7000 Universal Boulevard, Orlando, FL 32819, United States
#49 of 391 hotels in Orlando
Guests' ChoiceBased on 2710 hotel reviews
8.9Cleanliness
9.0
Comfort
9.0
Location
9.5
Facilities
9.1
Staff
9.1
Value for money
8.8
Free WiFi
8.6
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End of dialog contentReviewed: 10 June 2024
Wanda
United StatesThere was nothing I didn't like.
Good food choices reasonably priced.
Stayed in June 2024
Reviewed: 10 June 2024
Susie
United KingdomThe major issue is the thin walls as most people have already said. We could hear every word of next door and enjoy their screaming child along with them which was not how we wanted to start our holiday. Obviously it's a family resort but the other problem was the sheer number of kids in the pool sometimes right the way up to 11pm so dreams of a refreshing dip after the parks were ruined.
The resort is very clean, the food choices were good although it's just a buffet style restaurant so not a place to enjoy hanging out. The buses to and from universal were great and we were lucky we never had to wait for one. There is a Walgreens opposite for food and drink for your room and restaurants just over the road too so great location.
Stayed in June 2024
Reviewed: 6 June 2024
Mark
United StatesFood was great and priced fair. Maybe a meal package would be a good option.
Stayed in June 2024
Reviewed: 4 June 2024
Justine
United KingdomFelt the bathrooms were a little too small, but that cannot be changed. Felt the bedsheets and pillows could do with being updated a started to look tired and no longer as fresh.
Great value hotel, which has great facilities, food excellent and also the bus transfers to universal were a real bonus and never waited more than 5-10mins
Stayed in May 2024
Reviewed: 3 June 2024
Ximena
United StatesThe pool depth was only up to 3ft high. The pool towels were thin and small
Friendly staff all around
Stayed in June 2024
Reviewed: 2 June 2024
Warren
United StatesEverything great.
Service was great at restaurant.
Stayed in June 2024
Reviewed: 2 June 2024
C
United Statesnothing.
Our family loved the three queen beds. As a family of 6 it’s not often we stay in one room/suite so comfortably.
Stayed in June 2024
Reviewed: 1 June 2024
Cisco
United StatesRefills coffee cafe, pool, staff
Stayed in May 2024
Reviewed: 1 June 2024
Evelisse
United StatesLaundry room extremely uncomfortable
Staff , location cleanness
Stayed in May 2024
Reviewed: 31 May 2024
Blair
United StatesMaybe upgrade the kitchen offerings
Staff, pool, and transport to/from Universal was superior
Stayed in May 2024
Reviewed: 30 May 2024
David
United KingdomVery nice property free bus shuttle to universal and volcano bay for the grand kids also close to outlets for shopping.
Stayed in May 2024
Reviewed: 30 May 2024
Laura
United StatesThe beds/sheets could have been better.
Staff, layout, decorations, convenience were excellent! Would definitely stay here again when going to Universal.
Stayed in May 2024
Reviewed: 29 May 2024
Wendy
United StatesNothing
Convenient!! Roomy!! Clean!!!
Stayed in May 2024
Reviewed: 29 May 2024
Baughman
United StatesFriendly and helpful, clean, comfortable.
Clean comfortable great pool and food and friendly service. We will be back. We are from Texas
Stayed in May 2024
Reviewed: 28 May 2024
Jeffrey
United StatesThe pool can be a bit loud, especially in the evening when people are back from the parks and especially if you are on a lower floor.
Big, clean rooms in a great location close to the Universal parks (including a free shuttle), and many restaurants. There is a great pool and fitness center, and an onsite Starbucks. The staff is friendly and helpful and was able to suggest some nice places to eat.
Stayed in April 2024
Reviewed: 28 May 2024
Adam
AustraliaOnly small problem was they forgot to clean our room one day.
Fantastic resort. Very spacious, clean, conveniently located. Highly recommend. Very affordable.
Stayed in May 2024
Reviewed: 25 May 2024
Janet
United StatesThe food was not great, improvements are needed!
Beautiful pool, located near universal studios and the staff was amazing! Loved having a Starbucks inside the resort!
Stayed in May 2024
Reviewed: 25 May 2024
Pamela
United StatesLoved everything!!
Stayed in May 2024
Reviewed: 24 May 2024
Shannon
South AfricaThe walls are quite thin, if you are a light sleeper, keep that in mind.
The room was spacious, clean and the facilities were wonderful! The pool area always had more than enough space. The food options were also nice, the pizza was really good! The property location is great too, you are close to a lot of places. The shuttles to and from citywalk worked really well, we never waited more than 6 minutes for a shuttle and it was in perfect condition.
Stayed in May 2024
Reviewed: 20 May 2024
Carbaugh
United StatesEverything
Wonderful staff, amazing location, clean room, great air conditioning, the shuttle service was great.
Stayed in May 2024
Reviewed: 17 May 2024
Dorothy
United Kingdomdrink prices very expensive
lovely and clean close to universal
Stayed in May 2024
Reviewed: 16 May 2024
Alfaro
CanadaSome misunderstandings with the room service (cleaning)
Location and amenities
Stayed in May 2024
Reviewed: 13 May 2024
Stephen
IrelandNothing really
Clean, comfortable, friendly staff, location was good and the buses to the parks were great. The pool was fab
Stayed in May 2024
Reviewed: 12 May 2024
Miriam
SwitzerlandThe staff at the reception was extremely slow. We waited 1 hour for our checkin with only 4 parties in front of us. The working speed of the staff was a nightmare and needs seious improvement.
Location is great and beds are super comfy.
Stayed in April 2024
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