The lack of parking - there is no free parking available for guest 24/7. Only parking available is meter parking and valet.

Location - it was located close to many other establishments and within walking distance which was very nice.

Stayed in May 2024

Our balcony overlooked the air conditioning system and it was very loud!

Clean room and friendly staff!

Stayed in May 2024

Lack of hot water in our room. It took a very long time to get hot water and it lasted for about a minute

Location was great, room was clean and comfortable

Stayed in May 2024

They need more valet people

Pretty, clean, comfortable

Stayed in May 2024

Water took 5 months to warm up and was icy cold until it did, then turned to burning hot. The noise from the bedroom was terrible. You could hear people talk easily through the wall and people were being very loud all nights of the stay.

Nice room layout, great location, and large balcony.

Stayed in May 2024

Lumpy crummy pillows

Friendly staff

Stayed in May 2024

additional cost for continental breakfast, staff behind reception could have been a bit more friendly/charming. Sometime a bit too much of cannabis smell in the hallway towards my room :-(

Nice and clean hotel, ok neighbourhood, just a bit outside of business center/financial district, but just 10-15min walk. Very healthy breakfast with a lot of fruit, just a pitty that you need to pay additional for the continental breakfast. Normal breakfast was only fruits, croissant, hard cooked egg and some yoghurt.

Stayed in May 2024

The continental breakfast was horrible.

Comfortable beds, clean room.

Stayed in May 2024

No hot water for three days

Service and people

Stayed in May 2024

Lack of signs for parking garage

The location, the private balcony

Stayed in May 2024

Some of the amenities weren’t greet. They were good but I was expecting a little more.

The property was good but not great. Staff was super helpful and great to interact with.

Stayed in April 2024

Some of the people hanging around the property at night.

Nice size room. Clean. Balcony

Stayed in April 2024

We did not realize that parking wasn't included in our stay. We only got 2 breakfast vouchers, we are a family of 5. It wasn't made clear while booking that going through a 3rd party site would only give us 2 vouchers. Right as we were packing up the power in the hotel went out. Thank goodness we weren't in the elevator. We had to walk down 5 flights of stairs with our 3 children and all their luggage.

The location, room and rooftop pool were some of our favorite features. Very conveniently located downtown, near lot of places we wanted to check out.

Stayed in March 2024

I like that all rooms have a balcony. And a complimentary drink is include with your booking

Stayed in April 2024

There was no blanket for the sofa bed and I had to call reception twice and it took a while to come even after the second call.

Room was excellent. So was breakfast. Staff at reception were friendly and helpful. Pool was warm enough to swim in even on a cold day.

Stayed in April 2024

Hot water was not running in the sink. I stay here often and this was the first time. It did start working the last morning I was there.

Location

Stayed in April 2024

Wifi did not work in our room!!!! Shower went hot and cold but got fixed the next day

Large living room and separate bedroom Free continental breakfast Free water in Lobby Friendly staff

Stayed in March 2024

Small throw pillows. Mattress is dated and uncomfortable. The only microwave is in the lobby.

The property was beautiful. Staff were very welcoming, kind and everyone had smiles on their faces. They took the time to explain every detail. Room is very spacious with large balcony. The pool is heated and beautiful. Only flaw was the continental breakfast was very continental I stayed at a less valued hotel the night before my three night stay at the Warwick hotel. Cheaper hotel had a hot breakfast continental breakfast and much more comfortable bed with full size pillows.

Stayed in March 2024

Continental breakfast only consists of fruit and yogurt ??? Meanwhile they have a full buffet just a few feet away if you want to pay. Also, never once saw the valet people, so we ended up parking in the garage right next store (only $27/night)

Very unique property- used to be an old playboy club.

Stayed in March 2024

I haven't received my deposit back of $150. It has been exactly 2 weeks. I'm very disappointed in that. Have never had a hotel keep the deposit that long. Who knows maybe they will keep it.

Everything

Stayed in March 2024

all fine

The lotion and its walkable distance from convention centre helped me to be on my own.

Stayed in February 2024

Lower level staff treating us with a lack of respect. Full disclosure - we were offered an alternate room by the staff, which we were unable to accept as we already had committed plans which did not allow us the time to change rooms. The dis-respect came in the form of comments like 'well we offered to change room and that's all we can do'. This spoken whilst not engaging eye contact, and typing on the computer about an unrelated matter at the same time- multi-tasking. The manager restored our feeling about the hotel stay, but he would not have needed to do this and he would have saved the need to refund us if we had not been treated dismissively.

Initially the room was not prepared properly (carpet was wet from a previous clean). Discussion with hotel staff was disappointing due to not being taken seriously. The hotel manager corrected this very professionally and treated us with the respect we had been denied by the working staff. To demonstrate his genuine integrity towards us, he also processed a refund. The rating was based on what we experienced which the hotel manager very professionally and impressively corrected - as a result we would return to the hotel in future simply due to the managers handling of the situation.

Stayed in March 2024

I feel like it is false advertising that the hotel or booking.com says there is parking but you have to pay extra. When I had breakfast at the hotel too I was not given any cutlery until I asked.

Great friendly staff with nice amenities. Overall very clean and appealing.

Stayed in March 2024

Not having a discounted rate for a faulty room.

It was absolutely perfect except one thing. We came after a big snow storm and the door in our room leaked. The carpet inside was soaked for about 10 ft in. It smelled like stinky feet. We told the desk at check out and they did not offer a discount.

Stayed in March 2024