I didn’t like that there was no fresh linens daily and trash service. it was inconvenient to have to bring down dirty laundry to replace it with new ones and trash stacked up

location and coffee bar

Stayed in April 2022

Elephants staying above us

Stayed in March 2022

Nothing

Everything

Stayed in March 2022

Very unique and amenities were above and beyond

Stayed in March 2022

Very good price. Large room. Clean.

Stayed in March 2022

Needed extra blankets. We needed ice when we got there and there wasn't any, I'm not sure if someone could have turned the ice machine on before we got there, but that would have been super nice.

The room was spacious and clean. Very modern. Nice bedrooms, bathrooms. The only thing I needed was extra blankets and there weren't any in the room. Everything else was perfect. I would recommend.

Stayed in February 2022

No pool. Not breakfast

The location was great. Having a 2 bedroom apartment was the absolute best! I would and have recommended it.

Stayed in February 2022

I liked the fact that it had everything in the room and it was clean!! smells clean when you walk in! My husband loved the 24 he coffee bar!!!

very nice and clean!! The staff was very nice and helpful!!!

Stayed in February 2022

Room service would have been nice, fresh towels, some kind of breakfast in the morning

Appreciated coffee machine

Stayed in January 2022

All of it.

Stayed in January 2022

nothing

Location, convenience, 2 bedroom 2 bath suite!

Stayed in November 2021

Good location. Clean, well lit property. Staff was exceptional even when we had an extremely late check-in.

Stayed in October 2021

The dryer was very noisy to use.

It had everything a person might need.

Stayed in September 2021

How small the gym was and lack of equipment (not really a bad thing depending on your preference).

I loved how clean and homey it was. Felt very relaxed and comforted while staying here. Definitely recommend!

Stayed in August 2021

More towels and slight smell of fried food, and the check-in was later than posted.

Location, clean, and a homey stay!

Stayed in September 2021

Cleanliness and quietness. Friendly staff!

Stayed in August 2021

The beds to small to loud and to lard

Stayed in August 2021

Needs better coffee grade in room

We were very satisfied

Stayed in August 2021

There is no desk to work. Need to use a table which is in the center of the room far from outlets. Need to have a bigger mirror. Curtains doesn't close properly.

Size of the room Comfy bed Kitchen and its appliances Washer and drier in the room Good wi-fi

Stayed in August 2021

The staff was fabulour. The property was so welcoming and comfortable. We wanted to know if there is a Waterwalk in Ames, Iowa, where we are headed for a family wedding later this summer.

Stayed in June 2021

Nothing it was fine

We had booked a two bedroom and were upgraded to three. It’s great having private space for the kids

Stayed in June 2021

No balcony and no one tried to upgrade

Clean and comfortable

Stayed in June 2021

While my reservation was clearly for two bedrooms, we were provided a one bedroom. Carol at the front desk was attentive and seemed to do all she could to make the situation better. After trying to reach supervisors and not receiving any response, she moved us to the only suitable apartment, a three bedroom in building two. About 45 minutes after moving our luggage into that apartment, I discovered that the only vent delivering air conditioning to the unit was the one in the master bedroom. The temperature on the other side was a warm 75 degrees. As the thermostat in the far bedroom was set on 62, it was clear that previous tenants and/or housekeeping was already aware of the problem and yet it had not been fixed nor noted in the system. I went back to Carol who, after assisting other customers, offered me a third apartment where I could move while leaving my friend in the second apartment. As it was close to quiet hours, I moved just the minimum items I would need and went upstairs to that room. I was not in one place long enough to note issues with technology or cleanliness but I know my friend had negative feedback on those items. Had it been communicated to me before our arrival, I would have made lodging reservations at a different facility, but after a long day of travel, that wasn’t feasible. I commend Carol on her professionalism and customer care and don’t understand why she appeared to be the only employee. I had been looking forward to comfortable accommodations and a chance to discover the nearby area, but all the back and forth prevented that. I am dissatisfied with paying $200 for an evening of disruption and disappointment. I had high expectations of the Waterwalk brand that proved to be totally unfounded.

We were not made aware of any breakfast and did not see any

Stayed in May 2024

Basically the staff. Two days in (Monday afternoon) starting at 3 o'clock, a handful of workers apparently got off work and they decided to congregate in the green area in the parking lot. Unfortunately our room faced the parking lot on the third floor and I could hear the music they were blasting in my room. I literally waited until 6pm when I was leaving for dinner to say something to the woman that was working the front desk (music could not be heard at the front desk). Her response was "oh you can hear it with your windows open?" My windows were not open. She then told me quiet time started at 10 pm. I then asked her if this was something that went on each day and she proceeded to tell me "they just got off work (3 hours ago!) blah blah blah. It was apparent she was not going to do anything. I came back at 9:30 and they were still there. I mentioned it to the new desk person and she said she would talk to them. They eventually stopped, but more likely because of the magic "quiet time" We had another day of quiet and then it was staring again (around 2:45 pm) and my husband called down and got the same story about quiet time. Eventually she said we could call the police if we didn't like it (!?!). The front desk staff seem to want to make minimal effort and certainly don't care about the customers. Originally I thought this would be my go place when coming up to Kansas City but no more.

I liked the fact that it is basically an apartment. Staying multiple nights it is so great to have a living room, a kitchen with a dining table, water and dryer. so much more comfortable than staying in a small hotel room.

Stayed in May 2024

There were apparently elephants in the suite above us who tromped up and down half the night and a major construction project next door that started at 7 each morning…

Location and amenities

Stayed in April 2024