3998 Brush Hollow Road, Westbury, NY 11590, United States
#2 of 5 hotels in Westbury
Guests' ChoiceBased on 430 hotel reviews
8.1Cleanliness
8.6
Comfort
8.7
Location
8.5
Facilities
8.2
Staff
8.8
Value for money
7.9
Free WiFi
8.0
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End of dialog contentReviewed: 25 May 2024
Cristiel
United StatesThe check in process was a bit longer than expected. The guy on the desk seemed overwhelmed and not so welcoming. Aside from that, it was a great time.
Everything was great!
Stayed in May 2024
Reviewed: 20 May 2024
Patricia
United StatesFor sitting in the bathroom made loud humming noise when you turn the water on and the refrigerator was not getting cold due to the freezer not being defrosted
Stayed in May 2024
Reviewed: 6 May 2024
Matthew
United StatesOlder , needs updating
Spa
Stayed in May 2024
Reviewed: 15 April 2024
Andria
United StatesBathroom doors!
Shower was phenomenal!
Stayed in April 2024
Reviewed: 28 March 2024
Lina
SingaporeKnocking sound on wall (pipe?), no night light, clock set to wrong time. Pump lotion not refilled
Refreshing lemon infused water in lobby. Availability of in the room safe, fridge and microwave and bottled water. and bright in room lighting
Stayed in March 2024
Reviewed: 16 March 2024
Ashanti
United StatesThe shower water was freezing and I asked them several times to fix and it never was . It was especially annoying because half the reason I was there was to finally take a hot shower after a month without due to a water heater problem in my own apartment . It was also freezing in my room in which they gave me a heater for which was nice . I also tried to go to the salon and it was completely closed .
The hotel is nice inside I loved the hallways and artwork on the walls. Overall it was a very pretty place. The restaurant food was delicious.
Stayed in March 2024
Reviewed: 13 March 2024
Denise
United StatesTV selection
I was disappointed with the television station selection did not have local tv and/or natl Channels.
Stayed in March 2024
Reviewed: 13 March 2024
Gamble
United StatesNothing! Everything was nice
The Food at the Resturant and the spa.. My room started off with a few problems but they quickly took care of that by switching me up to the PH.
Stayed in March 2024
Reviewed: 9 March 2024
Paula
United StatesShower never got hot, even when left running for 5 - 10 min. Front desk offered to send up a facilities person, but we were only staying 2 nts so we didn't bother. Towels need to be replaced w higher quality towels. TV pkg w Direct does not get CBS or ABC! Very disappointing. Bar area is attractive but few people used it. We asked about cost of a glass of wine -- $16 - 18 ! Hotel should offer and advertise Happy Hour to get people into bar. We drove 5 - 7 mi to a Happy Hour; nothing seemed much closer to hotel.
We were assigned a Penthouse Room without requesting it. Sweet young ladies working the front desk. Hallways, room (and bathroom) were very quiet and attractive. Mattress and pillows very comfy! Very clean hotel. !
Stayed in March 2024
Reviewed: 7 March 2024
Roxanne
United StatesTelevision did not work.
Layout of room.
Stayed in March 2024
Reviewed: 5 March 2024
Julia
United StatesThe room was a bit outdated decor wise.
Stayed in March 2024
Reviewed: 5 March 2024
Marnes
United StatesN/A
N/A
Stayed in March 2024
Reviewed: 1 March 2024
Season
United StatesUsed the spa.
Stayed in February 2024
Reviewed: 13 February 2024
Michael
United StatesClean
Stayed in December 2023
Reviewed: 12 February 2024
Elizabeth
United StatesHallway too hot on the PH level
Very clean. Awesome staff for the most part. Totally awesome chefs!
Stayed in February 2024
Reviewed: 6 February 2024
Green
United StatesMusty dated streamroom and pool Keys often stop working
Comfortable bed Pet friendly Love Stella !
Stayed in January 2024
Reviewed: 16 January 2024
Ali
United StatesThe restaurant and the bar! Also they don’t have a laundry room!
The quality of beds
Stayed in January 2024
Reviewed: 26 December 2023
Maggioni
United StatesThe heater in the room was extremely loud.
Great hotel
Stayed in December 2023
Reviewed: 24 December 2023
Caroline
United StatesOur room did not have a shower cap or tissues. It was bare minimum. This is the time I stayed at the hotel.
The bed and linens are a good quality. The room is very clean. It’s great that they have flavored water and hot chocolate in the lobby. Breakfast is good, not great.
Stayed in December 2023
Reviewed: 17 December 2023
Paula
United StatesHot tub was cold, infinity pool was just a cool bath no jets. The steam shower was cold, bathroom had no tissues , sheets seemed dirty.
Beds were comfy , looks beautiful inside . Local to some cute places , kind staff , sauna worked.
Stayed in December 2023
Reviewed: 25 November 2023
Xingquan
China2 dogs across rooms barking in middle night. Some drugged young men runing in corridor and luaughing loudly in middle night, 1:00-2:00AM, pretty bad.
Room is clean.
Stayed in November 2023
Reviewed: 21 November 2023
Charlrs
United StatesIt met our needs on location
Stayed in September 2023
Reviewed: 2 October 2023
Barbara
United StatesBathtub/shower way too slow getting hot. Outdated shower curtains that stick to the side of the tubs. Bathroom towels not plush enough for me. Our view looked out on a propane storage facility and an awful industrial setting.
The property was extremely clean, the staff were kind and courteous and very helpful. The beds are very comfortable and great linens. The furnishings and decor are very dated but everything is in good condition. Rooms and bathrooms very clean.
Stayed in October 2023
Reviewed: 29 September 2023
Samuel
United StatesNeed is not comfortable
The frames around the door seems like there is termite damage or water damage
Stayed in September 2023
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