in the lobby you got an area where you can have fun with a game of pool and you’re able to enjoy a firepit outside.

    Stayed in May 2024

  • Reviewed: 10 May 2024

    9.0
    Superb
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast time is very short.

    Great Location! Walking distance from the ballpark.

    Stayed in May 2024

  • Reviewed: 10 May 2024

    10
    Very nice place to stay close to all restaurants.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Better selection of cereal for smaller kids. Boiled eggs could be still warm instead of rock hard and cold.

    The property was clean. It was perfect for a family with kids (a pool and games in lobby). The hotel made us feel safe with the key card access to every door.

    Stayed in May 2024

  • Reviewed: 9 May 2024

    8.0
    This is our go to hotel for Braves baseball!
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The breakfast was picked over. Not much left with 30 minutes to go in the hours open. The person who was running it was stressed! No regular coffee left.

    Location and clean

    Stayed in May 2024

  • Reviewed: 24 April 2024

    10
    Great staff and great place
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    N/A

    Close to ball park

    Stayed in April 2024

  • Reviewed: 23 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 1 night
    • Submitted via mobile

    The lady in charge during breakfast time, was too much in the way, almost like a watchman while we were serving our food., no smile, no good morning, terrible. Adults don't need to feel like we are in a elementary school cafetería. Not a pleasant experience! It took away all my desire to eat the food. Just fix that, and the hotel is great!

    Room was clean and comfortable.

    Stayed in April 2024

  • Reviewed: 16 April 2024

    10
    Wonderful Stay
    • Business trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    N/a

    Hotel was clean, staff friendly and great location

    Stayed in April 2024

  • Reviewed: 3 April 2024

    10
    Exceeded our expectations!
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night

    Overall the facilities, I had actually booked a room next to this building and I was horrified, I had to book to this hotel to get away from the room I was given from the other facility. I was very pleased and happy with my decision even though I did not get a refund from the first hotel I had booked. Thank you to the staff and management for the clean facilities and comfort.

    Stayed in April 2024

  • Reviewed: 1 April 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    good breakfast

    Stayed in March 2024

  • Reviewed: 29 March 2024

    10
    A great stay with some sweet, friendly staff!
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    We were celebrating my 50th and had the best time! Everyone was so friendly especially the staff! We will definitely be back!

    Stayed in March 2024

  • Reviewed: 28 March 2024

    10
    Awesome
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Everything was Amazing especially the front desk staff.

    Stayed in March 2024

  • Reviewed: 26 March 2024

    9.0
    I will for sure stay again.
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    No microwave in the room. The bed not the most comfortable.

    Nice rooms. Love the shower and the body wash provided.

    Stayed in March 2024

  • Reviewed: 25 March 2024

    10
    Comfy, friendly and clean
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 2 nights
    • Submitted via mobile

    Staff was so welcoming and very helpful. Friendly and polite.

    Stayed in March 2024

  • Reviewed: 22 March 2024

    8.0
    Nice hotel. Staff needs training
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    Very upset about the lady she was very rude. She yelled at several kids who were actually well behaved just waiting in line for pancakes. She yelled at a teenage boy for taking pancakes, which were not big at all. Location was not as good as it said they did say there was food walkable distance I did not find any.

    Most of the staff was nice facilities are very nice. Pool was nice. It was a pleasant surprise to find outdoor seating. They actually have a little fire pit.

    Stayed in February 2024

  • Reviewed: 18 March 2024

    10
    Peaceful getaway
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 2 nights
    • Submitted via mobile

    Can’t complain

    The friendliness of all staff. Never not a time you weren’t greeted.

    Stayed in March 2024

  • Reviewed: 11 March 2024

    10
    It was amazing
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nothing was not to like

    The hotel is kid and family friendly. The breakfast was great

    Stayed in March 2024

  • Reviewed: 2 March 2024

    9.0
    Great.
    • Leisure trip
    • Couple
    • King Room - Hearing Access
    • Stayed 2 nights

    The pillows wee very soft and small, so didn't give much suport.

    Overall everything was great.

    Stayed in February 2024

  • Reviewed: 27 February 2024

    8.0
    I would recommend to family & friends
    • Leisure trip
    • Solo traveller
    • King Room with Bath Tub - Mobility Access
    • Stayed 2 nights
    • Submitted via mobile

    Pool water a little cool

    Breakfast was good, staff friendly, location convient to downtown.

    Stayed in February 2024

  • Reviewed: 22 February 2024

    9.0
    Overall it was a very pleasant stay and I would recommend staying at this location.
    • Leisure trip
    • Solo traveller
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Neighbors were loud with kids, could hear them yell and walk, my room was across from a maids or janitorial closet, heard the door open and shut all morning.

    That it is new and modern, the fire pit was great. Whoever found my keys in the lobby, thank you!!! Also enjoyed the coffee and tea bar in the lobby.

    Stayed in February 2024

  • Reviewed: 21 February 2024

    10
    Friendly and efficient staff. Met all our expectations.
    • Business trip
    • Couple
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 5 nights

    Breakfast was very good. Coffee also very good. We were able to get a ground floor handicapped room for my wife. It made a big difference. THANKS! Hoping to see you for our next trip to Atlanta. Many thanks to all your friendly staff.

    Stayed in February 2024

Showing 1 – 25

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