7000 Universal Boulevard, Orlando, FL 32819, United States
#49 of 388 hotels in Orlando
Guests' ChoiceBased on 2712 hotel reviews
8.9Cleanliness
9.0
Comfort
9.0
Location
9.5
Facilities
9.1
Staff
9.1
Value for money
8.8
Free WiFi
8.6
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End of dialog contentReviewed: 22 March 2024
Roy
United KingdomThe bed sheets were very thin
Stayed in February 2024
Reviewed: 21 March 2024
Michelle
United StatesThe beds are small and hard wasn’t comfortable
Stayed in March 2024
Reviewed: 18 March 2024
Chantal
Canadacould use better bed sheet quality and shower hard to open with handle
hotel surf theme, shuttle to Universal Studios and staff very good
Stayed in March 2024
Reviewed: 16 March 2024
Trevor
United StatesThe location is great. The shuttle service to the parks is very convenient. Pool deck area and bar were a great atmosphere
Stayed in March 2024
Reviewed: 15 March 2024
Molly
United StatesEasy access
Stayed in March 2024
Reviewed: 13 March 2024
Susanfromalabama
United StatesExcellent Location, great Pool, great Value, exceed my expectations
Stayed in March 2024
Reviewed: 12 March 2024
Helen
United StatesSinks in my room were slow to drain. Room was smaller than I thought. A young child vomited just leaving the cafe. It was cleaned but the rug and entry rugs of the hotel need to be deep cleaned, they were “tired.”
Convenient to Universal studios, clean, staff was nice.
Stayed in February 2024
Reviewed: 11 March 2024
Mellissa
United Statesbedding needs to be upgraded, quality of the sheets could be better. Bed wasn't as comfortable as other resorts.
Stayed in March 2024
Reviewed: 8 March 2024
Claudia
BrazilThere was nothing we didn’t like.
Great location, comfortable beds and good shower. It was clean and the staff was very nice. Also the resort facilities were very nice.
Stayed in March 2024
Reviewed: 6 March 2024
Yang
United StatesNothing.
Nice service!
Stayed in March 2024
Reviewed: 5 March 2024
John
United StatesNot much not to like
The staff was excellent, always friendly with a smile in more than happy to help with any questions that you had. It was really nice that the upgraded us to a suite for our anniversary.
Stayed in March 2024
Reviewed: 2 March 2024
Duncan
United StatesMaybe variety (change in the menu) each day, or every couple of days.
Breakfast was good, decent amount of choices.
Stayed in March 2024
Reviewed: 1 March 2024
Emrahtzc
TurkeyRooms are outdated. Sheets were torn.
Location, shuttle service to parks
Stayed in February 2024
Reviewed: 29 February 2024
Sandra
United KingdomNothing
All staff were were helpful and friendly Hotel was lovely and clean Location and shuttle bus to Universal was superb
Stayed in February 2024
Reviewed: 29 February 2024
Elisa
ItalyEverything was perfect! Highly recommended
Stayed in December 2023
Reviewed: 26 February 2024
Tena
SpainAt times it can be noisy when there are big groups of kids. Ask for a quiet floor/room.
Great for families. Transport to and from universal was great. Staff amazing. Comfortable and clean. 2nd time staying and would highly recommend.
Stayed in February 2024
Reviewed: 23 February 2024
Monika
IrelandA bit of draft in the swimming area on the colder days
Clean, nice swimming pool, close to Universal Studio, shuttle buses available to all the Universal Parks
Stayed in February 2024
Reviewed: 23 February 2024
Timothy
United StatesClean,very nice pool, staff was exceptional and location was perfect
Stayed in February 2024
Reviewed: 23 February 2024
Laura
United KingdomNothing
Really helpful staff, excellent location, free shuttle bus and lovely large room. As it was my birthday, I even got a Universal Studios Badge!
Stayed in January 2024
Reviewed: 21 February 2024
Gemma
United KingdomNothing!
Second time of visiting! Very clean and tidy. Rooms are spacious and quiet!
Stayed in December 2023
Reviewed: 21 February 2024
Teresa
CanadaNo hot tub.
I liked the free coffee and coffee maker, fridge and microwave in the room with the pic nic table so we had a place to eat our own food and play board games. Kids liked going down to the restaurant for breakfast. 1 little kitchen sink and 2 bathroom sinks separate from toilet and shower room made bathroom sharing easier.
Stayed in February 2024
Reviewed: 20 February 2024
Carolina
United StatesThere’s no place to put the clothes. Only 3 small drawers and a few hangers.
The best is the proximity to Universal.
Stayed in February 2024
Reviewed: 19 February 2024
Leslie
United StatesFridge needs to be colder
Smaller than other facility
Stayed in February 2024
Reviewed: 18 February 2024
Olivia
IrelandThe parking charges were v high . Thought this was a bit unfair. Parking should be free but if u insist on changing it should be a nominal amount like $5 or $10 .
Location was excellent and it was very clean and the staff very welcoming.
Stayed in February 2024
Reviewed: 16 February 2024
Stephanie
United StatesClean
Clean and easy access to parks.
Stayed in February 2024
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