18001 Collins Avenue, Miami Beach, FL 33160, United States
#120 of 203 hotels in Miami Beach
Guests' ChoiceBased on 565 hotel reviews
7.6Cleanliness
8.1
Comfort
8.1
Location
9.0
Facilities
7.8
Staff
7.9
Value for money
7.0
Free WiFi
8.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 22 May 2024
Oleg
United StatesThe location, hotel itself, beach, and service were all nice.
Stayed in May 2024
Reviewed: 9 May 2024
Stefania
United StatesThe staff was so friendly especially Belinda from the Beach service and Maria from Azurro restaurant for breakfast service. They were so sweet and always treated us so kind.
Stayed in May 2024
Reviewed: 9 May 2024
Takeesa
United StatesUpon checking in , there is a $270 hold on your card for any damages. You can not use cash for food service at the beach or pool. Room charge or credit/debit card. I believe we were the only black family. I was a bit uneasy at first but the staff and people very nice.
The staff was nice , its family oriented. The room is spacious, i had the bay view. Which means you view the lot and the water behind it.
Stayed in May 2024
Reviewed: 16 April 2024
Alejandro
ChileVery slow elevators.
Stayed in April 2024
Reviewed: 16 April 2024
Hernando
United StatesThe staff in the pool today weren’t not too kind. I don’t remember the name. He was putting on the bracelets to enter the pool area and it seems to me that on a previous visit it was the same one who was not friendly at all to my friends
Stayed in April 2024
Reviewed: 14 April 2024
Crisolin
United StatesNone
Very convenient !
Stayed in April 2024
Reviewed: 24 March 2024
Fanny
CanadaSometimes they forget to refill the coffee in the room.
Pools and beach access are great, room has a great balcony and a nice view.
Stayed in March 2024
Reviewed: 20 March 2024
Alfredo
BrazilRooms are old
Facilities
Stayed in March 2024
Reviewed: 13 March 2024
Andrew
United KingdomMuch of the complex is in need of a little bit of upgrading and "TLC".
Location excellent and staff friendly and helpful. Beach area amazing with good service to your sunbed. Good breakfast and restaurant options and overall good value. Good size rooms and ours had terrific views too.
Stayed in March 2024
Reviewed: 7 March 2024
Rebecca
United StatesDated worn furniture in the lobby and in the room. Pool area and cabana bar needs renovation.
Room size was good. Great view. Bathroom soap and shampoo good quality. The coffee bar was good downstairs .We loved the salsd bar and steak dinner.
Stayed in March 2024
Reviewed: 23 February 2024
Eli
United StatesOne of the jacuzzis was broken as was the waterfall for the kids. Weird smells in hallways.
The room, like the hotel, was nice but dated. Old elevators, old lobby, old room furnishings.
Stayed in February 2024
Reviewed: 18 February 2024
Elias
ArgentinaOn February 7, Trump Hotel added $660 to my account with the promise to return it when I left the Hotel. I left on the 12th and I had an expense of approximately 180. The employee who assisted me said that they were going to credit it immediately, that is, return my money net. Today is February 18 and I have no notification of difficulties, much less a refund of my money. Some answer?
Stayed in February 2024
Reviewed: 11 February 2024
Silvana
CanadaSteam room was broken at the spa.
Room was very clean and spacious with beautiful ocean view. The beach is wide and beautiful. Excellent beach service and never a problem getting a beach chair. I loved that the beach was not crowded. Two pools and both very well maintained. I really enjoyed having the heated lap pool as I did laps every morning in that pool. Would definitely return and would highly recommend.
Stayed in February 2024
Reviewed: 31 January 2024
Victoria
United StatesThe room was very old and outdated..
Location, staff
Stayed in January 2024
Reviewed: 28 January 2024
Simon
United KingdomAll ok
Location
Stayed in January 2024
Reviewed: 29 December 2023
Cheryl
United Statesi did not like the fee for valet parking! should have been free or allow me to park my own car!
Stayed in December 2023
Reviewed: 22 December 2023
Carl
United StatesI was here during Thanksgiving by myself, in order to have a Thanksgiving dinner I had to pay 85.00, I only ate one plate of food. I don’t eat much and am only 142lbs at best. The refrigerator needs to be restocked and the room should have shampoo.
The room was very nice, but did not have some of the necessary items. I had to buy shampoo from the gift shop, also the refrigerator was stocked but never restocked. The views, the pool and the beach were amazing.
Stayed in November 2023
Reviewed: 13 December 2023
Ali
Saudi Arabia- The location is far away from most of the tourist attracions
- Elegant spacious room with nice balocny overlooking the ocean - The staff was on another level of friendliness and hospitality - Very clean resort with outstanding facilities
Stayed in December 2023
Reviewed: 11 December 2023
Kiran
Trinidad and TobagoNothing
Great view. Staff was always helpful and willing. Room was cleaned very well.
Stayed in December 2023
Reviewed: 25 November 2023
Alesya
SwitzerlandThe hotel left a mixed impression. Despite a cozy atmosphere, the rooms and furniture didn't quite match the presented photos, displaying signs of age, and the pool area also appeared a bit outdated. Regarding the staff, we encountered both friendly individuals and some who seemed less motivated to assist. Housekeeping posed a particular challenge; our room went uncleaned for an entire day, despite our prior arrangement for daily service at 10 in the morning. On other occasions, the cleaning crew arrived post-lunch or sometimes skipped their duties entirely, necessitating reminders for room upkeep. Overall, the stay proved to be a blend of positives and drawbacks. The neighborhood was rather dull, prompting us to frequently travel to South Beach and spend money on Uber rides. It's suitable for families, offering the opportunity to play with kids in the sand on the expansive beach. However, the overall setting appeared dated, with slightly worn-out umbrellas adding to the aged atmosphere.
Stayed in November 2023
Reviewed: 17 November 2023
Yelena
United StatesService
Location . Room size
Stayed in October 2023
Reviewed: 3 November 2023
William
United StatesFountains weren’t on, which saddened us a bit. The lower pool area seemed a bit dilapidated and forgotten. Some vending machine in the Game Center was broken and took our money but the front desk lines were so long I didn’t bother reporting. Be careful. And, I’m a small town guy so $40 a day for valet parking with no other option is annoying.
Easy valet experience, friendly staff, pleasant lobby, lovely pool and beach experience with cute little bars at each location. Plenty of beach chairs for everyone.
Stayed in November 2023
Reviewed: 27 October 2023
Alvaro
PanamaFood was bad
Stayed in October 2023
Reviewed: 9 October 2023
Armando
ChileThe clean service and some installation old and dirty, for example: Pool areas: - the chairs, table and bed very old and dirty - from the rooms you can see the roof with black mold Beach areas: - the beed very old and broken Azurro restaurant: - in the breakfast need more variety Store: - the price of the products some times 3 times the value vs cvs, Walgreens or Publix, ridiculous!
The beach and the workers in general
Stayed in October 2023
Prague, Czech Republic
Rome, Italy
Sharm El Sheikh, Egypt
Kas, Turkey
Zell am See, Austria
Dolceacqua, Italy
Chiang Mai, Thailand
Durban, South Africa
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content