The decor is a bit outdated. Time to refresh the rooms perhaps.

Great staff! Very convenient parking and sizable rooms.

Stayed in May 2024

Old a/c units not well maintained, pool too small and not accessible by the same elevator that takes you to the lobby. Continental breakfast barely contained any meat… limited options

Great location, friendly staff, sheltered parking

Stayed in March 2024

Had to walk quite a bit down the long hallways to get back and forth from my vehicle. The bed was not very comfortable in room 443, I could feel the metal coils as I was trying to sleep on it. I have stayed here before and the beds in most other rooms are fine.

I appreciate the hospital rate, it helped with the financial stress during my treatments

Stayed in February 2024

Bed and pillows are a little harder than I personally prefer.

Very nice and clean. Friendly staff. Loved our room.

Stayed in January 2024

Parking lot and pay station

Quiet

Stayed in November 2023

Bed was stiff and uncomfortable to sleep on.

Location and size of the rooms, easy access to many great restaurants.

Stayed in November 2023

The place was decorated beautifully and we were on the parade route for the Christmas parade. The restaurant was beautiful.

Stayed in December 2023

I paid for parking when it wasn't necessary- it was a weekend and I paid before entering the hotel without knowing and the front desk person couldn't reimburse me.

Very comfortable and lovely!

Stayed in November 2023

Pool was small.

Great location. Breakfast was good and area was kept clean and food was always available. My 2 kids had the pool all to themselves and also enjoyed the hot tub.

Stayed in September 2023

I really don't have a complaint about our stay.

Good value and close to downtown dining. I would consider coming back if I had business or pleasure in the Wausau area.

Stayed in September 2023

Parking was unsatisfactory Parking offsite and using outside kiosk was a real inconvenience Will probably not stay here again

Comfortable bed Microwave Refrigerator

Stayed in September 2023

Beds were a little on the hard side.

Room was clean and the Pool area was amazing.

Stayed in July 2023

Elevator was extremely slow and often too small. Breakfast was very good except the sausage links were low quality. Front desk didn't acknowledge me when I was the only one there. On computer. Employee walked up and she started talking to her right away. I was trying to check out. It was at 9am on Sunday 8/20. I just left at that point.

Great location. Clean and comfortable rooms. Perfect spot for attending the Blue Fest

Stayed in August 2023

There wasn't enough people to do housekeeping and when asked if they could they said that they might not be able to get to it.

The staff was decent.

Stayed in July 2023

Everything

Stayed in July 2023

N/A

It was in downtown Wausau.

Stayed in May 2023

We were in town for a medical procedure, my mate was not able to physically attend breakfast and I got flack from the restaurant staff about taking food up to my room . This put a real damper on the experience particularly when I was paying over 250.00 for the experience. I would like to think you could do better than this. I should have complained while I was there but I had more important things to take care of at the time.

Location, availability of wheelchair

Stayed in July 2023

Restaurant/bar was closed on Sunday. If we new we would have stayed elsewhere.

Stayed in June 2023

The thermostat stopped working correctly, but maintenance fixed it quickly.

On check in the lady that worked the me was completely awesome and hilarious.

Stayed in June 2023

It was ok. There were a couple of problems. We had a suite, with two rooms seperated by a door. The therostat worked in one room, but didn't work in the room we slept in. We ended up opening up the the window, but it was below freezing out side so had to get up a couple of times to regulate the temp. The second issuse was there was no fan in the bathroom. Third, we couldn't access the pay per view movies. Even after calling down to the lobby, no one was capable of helping up navigate there impossible pay per view system. They fully admitted that no one knew how to fix the issues they were having. We ended up ordering the movie on Amazon and watching on a computer screen.

Breakfast was free. The hotel was nice and it was very quiet. Additionally, they had really good security and parking.

Stayed in March 2023

No apparent help with luggage. Parking lot small.

Very friendly staff. Great location. Walking distance to restaurants. Nice walking paths along river.

Stayed in April 2023

It would be nice to have a recliner or chair to sit on to watch tv instead of laying in bed

It was OK. Nothing special but better than previous visits

Stayed in March 2023

Bed was a little hard, and most of all no one told us that the city grill closes at 10 am. My wife and I want a great sit down breakfast so we get down there at 9:56 am and they are closed. I asked the lady at ur front counter what is going on and that is when I find out that it closes at 10am. Very upset because now I have to find a place for breakfast and also pay for it. And now I have 2 coupons for breakfast that are no good.

Stayed in March 2023

restaurant in lobby was closed with no notice. that was a major reason we picked this hotel. Asked to be near our friends room but we were 2 floors apart.

location to the theatre we went to

Stayed in March 2023