We came to have a little weekend away and check in was at 4pm but our room wasn’t ready until 6pm not a single staff member smiled the whole stay. They are miserable. We asked for a king bed since I’m 6 foot and it was just the two of us. But we got 2 double beds. It wasn’t worth letting the staff know they were impossible to get ahold of and every time we came down there was a line. Way over priced for this hotel. The second we checked in they tried to sell us a time share and attend a seminar to get free stuff… terrible way to start off the trip. Check out was 10 but there was a note in the room saying check out was at 11.. we went to the desk to ask for a little bit of a late check out considering our room wasn’t ready till 6pm…. The “supervisor” said the system won’t allow her to give a late checkout. Where is the manager?!!!

We came to have a little weekend away and check in was at 4pm but our room wasn’t ready until 6pm not a single staff member smiled the whole stay. They are miserable. We asked for a king bed since I’m 6 foot and it was just the two of us. But we got 2 double beds. It wasn’t worth letting the staff know they were impossible to get ahold of and every time we came down there was a line. Way over priced for this hotel. The second we checked in they tried to sell us a time share and attend a seminar to get free stuff… terrible way to start off the trip. Check out was 10 but there was a note in the room saying check out was at 11.. we went to the desk to ask for a little bit of a late check out considering our room wasn’t ready till 6pm…. The “supervisor” said the system won’t allow her to give a late checkout. Where is the manager?!!!

Stayed in September 2021

Pricey

It was clean and staff was accommodating, plenty of parking especially for BottleRock weekend!

Stayed in September 2021

Didn’t get the room I paid for; coffee pot was broken; room was not cleaned during stay even after asking; way too expensive for the room we got

Staff was very pleasant

Stayed in September 2021

Nothing

Was everything perfect, the location the resort is beautiful and you have everything you need there . Totally relaxing

Stayed in July 2021

There were too many inconsistencies with this property and the rules or availability of amenities promised in the booking. Staff gave wrong or misleading information. Management was not apt to rectify the situations making this a very stressful and not the respite trip we were hoping for… will it be returning.

Stayed in July 2021

The rooms are very small and didn’t feel comfortable at all. There’s something on the pillow that cut my hand. I contacted the front desk and they were not helpful in resolving this issue.

It is very well located

Stayed in July 2021

It is impossible to reach the front desk! On several instances we needed to reach the front desk and were left either holding for 15+ minutes(three times!) or the call dropped. I tried to call for a late check out, took a half hour to actually talk to someone and then the best they could do was thirty minutes for a 10 am checkout. I also tried to check in early before 4 (already a later than usual check in time) and was told I could check in at 2. I asked if I needed to call ahead and confirm day of and was told no, "if it wasn't ready then it would be made ready quickly". Nope. We got there at 1:45 and waited two hours to get into our room. The only reason I am even writing this bad review is because I am stuck on hold waiting to talk to the front desk about double charging my card now... going on 23 minutes on hold now, yay! Really frustrating. Will not recommend staying here.

The grounds and pools were nice.

Stayed in June 2021

Room service was very expensive

Walking in the vineyards and my lovely terrace

Stayed in June 2021

The room was a bit smaller than I expected. Tough space with fold out sofa for 4 persons. Nicely done just cramped space. Location is a bit farther from downtown Napa than I thought.

Very nice resort with convenient tasting room and shops. Nice pool area too.

Stayed in June 2021

No complaints

Hopitality, cleanness and restaurants were close and all was well. Enjoyed ourselves. Will love to stay again.

Stayed in May 2021

I didn't like that they tried to sell us on some wine tasting experience. I understand we're in the wine country etc. But I just wanted to check in and settle down first.

Completely exceeded my expectations. Wonderful facility and love the set up of the split rooms. When we have family traveling out of state we will for sure recommend them staying there.

Stayed in May 2021

room not serviced everyday. bottle of wine promised every day not delivered

lots of activities to do

Stayed in May 2023

Just a little upgrading is needed. The bed was very thin and not very comfortable. Also please upgrade to a smart tv. No one watches cable anymore.

The location was excellent. The staff was very friendly and very attentive. The one bedroom suite was spacious and comfortable.

Stayed in September 2022

The floor was extremely sticky. Maybe they forgot to clean the floor and the bath tub was dirty.

The space was comfortable and I had a good sleep. I like the big fridge. Great relaxing room. Great for family.

Stayed in August 2021

The front desk tries to sell you on timeshares a couple times. Also they were VERY rude when we showed up past check in time and our room wasn't ready... They acted like we were inconveniencing them. They huffed and puffed about how they'd have to give us someone else's room so someone else would have the same issue. Very odd.

Comfortable beds, very spacious, decently clean, beautiful uncrowded clean pools, wonderful spa and vineyard and tasting rooms on property.

Stayed in July 2021

nothing

very nice & clean

Stayed in July 2023

The shower was cold. It did not have hit water. The washer and dryer were left outside of the closet preventing us from using that closet. The room smelled like fish it was disgusting .

the location

Stayed in April 2022

There are no comments available for this review

Stayed in January 2024

There are no comments available for this review

Stayed in December 2023

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Stayed in December 2023

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Stayed in November 2023

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Stayed in October 2023

There are no comments available for this review

Stayed in June 2023

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Stayed in June 2023

There are no comments available for this review

Stayed in January 2023