485 Brickell Avenue, Brickell, Miami, FL 33131, United States
#164 of 200 hotels in Miami
Guests' ChoiceBased on 80 hotel reviews
7.1Cleanliness
7.7
Comfort
7.6
Location
8.7
Facilities
7.3
Staff
7.9
Value for money
6.4
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End of dialog contentReviewed: 30 April 2024
Lana
United Statessadly the hotel didn't have a good spa center - there was no massage option. Another thing was I forgot my jacket in the room and by the time I came back - that same day of a check out they told me they couldn't find it. that's pretty sad. also they wouldn't let the uber eats person upstairs and never had staff available so you'd have to get down to grab food. and the restaurant wasn't working to get room service.
the attentiveness of a front desk person.
Stayed in April 2024
Reviewed: 6 January 2024
Shai
United StatesThe rooms look nothing like the pictures, still enjoyed my stay but was kind of disappointed and thrown off by the room
Quick check in,
Stayed in December 2023
Reviewed: 18 September 2023
Sean
Cayman IslandsThe pillows and bed were terrible
Stayed in September 2023
Reviewed: 6 July 2023
Ian
BahamasThe rooms are somewhat outdated, and the bathroom was very very dark (not in a sensual way, but in a way that says "we need more light in here").
The room was spacious, but not very modern in terms of amenities. It was obvious it was an apart-hotel before being taken over by the W and many remnants of it are still present (e.g. - the ventilation system over where the stove/hob used to be). Otherwise, it is a nice location within walking distance of restaurants and other social venues.
Stayed in July 2023
Reviewed: 18 June 2023
Glyn
United KingdomService in the bar
Facilities
Stayed in June 2023
Reviewed: 11 June 2023
George
United KingdomRequested cot in room, and had an acknowledgement one would be provided in room, but none was - although one was then provided it was not ideal when arriving late with an infant, and the member of staff dropping it off did not bother to assist with assembly. No kettle in room
Big comfortable room, clean.
Stayed in June 2023
Reviewed: 27 August 2022
Khaled
CanadaThe service was not great
The staff were good and the services from outside were terrible such as taxis etc for such a name it can be improved
Stayed in July 2022
Reviewed: 10 August 2022
Khaled
Canadathe service was terrible
the location
Stayed in August 2022
Reviewed: 9 August 2022
Ali
Qatarsmall lobby and crowded
great location in Miami downtown
Stayed in August 2022
Reviewed: 11 July 2022
Sade
United Statesprice
location
Stayed in April 2022
Reviewed: 5 January 2022
Caldon
United StatesUpon arrival, we noticed blood on the toilet seat and on the floor of the toilet area and on the wall in the bedroom
The staff was pleasant and assisted us with problem we had with our room being dirty
Stayed in January 2022
Reviewed: 18 May 2024
Silvio
BrazilSound of the streets
Stayed in May 2024
Reviewed: 22 April 2024
Erez
IsraelThe price was higher than booking dot com presents
The price was higher than booking dot com presents
Stayed in April 2024
Reviewed: 11 April 2024
Izabella
BermudaRestaurants were under construction, would not haven booked if I would have known they were not available
Location
Stayed in April 2024
Reviewed: 9 April 2024
Amanda
Turks & Caicos IslandsEverything was amazing
Everything
Stayed in April 2024
Reviewed: 12 February 2024
Sofiia
United StatesThe spa didn't work, and the hotel was dirty. We walked around the floor to get to our suite.
ROOF TOP pool was amazing
Stayed in January 2024
Reviewed: 27 January 2024
Pedro
BrazilTerrible Breakfast. Not acceptable for 5 star hotel. No proper stuff at bathroom. Terrible reception facility.
Location and Staff
Stayed in January 2024
Reviewed: 21 November 2023
Burton
BahamasRead above
Nothing went well. No towels. Unable to park car and charge to the room. No room service.
Stayed in November 2023
Reviewed: 3 October 2023
Tasha
United StatesI had no phone it didn't work and I let them know and response was we'll deal with it in the morning. Ummm no what if it's an emergency. I felt unsafe. And there was stains on shades and curtain. It felt stuff in there, very outdated, bathroom mildew I had to get cleaning products and deal with it because it was late and one night only
Nothing. Disappointing
Stayed in October 2023
Reviewed: 13 July 2023
Leo
United StatesThe AC didn’t work, I didn’t sleep for 3 days…
The hotel is nice but the AC didn’t work and the room Was an oven
Stayed in July 2023
Reviewed: 9 March 2023
Ilia
United Kingdomvery small rooms very impersonal you feel you are just a number
nice pool and spa
Stayed in February 2023
Reviewed: 29 December 2022
Sangeeta
United Statesnoisy outside and inside. anyone talking in the hall can be heard loudly in the room. access to the gym and spa was not easy for anyone with any kind of disability. Food was very price and now good. we told the waiter we did not like the truffle fries and he charged us another $9 for another side order of fries.
location
Stayed in December 2022
Reviewed: 28 November 2022
Noa
United Statesnot clean to say the least. staff is very unpleasant and unresponsive.
pool is amazing!
Stayed in November 2022
Reviewed: 7 August 2022
Khaled
Abkhazia, Georgiathe service. not 5 star many things missing
location
Stayed in August 2022
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