Maybe upgrade the kitchen offerings

Staff, pool, and transport to/from Universal was superior

Stayed in May 2024

Very nice property free bus shuttle to universal and volcano bay for the grand kids also close to outlets for shopping.

Stayed in May 2024

The beds/sheets could have been better.

Staff, layout, decorations, convenience were excellent! Would definitely stay here again when going to Universal.

Stayed in May 2024

Nothing

Convenient!! Roomy!! Clean!!!

Stayed in May 2024

Friendly and helpful, clean, comfortable.

Clean comfortable great pool and food and friendly service. We will be back. We are from Texas

Stayed in May 2024

The pool can be a bit loud, especially in the evening when people are back from the parks and especially if you are on a lower floor.

Big, clean rooms in a great location close to the Universal parks (including a free shuttle), and many restaurants. There is a great pool and fitness center, and an onsite Starbucks. The staff is friendly and helpful and was able to suggest some nice places to eat.

Stayed in April 2024

Only small problem was they forgot to clean our room one day.

Fantastic resort. Very spacious, clean, conveniently located. Highly recommend. Very affordable.

Stayed in May 2024

The food was not great, improvements are needed!

Beautiful pool, located near universal studios and the staff was amazing! Loved having a Starbucks inside the resort!

Stayed in May 2024

Loved everything!!

Stayed in May 2024

The walls are quite thin, if you are a light sleeper, keep that in mind.

The room was spacious, clean and the facilities were wonderful! The pool area always had more than enough space. The food options were also nice, the pizza was really good! The property location is great too, you are close to a lot of places. The shuttles to and from citywalk worked really well, we never waited more than 6 minutes for a shuttle and it was in perfect condition.

Stayed in May 2024

Everything

Wonderful staff, amazing location, clean room, great air conditioning, the shuttle service was great.

Stayed in May 2024

drink prices very expensive

lovely and clean close to universal

Stayed in May 2024

Some misunderstandings with the room service (cleaning)

Location and amenities

Stayed in May 2024

Nothing really

Clean, comfortable, friendly staff, location was good and the buses to the parks were great. The pool was fab

Stayed in May 2024

The staff at the reception was extremely slow. We waited 1 hour for our checkin with only 4 parties in front of us. The working speed of the staff was a nightmare and needs seious improvement.

Location is great and beds are super comfy.

Stayed in April 2024

The floor was a little dusty. When you walk around with your bare feet, you will pick up dirt on them. Just make sure to wear shoes when walking around the room. Everything else was good. We have stayed at both of the Endless Summer Resorts...it is highly recommended.

The services from the guest service was excellent. When there was an issue, it was corrected right away. They even rechecked several times to make sure everything was met with the guests. I would recommend Endless Summer Resorts.

Stayed in May 2024

Great location, family friendly

Stayed in May 2024

The hygiene level must be improved as I stayed 11 days the house keeping didn’t change bed sheets till I requested that on the 7th day ! They didn’t clean the suite well as I expected, as they just organized beds and threw the trash can and refreshed the toilet daily with out deep cleaning for surfaces or the floor out of dust or changing bed sheets daily as I used in all hotels I travelled to around the world. But on the good side when I told Cathiern the lovely receptionist she immediately reported to her Manger who had really a fast responded , respectful and helpful.

The location is great with free lovely shuttle buses every 15 minutes to Universal theme parks and city walk from 7 am till 11 pm

Stayed in May 2024

Nothing All was good

Great Universal Value Hotel

Stayed in May 2024

You need to tell the staff that you need a shuttle to the airport within 24 hours of your departure, otherwise you will need to have them call you a taxi and/or get an Uber.

The transportation to and from the parks were exactly as described (easy and with minimal wait times). The staff were exceptional and made sure we had all the information we needed before leaving for our room.

Stayed in April 2024

Still loud due to it being a family friendly hotel. Smaller facilities which limited food options and pool area.

Smaller than dockside which was the idea.

Stayed in May 2024

Is self-service

Cleaning

Stayed in May 2024

I wish the room would have sweep in between the days

the location and not waiting to long for busses

Stayed in May 2024

Proximity to, and affiliation with Universal Studios. Early park access and regular shuttle bus service were excellent.

Stayed in May 2024