Absolute nothing.

Modern, clean, great service, the room had everything needed, the breakfast cafe were had an amazing selection and great coffee.

Stayed in April 2024

The location of the Hotel is great, the staff were great, it is clean & tidy but it is quite expensive for a Family of 4 to afford!

Stayed in February 2024

The phone in our room didn’t work

The location and view were perfect

Stayed in February 2024

Felt like a spa retreat. Arrived in the early morning to stow our luggage before check in and our room was ready so they let us go in then. I love that. Beautiful rooms wonderful restaurant. Will definitely come back.

Stayed in February 2024

Nothing

Gorgeous property. Well decorated. Thoughtful and calming ambiance

Stayed in February 2024

No bath in the room only shower. Spa fully booked. No pool.

Stayed in January 2024

Breakfast was less than mediocre and expensive. Not worth it.

Aesthetic, staff, rooftop, and location.

Stayed in October 2023

One thing the hotel needs to improve is the request for the drop-off service. It would be better to request that guests be able to put the drop-off address so the driver knows and navigates better. I was asked almost eight times whether it was within 2 miles. It made me feel like 1. They don't trust me 2. Answer over & over again. I expect more from luxury hotels with better operations and high rates

1 Hotel San Francisco is safe and excellent in Embarcadero, near Pier 39 and Fisherman Wharf. Convenient for travelers and business trips! Also, close to the train station, MUNI & Bart if you need to commute without Uber & driving. Walkable to other famous destinations! Weather: a bit cold and windy area since it's next to the Pacific, so bring an extra jacket if you walk. - Ambiance: beautiful, tropical, with many plants and a dimmy hotel! - Rooms: depends on which one you book. Generally, they are well-decorated, but unfortunately, they're not that tech savvy even though they're in tech city! The hotel provides its brands with products in the rooms, such as shampoo, conditioner, body wash, bottled water, robes, slippers, etc. - Noise concerns: I'm a light sleeper, and my room is next to the AC and on the 5th floor. I heard no outside noises from the street or the following rooms. Maybe I got lucky, or nothing happened on Thursday night while I stayed. - Sizes: Hotel size is average, so the room is jammed up, but it may be more significant when you pay more. - Customer service: from the valet to check in, dine at the restaurant till check out. Everything was excellent. - Restaurant on the ground floor and is beautiful within & outside dine-in areas. The vibes are relaxing and bright during the day & dreamy at night! - Additional services: They offer drop-off service within 2 miles for guests who want to travel and first come, first serve. You can call in advance to request in advance with the front desk. I used this service, and the car is new and smells great!

Stayed in September 2023

King Suite we stayed in is to be avoided. Very small window.

Theme and quality of common areas and furniture.

Stayed in September 2023

shower head fell on one of our guests heads its heavy they offered complimentary drinks and I felt that too drinks was an insult . My daughter had a bump on her head.

beautiful property everything was excellent

Stayed in August 2023

Very cool - great style

Stayed in June 2023

Did not have parking

Clean, modern

Stayed in July 2023

Nothing

My family and I enjoyed our stay at 1 Hotel San Francisco. Beautiful modern decor. Clean. Very good service. Excelent food. Perfect location.

Stayed in July 2023

The cost was a bit much for what you get. We stay down the street for 1/2 the price and it is very similar.

the location was ideal. Nice aesthetic. Staff friendly. Love the outdoor terraces.

Stayed in June 2023

Very clean and very unique. Excellent hotel

Stayed in July 2023

No complaints

I wish I had taken advantage of all the amenities. But next time I will.

Stayed in June 2023

room service poor, slow - over an hour for toothpaste and utensils arrived after we ate our take away meal

location and amenities

Stayed in June 2023

It was a little expensive.

Beautiful hotel, right downtown, staff was very friendly and kind.

Stayed in May 2023

every single detail was perfect - the staff, facilities, and treatment were top notch, and the spa was divine. I can’t wait to stay again!

Stayed in May 2023

rooftop terrace could be a bit more welcoming and cozy with some furniture maybe.

Great service, great location, cleanliness is on top.

Stayed in May 2023

The location was the best part! Not only did we have a gorgeous view of the Bay bridge, but being so close to the ferry was a huge bonus!

Stayed in April 2023

can’t fault it. great location, luxurious and smelt lovely.

Stayed in March 2023

N/A

the spa like feel and the filter water stations in each hallway

Stayed in March 2023

Great location, beautiful views, great breakfast and comfy beds. Look forward to booking again!

Stayed in April 2023