2404 Stevens Creek Blvd, San Jose, 95128-1652, United States
#51 of 84 hotels in San Jose
Guests' ChoiceBased on 255 hotel reviews
7.8Cleanliness
8.4
Comfort
8.4
Location
8.3
Facilities
8.1
Staff
8.5
Value for money
8.0
Free WiFi
8.1
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End of dialog contentReviewed: 15 May 2024
Jill
United StatesA little noisy with our room facing the street
Location, 2 comfortable queen beds, nice staff
Stayed in May 2024
Reviewed: 11 May 2024
Mack
United StatesWe didn’t receive housekeeping service for some reason during our 2 night stay.
Good location to the airport. Soundproofing the windows would go a long way though due to the traffic outside.
Stayed in May 2024
Reviewed: 9 May 2024
Bradley
AustraliaVery odd system of check-in through a screen to a remote staff member. A pretty strange and impersonal experience, and not one I would want to encourage in any more hotels.
Comfortable room, convenient having breakfast on offer- a good base for your visit.
Stayed in April 2024
Reviewed: 2 May 2024
Yen
TaiwanClean and big room
Stayed in April 2024
Reviewed: 29 April 2024
Rosy
United StatesIt was very close to Santana Row, nice area. Also close to our purpose of stay for a concert.
Stayed in March 2024
Reviewed: 20 April 2024
Cullen
United StatesN/A
I liked the pricing of the property and the cleanliness.
Stayed in April 2024
Reviewed: 19 April 2024
Dwayne
United StatesThe virtual check-In process was difficult to understand
The property was very clean and the staff was very helpful.
Stayed in April 2024
Reviewed: 27 February 2024
Djclevenger0910
United StatesThe towels could have been more soft.
The lighting was awesome!
Stayed in February 2024
Reviewed: 8 February 2024
Sarah
United StatesLast time I was texted/messaged the lobby and room codes. I liked this because it was convenient to check if I forgot. This time, I received print out receipt with the room code. The lobby code was given verbally. Hard to remember this as well as to bring the receipt with the door code with my everywhere. Bathtub was falsely advertised online. The bathroom didn’t look like the picture of the jetted tub.
Clean, easy check in
Stayed in February 2024
Reviewed: 27 January 2024
Donna
United StatesThe price was very steep No phone in the room No staff more than half the time I was here except for cleaning and laundry
24-hour laundry Location of elevator Comfortable beds and pillows
Stayed in January 2024
Reviewed: 15 January 2024
Bryan
United StatesKind of loud, walls are thin
Cute little boutique feel. I like all the technology they have on the property for checking in and accessing your room.
Stayed in January 2024
Reviewed: 14 January 2024
Roque
United StatesThe checkin with the online person. Person was fine. But the audio for the person was not good. And the person did not understand what a tv remote control was in their language when I let them know our room was missing it. It took creative communication to help the dialogue.
Nice location, clean.
Stayed in January 2024
Reviewed: 5 January 2022
Gypsytravler805
United StatesNo breakfast or much staff around
I liked how the room had a blue light on the ceiling and the jacuzzi tub was excellent.
Stayed in October 2021
Reviewed: 27 October 2021
Benjamin
United StatesI still haven’t gotten my deposit back. it’s been 10 days.
it was nice and the staff woman was very nice.
Stayed in October 2021
Reviewed: 15 October 2021
Catherine
United StatesMold in shower. Hairdryer in room
Bed was super comfy. Shower needs a little attention…mold around the caulking. Breakfast marginal. Staff was super
Stayed in October 2021
Reviewed: 11 October 2021
Lauren
United StatesThe room was very nice and the bed was very comfortable. It was very clean and I thought the aesthetics of the overall hotel was nice. It was well located to Santanna Row.
Stayed in October 2021
Reviewed: 4 October 2021
Ei
United Statesfor got cleaning service between two days stay.
Clean, quite, staff is good services
Stayed in September 2021
Reviewed: 1 October 2021
Conrad
United StatesStayed here several years ago and have to say, they renovated two years ago and it is very very nice now.
Stayed in October 2021
Reviewed: 21 September 2021
Pamela
United StatesThe only problem I had with the hotel was that breakfast did not include any protein. I was unable to eat anything. I had chosen your hotel because it stated you served breakfast. Even yogurt would have been acceptable.
Stayed in September 2021
Reviewed: 20 September 2021
Valerie
United StatesInstead of tanbark, have a patch of grass since the area to poop is so small for the pets to use. No pet likes tanbark real or fake grass is way better!
Breakfast Could last til 10am or leave some toast at the door. I am a pm shift worker for over a decade. That would have been a nice gesture.
Stayed in September 2021
Reviewed: 13 September 2021
Catherine
United StatesThe fact that they advertise a Hot tub in the room when really it’s just a very large bath tub with jets, in the bathroom with a shower above it. Also you could tell it was pretty run down and they just went over the old crap to redo the bathroom to make it look nicer. And there was mildew on the jets in the tub. Also, kuerig in the room would have been awesome if it wasn’t so dirty, because the coffee at the “breakfast” was HORRIBLE. Also 3rd floor was slightly noisey, and the area was SUPER ghetto even the hotel seemed fancy. And guy at the counter when checking in talked way too fast and wasn’t very welcoming.
The bed was very comfy and everything in the room worked and the blue LED lights were pretty cool, I enjoyed the “hot tub” aka XXL bathtub with 4 very light jacuzzi jets, but that is only because I’m a very small person, so to me it was definitely closer to a hot tub than bathtub. My husband did not day the same. Also, even with Covid, the snack breakfast wasn’t bad. Lady at the front desk that checked us out was nice. Also still trying to decide if I liked that the front desk was on second floor, kind of different.
Stayed in September 2021
Reviewed: 3 September 2021
Jah
United StatesSome of the power outlets in the room didn't work. Needed more pillows.
Corner room, spa tub, and the blue led lights were nice.
Stayed in August 2021
Reviewed: 9 August 2021
Daycationer
United StatesHad to go around and use front entrance doors from underground parking
Clean
Stayed in August 2021
Reviewed: 24 July 2021
Jill
United StatesI had trouble finding the way in. None of the doors were unlocked but luckily a couple of guys came outside and i was able to get in.
Ceiling fan was nice
Stayed in May 2021
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