The front desk lady name Allison she was very unpleasant, rude and unprofessional !

It was pretty close to the shopping center

Stayed in December 2023

Wasn't anything that I didn't like.

Friendly staff, clean sheets and towels, full refrigerator, stove, plenty of space

Stayed in September 2023

Clean, quiet, comfortable, convenient

Stayed in June 2023

The bed was uncomfortable.The bed was a full size instead of a queen

Stayed in April 2023

the elevator wasn’t working,too many big dogs

the location and availability

Stayed in October 2022

The elevator has been broken out whole stay and we're on the 4th floor.... otherwise I love it

Stayed in October 2022

Use of dish network and no espn the first weekend hall’s need to be cleaned elevator broken this needs to be fixed. So glad I was on the first floor

Shower and TV bed was ok the staff is nice!

Stayed in October 2022

The elevator being broken. It was difficult to walk the stairs to the 4th floor with the stuff we had and a baby.

The staff are excellent! They know their job well and accommodate if needed.

Stayed in October 2022

No recycling bin, thin walls, no pots/basic crockery available

Size of the room, gym, front desk staff

Stayed in September 2022

Do wish the room had a stove or toaster oven, but other than that it was perfect.

The room was very clean. It was nice having the full sized refrigerator in the room. The staff was very friendly and it is in a fantastic location!

Stayed in June 2022

Hallway carpet was heavily stained. The room was too industrial rather than homey.

Very friendly and helpful staff.

Stayed in July 2021

I asked for towels in the afternoon. They denied my request said the housekeeping room was locked. I inadvertantly forgot my used towels sitting at the front desk. The staff member on duty called me at 2:30 am to say if i didn't come get them they would call the police and kick me out. Made no sense. The manager on duty was not present at the property and was on some sort of an ego trip. He instructed his staff behave in ways that were absolutley unacceptable for any business in hospitality. They forced me to leave the property the next morning, refusing to add another day to my stay. In the rush I left some property in the room, I noticed when I checked into my next place as I had a flight to catch the next morning. When I called the same staff member said I could only come get my property with a police escort. They kept my personal property. Worth at least 3-400$.

The room was modern and spacious.

Stayed in March 2024

No one was here for check in at my reservation price. General manager never here to talk to me about the issues. Had to clean my own room.

The morning lady was a sweetheart.

Stayed in March 2024

This review has been hidden because it doesn't meet our guidelines.

There was a lot of damage in the room including a piece broken on the bathroom door.

The workout room and it was close to my work.

Stayed in March 2024

Stairs need to be swept, vacuumed and install some sort of deodorizer, as well as the hand rails need to be cleaned.

The bed and pillows are excellent. The towel rack needs to be anchored correctly to the wall.

Stayed in March 2024

Staff was rude. Ended up not checking in and going to another hotel.

Hotel and Location are great

Stayed in February 2024

No elevator

Clean

Stayed in January 2024

The took a booking at 6 pm knowing we would not be able to check in because you have to be there by 4!!! There was nothing in the app that said you had to arrange late check in and even if we did they don’t check in after 7 pm! We had to drive around looking for a place that took dogs being tired and frustrated.

Zero!

Stayed in January 2024

I did not stay here because when I arrived the woman at reception said it was only a weekly accommodation and I couldn't stay one night. This was at 7.30 pm and I had arrived from Ireland, on my own, and could not phone anyone. I asked to be connected to the wifi so I could what's app my friend but she did not allow me to. Luckily there was a fast food restaurant near so I asked them could I connect to wifi and they allowed me. The money had been taken out of my account and after a lot of dispute and emails with booking.com , it was returned to my account 9 days later. Booking.com should not have this accommodation on their site.

Stayed in December 2023

This place is an international internet scam they don't even do one-night stays but they will try to charge you up to five to six times if they can get the money off your card for the room you never stayed in only reserved

They tried to charge me five times I have proof and when I got there they told me that it was not a one-night stay it was an extended stay so I opted out and left 20 minutes later they tried to charge me five times for one night stay I didn't Extended Stay that I never stayed at

Stayed in January 2024

The Hotel refused to honor the booking.com confirmed reservation, attempting to force me to stay for a minimum of 7 nights, instead of the 4 night reservation. I provided BOTH the booking.com and uptown suites confirmations in response, to which the clerk told me I could either pay for 7 nights, or I would have to leave the premises. I literally was tossed out without a room, 300 miles away from home, at 9:30pm after a 5 hour drive. I was in shock. Had to drive around for 48 minutes, before finding other accommodations at double the price. I have been a business traveler for 41 years, have never experienced anything like this. I truly feel I was defrauded, certainly bait-and-switched in my view, just not sure whether booking.com is falsely including this property in its listings, or the property is just defrauding guests by attempting to force them into longer, more expensive stays upon arrival. What I DO know for certain, is that they showed me the door, late at night, stating that they did not care what I had received from booking.com,etc, the clerk telling me he was also an attorney, knew the law, and did not have to honor anything from booking.com. When I asked to speak to a manager, the clerk threatened to call the police instead, claiming he was the only agent of the hotel I needed to talk with. You can't make this stuff up. Unbelievable.

Stayed in December 2023

They wouldn’t honor our overnight reservation thru booking.com because they have a 7-day min stay. No concern to accommodate a mother and child exhausted and needing to sleep.

The staff was nice enough, the lobby and restroom was clean and comfortable and location was great but they refused to accommodate a confirmed reservation

Stayed in December 2023

This review has been hidden because it doesn't meet our guidelines.