102 West 57th Street, New York, NY 10019, United States
#53 of 418 hotels in New York
Guests' ChoiceBased on 53 hotel reviews
8.8Cleanliness
9.1
Comfort
9.4
Location
9.6
Facilities
8.8
Staff
9.2
Value for money
7.9
Free WiFi
8.5
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Showing 1 – 25
Reviewed: 18 December 2023
Terence
United StatesNothing
A gorgeous hotel located within billionaire’s row. Central Park and Rockefeller Center are within walking distance. The customer service was exceptional.
Stayed in December 2023
Reviewed: 14 December 2023
Lisa
United StatesRegine and Andre at the front desk were very helpful throughout our stay. The location was great, and the room had plenty of space and everything we needed.
Stayed in December 2023
Reviewed: 27 August 2023
Sarah
AustraliaIt would have been nice to have a restaurant or bar inside the hotel. Same goes for room service - especially when we were first getting over the jet lag and woke up hungry at 3am.
Most of the staff were lovely - especially Jonathan and Julius and the guys at the door. The location of the hotel was amazing. Everything was in easy walking distance. Our room was clean and comfortable.
Stayed in June 2023
Reviewed: 13 August 2023
Omri
IsraelLocation is very busy, run down, full of scaffolding and next to construction site.
Friendly staff, clean and well maintained. The owners lounge is a great amenity.
Stayed in August 2023
Reviewed: 10 August 2023
Stephen
United KingdomNothing except, being picky toilet seat was not soft close.
Location, excellent rooms, clean and friendly service.
Stayed in August 2023
Reviewed: 28 April 2023
Paul
United StatesThis is silly but no information in the room about tv and phone
Excellent staff and room.
Stayed in April 2023
Reviewed: 9 March 2023
Ali
Saudi Arabiathe location and the service is perfect
Stayed in March 2023
Reviewed: 3 January 2023
Candice
United Statesno on property food
great staff, nice room and great location
Stayed in December 2022
Reviewed: 6 April 2022
David
United StatesYou can hear a lot of noise but it comes through the AC vent, oddly. Also, they were doing work on the air conditioning system, but they did not notify the hotel guests. In the future, whether it’s planned or unplanned, that is important.
The room layout. The staff. Had a couple of issues but they addressed it right away. Wonderful location. Would definitely stay here again!
Stayed in March 2022
Reviewed: 3 April 2022
Carla
United StatesEverything was great! No complaints at all
Super clean. Staff is very friendly and kind.
Stayed in March 2022
Reviewed: 7 September 2021
Mahesha
United StatesScaffolding makes the property look worn. Rooms could have been bigger
Kyrstina is a wonderful person I really appreciate how she went out of her way to get a surprise arranged my my hubby.
Stayed in September 2021
Reviewed: 22 July 2021
Penny
United StatesGreat staff Wonderful room Nice location when the construction settles down
Stayed in July 2021
Reviewed: 15 July 2021
Erikka
United StatesNothing
The staff was beyond welcoming. The red hair beautiful lady, sorry can’t recall name was so attentive. The gentlemen at the entrance same story. In the morning when I had to leave for a conference my Uber decided that because it was raining my rate needed to go up. I don’t realize that because I did not confirm they were not coming for me. I was desperate as I knew it was getting late. One of the guys whose name starts with an O got an umbrella walked me to the adjacent Avenue and in the rain got me a cab. Held the door until I was in (I had not cash for tip) Later when he saw me he asked me if I had made it on time. Then proceeded to tell me about area restaurants. I later gave him a nice tip. This guy made my day better! Thank you to all of you. It’s the small things that make a difference
Stayed in July 2021
Reviewed: 10 June 2021
Judith
United Statesclean the rooms!11
Stayed in June 2021
Reviewed: 26 October 2023
Febriyona
IndonesiaExpensive than what you get. The area a bit dangerous when you walk in night
Just about clean
Stayed in October 2023
Reviewed: 3 October 2022
Karibella
GermanyTerrible wifi - my phone couldn’t catch the wifi during my whole stay. Upon speaking to receptionist, he said iPhones don’t pair well with their WiFi. Well please do something about it!!! I’m not the only international traveler with an iPhone! I won’t stay here again until this issue has been fixed.
clean, new, amazing location
Stayed in September 2022
Reviewed: 11 July 2022
Anthony
United Statesthe ‘standard view’ room is a room with views of brick walls and other people’s windows - only sky available is straight up. Zero view of anything remotely associated with NYC as far as a visitor would be concerned - no skyline, no city street, no Central Park - no nothing. preposterous to sell this room as ‘standard’ and fail to mention that the view is of another buildings facade.
location and front desk / bellman service
Stayed in June 2022
Reviewed: 9 July 2022
Moin
Bangladeshunder staffed
location
Stayed in June 2022
Reviewed: 29 September 2021
Blaine
United StatesVery small hotel, over priced, small lobby, no food or bar service, very slow elevators.
Great location and friendly staff, clean room with a good bed and mattress.
Stayed in September 2021
Reviewed: 2 October 2023
Anonymous
United StatesNothing
Location
Stayed in September 2023
Reviewed: 8 May 2024
Sandra
United StatesThere are no comments available for this review
Stayed in May 2024
Reviewed: 24 March 2024
Athanasios
GreeceThere are no comments available for this review
Stayed in March 2024
Reviewed: 22 March 2024
Vasilios
GreeceThere are no comments available for this review
Stayed in March 2024
Reviewed: 14 March 2024
Todd
United StatesThere are no comments available for this review
Stayed in March 2024
Showing 1 – 25
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