Very comfortable, excellent staff, well located, good gym.

Stayed in October 2023

A bit noisy outside

Nice boutique hôtel

Stayed in October 2023

The location, the size of the room and the design of the hotel

Stayed in October 2023

The location, room, staff

Stayed in October 2023

The price was a little over what I would pay normally but the service made it worth it!

The staff were fabulous and the location of the hotel was great for exploring the city.

Stayed in October 2023

Excellent

Stayed in September 2023

It was far from the places we were interested in visiting. It is very overpriced. I would not recommend it for families. It is nice if you are going as a couple, but it is not kids friendly. The rooms are very small.

Very clean and minimalistic.

Stayed in August 2023

The cleanliness, customer service, the rooms

Stayed in September 2023

The room was dated, frayed and sofa was very uncomfortable

The mood was amazing and the windows of my suite! The bathroom well appointed.

Stayed in September 2023

Great location, attentive staff. Very nice stay.

Stayed in September 2023

Not a thing.

Really a nice [property in a great location. And seriously, one of the nicest--maybe the very nicest--rooms I've ever stayed in. Spacious and well furnished with a great view.

Stayed in September 2023

I’m trying to think of anything… Maybe the roof top can be opened later at night even if it’s a rainy day?

It’s hard to say what we didn’t :) there was a little bit of hiccup with check in, but it was solved and we had an incredible stay! The ambiance, decor, cleanliness, walkability, everything is just top notch! We really loved the room, the bed was super comfy, vanity products were great and I even didn’t use shampoo I brought from home (rarely happens!), the design of the room in general is very chic (the lighting fixtures are unique and just beautiful!) Alison, guest relations manager, send us a very nice welcome amenity and it was a cherry on the top! We will def come back!

Stayed in September 2023

Nothing

Great staff and great location

Stayed in September 2023

Shower head and water pressure could be a bit better.

Rooms are well appointed, and hotel is in a great location.

Stayed in September 2023

Everything was exceptional including all staff members, namely Gabe at the front desk.

Stayed in September 2023

I cant really complain about anything!

the rooftop bar and pool was great, the pool man (forgot his name) was hilarious and the ambience was fun. I loved staying at the Viceroy, everything went so well. There was one staff member at reception who went out of her way to help me, her name was Allison, I had some issues with cancelled flights and she was so helpful.

Stayed in July 2023

Nothing

Beautiful hotel. Our room was very comfort. Huge comfy bed. Big walk in shower. Very helpful staff.

Stayed in September 2023

It has perfect location.

Stayed in August 2023

I was disappointed that I did not receive an upper floor but the hotel, staff and location receive a 10 out of 10.

Stayed in August 2023

Nothing

Everything perfect

Stayed in August 2023

The Somerset restaurant

The decor, rooms, and ambiance are amazing. I really enjoy the spacious bathroom and amenities. The rooftop is amazing with great customer service.

Stayed in August 2023

The pool was very small (much smaller than it looks on the photos) so got very full, very quickly.

The location was great. The hotel was clean and the staff were great (especially Alison, the concierge).

Stayed in July 2023

Complimentary drinks advertised as available daily between 4-5 but were not unless you asked which made guests feel uncomfortable doing so. Failed every night to get a drink on the rooftop bar as ‘full’. However when our children in their 20’s went on their own they manage to get a table everytime .Vibe was very much young adults and not people in their 50’s!!! We were advised to go down to the Somerset bar/ restaurant down stairs but by 10 pm they were always packing all the chairs away so tended to go elsewhere

Location was central for lots of places to eat. Hotel - even though we arrived at check in time the room wasn’t ready so after a 10 hour flight had to wait. However, after that no issues at all with the hotel and staff were very pleasant and accommodating. Hotel is advertised as having complimentary drinks between 4-5 but only once were these out for residents to take a glass. Everyday you had to ask and then somebody would disappear in the back room and come back with a glass for you. For the price of the hotel and star rating cost you would expect for the drinks to be out as they are in every other American hotel we’ve stayed in.Saw lots of people wandering around looking for them but didn’t like to ask for a drink so went without.

Stayed in July 2023

Nothing

The Viceroy is on the site of the old Cedar Hotel. When they built the hotel tower they kept the 1920s Cedar Hotel facade. The Viceroy is luxurious, the rooms and bedding wonderful and the staff outstanding.

Stayed in August 2023

With 4 people in the room, we needed more hooks to hang towels. Room is basically equipped for 2 people, even when paying for 4 people. Also only two robes in the room. Rooftop is great, but cusions of furnuture could really use an upgrade.

Great location! Nice design of the central areas and the room. Staff was very friendly and helpfull. Would definately come back sometime.

Stayed in August 2023