Reviews of Hilton Garden Inn Twin Falls 3 stars
1741 Harrison Street North, Twin Falls, ID 63301, United States
#18 of 18 hotels in Twin Falls
Guests' ChoiceReview score
Based on 256 hotel reviews
8.4Score breakdown
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Cleanliness
8.9
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Comfort
8.9
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Location
9.0
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Facilities
8.6
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Staff
8.9
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Value for money
8.1
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Free WiFi
6.8
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Reviewed: 14 February 2023
Lynn
United States3 reviews6.0“just ok”- • Business trip
- • Couple
- • Premium King Room with Sofa Bed
- • Stayed 1 night
- • Submitted via mobile
didn’t get the room I reserved online
clean
Stayed in February 2023
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Reviewed: 26 December 2022
Lisab1970
United States37 reviews1 helpful vote10Exceptional- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
It snowed over night and salt was put down but it was so cold so when the ice melted on the walk way was super slippery and I fell really hard, I was heading to my pain Dr at the time which was a relief.
Fast easy checking, very quiet room bed was very comfortable
Stayed in November 2022
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Reviewed: 21 December 2022
Tamra
United States27 reviews1 helpful vote10“if I were to go back to Twin Falls I would stay at this hotel!”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
nothing
everything
Stayed in December 2022
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Reviewed: 19 December 2022
John
Canada5 reviews6.0“Easy access from hiway. Pet charge$$$$$”- • With a pet
- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 1 night
They have a $75.00pet charge which is not made clear on booking.com. Booking.com does state that there could be a charge, however, they should indicate that it is crucial to contact the hotel regarding. Definitely would have impacted our decision to stay there. Lesson learned!!!!!
Friendly staff, great support.
Stayed in December 2022
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Reviewed: 22 November 2022
Adele
United States2 reviews10“The most pet friendly hotel we’ve ever stayed in.”- • Leisure trip
- • Couple
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
nothing
very pet friendly, nice clean room, extremely friendly staff, they allow cats
Stayed in October 2022
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Reviewed: 24 September 2022
Peggy
United States1 review10“Perfect”- • Leisure trip
- • Solo traveller
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
The room was so nice.
Stayed in August 2022
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Reviewed: 17 September 2022
Tanner
United States1 review1.0Very poor- • Business trip
- • Group
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Breakfast was advertised as included and free. We wake up before work to grab a bagel and there is a sign that says 8$ a person. We paid 200$ to stay there for 1 night and they can’t even give us a bagel before we go to work. Won’t stay at a Hilton again.
Stayed in September 2022
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Reviewed: 6 August 2022
Kellee
United States6 reviews10“excellent and peaceful”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
great location and very clean
Stayed in August 2022
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Reviewed: 29 July 2022
Stevelg
United States27 reviews10Exceptional- • Business trip
- • Couple
- • Deluxe King Room
- • Stayed 2 nights
location and very clean
Stayed in June 2022
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Reviewed: 29 July 2022
Stevelg
United States27 reviews10“I have stayed here many times. Have always had a good experience”- • Business trip
- • Couple
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
Very clean and centrally located. Comfortable and positive staff
Stayed in June 2022
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Reviewed: 17 July 2022
Edward
United States13 reviews10“Staff made it an excellent stay extremely helful and professional”- • Leisure trip
- • Couple
- • Premium King Room with Sofa Bed
- • Stayed 1 night
- • Submitted via mobile
Nothing
Location very good. Staff Sandi and. Sharon exceptional team members
Stayed in July 2022
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Reviewed: 4 July 2022
Brooke
United States8 reviews10Exceptional- • Business trip
- • Couple
- • Deluxe King Room - Hearing Accessible
- • Stayed 1 night
- • Submitted via mobile
price per person for breakfast! wish it was automatically added in
lovely and clean
Stayed in July 2022
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Reviewed: 30 June 2022
Yvonne
United States1 review10“Friendly staff, overall a great place to stay with a pup!”- • With a pet
- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
Price was high but not unreasonable.
Staff was amazing and so kind. The food was great, it was nice not having to drive somewhere to eat dinner, especially since we had our pup with us!
Stayed in June 2022
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Reviewed: 18 June 2022
Louisa
United States1 review4.0Disappointing- • Business trip
- • Couple
- • Deluxe King Room - Hearing Accessible
- • Stayed 1 night
- • Submitted via mobile
We chose this location due to advertised hot tub and pool services and didn't find out till after checked in and back down to area the amenities were under repair. When ask at the desk the overnight clerk tried to just excuse it as no big deal not posted at reservation or check in the amenities not available.
The room was spacious and clean. The morning breakfast was good and the service provided was very favorable as the cook and wait staff interacted with each other and customers well.
Stayed in June 2022
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Reviewed: 11 June 2022
Wendy
United States7 reviews10“our stay was short but we were impressed by the facilities, the staff and the food”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
it was very clean and the staff was very friendly. the room was spacious.
Stayed in June 2022
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Reviewed: 30 May 2022
Brent
United States43 reviews5.0“Price Up, Service Down”- • Business trip
- • Family with young children
- • Deluxe King Room
- • Stayed 2 nights
- • Submitted via mobile
Pool no longer heated, Spa had been down for weeks. Drugs inside the hotel, rooms dirty, didn't get the room we wanted, way overpriced!!
Location
Stayed in May 2022
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Reviewed: 20 May 2022
Proctor
United States1 review10“Great location and friendly staff.”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
Everything was fine.
Location as it was easy to access on our trip.
Stayed in April 2022
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Reviewed: 4 May 2022
Abigail
United States4 reviews6.0“Comfortable beds, clean, quiet, arrive early for best results. We arrived late & had somewhat disappointing experien”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
Upon checking in, we were told the room we reserved wasn’t available. All sold out. This room had been confirmed before arrival, so I don’t understand why this was the first time we were informed that we couldn’t get the room we wanted. Honestly, we would have stayed at a different hotel had we known before check-in. Not the best customer service, no. Also, our television didn’t work, and when I phoned the front desk, there was no answer. I tried to reach the front desk for over 30 min, I understand people get busy or need a break, but no answer for 30 min! I didn’t go down to the desk because I was already in my pajamas. We really like this hotel chain, so we’ll stay at another, but I sure hope that facility is better managed that this location.
good location
Stayed in May 2022
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Reviewed: 30 April 2022
Louise
Canada4 reviews5.0“Would not stay here again.”- • With a pet
- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
Staff was not especially friendly. I did not see the pet rate posted on Booking.com, so when I got to the hotel I had to pay an extra $75 plus taxes for my dog…excessive!
Room was adequate
Stayed in April 2022
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Reviewed: 16 April 2022
Tony
United States11 reviews6.0“Very comfortable and pleasent stay. The evening staff were very pleasent.”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Unfortunately, the jacuzzi was not in service and the pool was to cold to swim in due to the heating element not working. I wish I would have had knowledge of this prior to booking the room due the disappointed looks I was getting from my children.
The cleanliness of the facility and room far exceeded my expectations.The evening staff were very kind, helpful and friendly. Close to shopping and restaurants.
Stayed in April 2022
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Reviewed: 26 March 2022
Callagher
United States1 review4.0Disappointing- • Leisure trip
- • Family with young children
- • Premium Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
The front desk person was rude and it took forever to get checked in even though I booked everything online. We bought suits to sit in the hottub and it was broken so that would have been nice to know about when I was on the phone inquiring about the place for the night.
Comfy bed and well stocked room
Stayed in March 2022
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Reviewed: 7 March 2022
Felty
United States1 review10Exceptional- • Leisure trip
- • Couple
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Check out was at 11 the cleaning people knocked on our door at 9:30am. When checkout isn't until 11am I do expect to stay there until that time not have to leave early.
The breakfast was amazing!
Stayed in March 2022
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Reviewed: 6 March 2022
Elizabeth
United States1 review6.0Pleasant- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
The tv wasn’t working and we spent fifteen minutes having to fix/let the whole thing load before we could use it. Kind of annoying
Stayed in March 2022
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Reviewed: 27 December 2021
Lauren
United States1 review4.0Disappointing- • With a pet
- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
The constant emails asking me to rate the hotel. The excess pet fee. Not having any real strategy for dealing with Covid.
Stayed in December 2021
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Reviewed: 20 December 2021
Paul
United States3 reviews10“I would recommend to anyone”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
the pool was very cold
good location, very clean, great staff
Stayed in December 2021
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