316 Chartres Street, French Quarter (Vieux Carré), New Orleans, LA 70130, United States
#140 of 169 hotels in New Orleans
Guests' ChoiceBased on 78 hotel reviews
7.4Cleanliness
8.0
Comfort
8.2
Location
9.2
Facilities
7.7
Staff
8.5
Value for money
7.0
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End of dialog contentReviewed: 31 May 2024
Christine
United StatesThe TV was out the entire night and day of our one night stay, due to the company upgrading the system. The breakfast was not great. The grits were hard and lumpy, the toast was hard and smoke sausage instead of breakfast sausage was served. I was glade it was included with my room. Otherwise this would've really been a even bigger disappointment. Our room came with a wet bar. The refrigerator was fully stocked, but there wasn't any space to put personal drinks or leftover food from eating out. Windows are not noise(double pan) proof. You hear all the street noise. Also the stairs door outside our room could use a door spring that prevents it from slamming shut (very loudly) each time anyone uses it
The friendly staff, the room upgrade to a balcony suite, location to everything and the cleanliness of the entire facility.
Stayed in May 2024
Reviewed: 12 February 2024
Laurie
United StatesPillows were terrible
Location
Stayed in January 2024
Reviewed: 2 May 2023
Elizabeth
United StatesClock in room did not work. No place to plug my phone in next to the bed. No place to put toiletries in the bath room. A hassle.
Stayed in March 2023
Reviewed: 26 September 2022
Shante
United Statesunpleasant check in experience
location
Stayed in September 2022
Reviewed: 3 March 2022
Latria
United StatesThe room size was smaller than I expected.
The location was perfect.
Stayed in March 2022
Reviewed: 22 December 2021
Brian
United StatesElevator frequently down to 1 if housekeeping using (I counted at least 80-100 rooms across 4 or more floors with a slow elevator. Insufficient. Staff, while friendly, seemed overwhelmed by even simple tasks. Housekeeping essentially made the bed but didn't so much a fold a shirt on the floor. Front desk forgot to call valet for our car prior to checkout - 15+ minute delay on our way out. Didn't even seem understaffed, but rather poorly trained.
Location is unbeatable. Attractive outdoor courtyard. Rooms fine albeit a little outdated/90s feeling but on the whole ok.
Stayed in November 2021
Reviewed: 2 November 2021
Anna
United KingdomI paid about $1500 for three nights in room 431, and I didn’t feel it was worth the money. While I didn’t bring my tape measure, I am quite sure the room was smaller than advertised, and the layout was uncomfortable. There was no desk or chair. The only place to sit was on the bed. The fire alarm is right outside the bathroom, and it went off once per day due to the steam from the shower (there was no fan to mitigate this). While I was pleased to find a bathrobe was provided, it was removed during cleaning and not replaced. Neither of our keys worked on Day 2, and we learned that the hotel had not booked us correctly. The only USB ports were not conveniently placed, and they did not work. You can’t cast anything to the TV, nor can you connect with an HDMI cable, so there is no way to stream anything. For the amount of money, I would expect up to date technology and enough room for a place to sit and work.
The location was perfect. It was an easy walk to anything we wanted to do. It was far enough from Bourbon Street that it wasn’t too noisy. The courtyard is also lovely.
Stayed in November 2021
Reviewed: 15 July 2021
Carl
United StatesThe room had a certain moldy smell to it. There were not enough hooks or racks for towels in the bathroom.
The location was perfect. We could easily walk to most of the places we wanted to see, or spend time in.
Stayed in July 2021
Reviewed: 26 June 2021
Sheila
United StatesJust the pillows. Too fluffy for my preference.
It was comfortable and clean. The staff was friendly. The decor was very interesting.
Stayed in June 2021
Reviewed: 25 June 2021
Natasha
United StatesThe front desk nite staff very rude
It was in the middle of everything
Stayed in June 2021
Reviewed: 13 June 2021
Lisa
United StatesThis is not the place for your ordinary traveler. This is a place for the young and happening crowd that does not need everyday necessities (such as a vending machine, regular coffee, lighting so that you can apply makeup, a shower that actually gets you wet, etc)
The staff, especially the parking staff, was extremely nice and helpful
Stayed in June 2021
Reviewed: 10 June 2021
Mark
United Stateslocation was ideal.
Stayed in June 2021
Reviewed: 23 May 2024
Dalia
United Statesmy fridge dripped the entire time despite asking for someone to come fix it. The pool was very small and there was very little space to sit. I ordered room service and waited almost 2 hours until i called to cancel the order and ordered door dash instead. The fire alarm went off for almost 3 hours in the middle of the night without even an apology from the hotel.
the location was very nice
Stayed in May 2024
Reviewed: 20 March 2024
Camilla
United KingdomThey didn’t have the right room - we had booked two beds and they only had a room with one for the first night. We asked for housekeeping three times to make the room up another night including thru the front desk and nobody did it. We ordered dinner and a steak with nothing on it and it came out as the menu covered in things.
The restaurant food was good when they got the order right. Some of the staff were helpful.
Stayed in March 2024
Reviewed: 29 September 2023
Peter
United KingdomEverything
Nothing
Stayed in September 2023
Reviewed: 16 June 2023
Jack
United StatesReally couldn't find anything that we didn't like, unless you count the drinks at the bar stopping around 10 pm, but that's really only minor. The only other thing would be clean the bird droppings off the couches up on the higher level.
My daughter and I definitely like how cool and eclectic the hotel was, from the cool lights in the drive area and the look of the reception area when you walked in. Our room was super cool with the neat paintings covering one side of the room over the beds/ The hallways were very cool as well and all the staff was super nice and friendly.
Stayed in May 2023
Reviewed: 30 May 2023
Matthews
United StatesI didn’t like how compact the bathroom was and how expensive it was for a slightly dated room.
I love the vibe and the staff.
Stayed in May 2023
Reviewed: 23 April 2023
Madison
United Statesthe staff was amazing and the courtyard is gorgeous! I am from New Orleans but currently live out of state. My husband and I got married in the French quarter and chose to have our family and wedding party stay here. The staff was beyond accommodating and helped me show my friends and family from the PNW a great time in my home city!
Stayed in April 2023
Reviewed: 18 April 2023
Riley
United StatesAsked for a room switch and was accommodated despite the busy season, staff was super helpful moving our bags and getting the new room ready. Stepped out for dinner and came back, new room was ready and perfect
Stayed in April 2023
Reviewed: 14 July 2022
Amanda
United StatesGreat location, staff was friendly and extremely helpful.
Stayed in June 2022
Reviewed: 8 June 2022
Paola
United StatesThat you do not advertise that the kitchen is closed on certain days of the week ! That I couldn’t get the breakfast for the breakfast rate I paid for , that the staff told me there was no food Why don’t you say it on the website ? Even further BOOKING.COM why don’t you say it on your travel site - your own booking site? With kids and being in the French quarter it’s hard to find food period Now if there’s no room service and the children are hungry ? I think you should be more informative as should they , however I booked with you ! Tell me what I’m getting into so I plan accordingly,
The staff , the location and the hotel
Stayed in June 2022
Reviewed: 11 April 2022
Samuel
United StatesFelt like a normal room. It was a connected room.
The bed was really comfortable. The balcony was nice. The beignets were better then Cafe De Monde.
Stayed in April 2022
Reviewed: 5 April 2022
Charlotte
United KingdomDoesn’t live up to the quality of other W hotels round the world. The hotel looked old, despite being new. The rooms were dingy. The breakfast options were almost non-existent. The outside area is disappointing (the pictures make it look much better than it is). Finally it is extremely expensive for what it is - very poor value for money.
Location
Stayed in April 2022
Reviewed: 24 January 2022
Stephanie
United Statesour room was dirty, from spots on the carpet, to dirty spots in the shower, the heater worked poorly, the place is in desperate need of a face lift. chipped paint, ripped upholstery, dirty looking bathroom floor tile.
the location is great
Stayed in January 2022
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