Nothing

Locations. Facilities

Stayed in May 2024

Lack of charging access for mobile devices

Excellent staff, room comfort, and location

Stayed in May 2024

No electrical outlets near the bed for CPAP machine. Had to use an outlet on a lamp. Few USB charging ports which becomes more of a problem when electrical outlets are few or badly placed.

Good location for our purposes. Close to the train station, close to the cruise port, close to Hop on Hop off Bus. Credits coupons for in-house dining were great.

Stayed in May 2024

Not at all.

Very good breakfast. Comfortable and clean room. Convenient to walk to the piers and some restaurants. It might take about 10-15 mins to the Subway stations. Not too bad.

Stayed in May 2024

Pool a little small.

Great facilities and location. Great breakfast.

Stayed in April 2024

Breakfast on race morning for runners would have been a nice extra!

Booked for marathon weekend, great rooms and bed to get some rest both pre and post race

Stayed in April 2024

It was near places we wanted to visit.

Property was nice and clean and staff was very nice and friendly.

Stayed in May 2024

The bed didn't seem to be the vaunted Westin Dream Bed. It was a bit hard and left me with a little discomfort in the morning. Though the hotel provided a small voucher for some of its shops, this voucher could not be used to purchase bottled water. There was no complimentary bottled water available. We did find that there were water fill stations near the ice machines, but this is only helpful if you'd traveled with your canteen, which is not always practical.

Great view. Convenient location for my activities. On site restaurants and services. Clean facilities and pleasant staff.

Stayed in May 2024

The billing, multiple fees , leisure & several travel taxes a little complicated

Nice facility.

Stayed in April 2024

Entrance to hotel is very chaotic due to the closeness of the WTC entrance

It is clean and easy location

Stayed in April 2024

This is very minor compared to the overall experience, but the dresser in my room had a drawer that just would not stay closed. It kept rolling out to open, so I wedged a folded paper towel to keep it shut. Also noise from other rooms were noticeable, but it's normal in a hotel.

The hotel is very clean, feels new, and modern. It felt like a privilege to be there. Staffs were all professional and nice. I liked that there is a filtered water and carbonated water station on each floor. I stayed here for Boston Marathon, and it was phenomenal to have a shuttle bus take the runners to the finish area in the morning, though I still had to walk for about ten minutes from the drop-off point because there were so many road closures in the area. I had vouchers for breakfast, and the breakfast buffet at Sauciety was amazing.

Stayed in April 2024

Overall feels like needs renovations just old carpeting, furniture Sink appliances in the bathroom leaking Parking was very expensive!!!

Friendly stuff Clean room Comfortable bed

Stayed in April 2024

The location because it felt off the beaten path but it wasn’t.

The rooms were clean and the lobby was lovely.

Stayed in March 2024

Nowhere to get snacks, sundries after the lobby store closes.

Perfectly located near shopping, dining and sight seeing.

Stayed in March 2024

The bathroom needed some repairs (the bathroom door did not lock, and the showerhead was not working properly). Maybe do a seasonal menu for MJ O'Connors. It has been the same fare for three years now.

The beds were comfortable and the room was clean. The location is amenable because it was connected to the convention we were attending. It was convenient due to the cold weather and avoided coat check lines.

Stayed in March 2024

The room was far too spartan compared to other, less expensive, Marriott-owned properties. A lovely lobby builds up great expectations that the room would be as nice. It wasn't. It was quite drab and the bathroom arrangement made getting in and out of the shower difficult. Our desk chair was not adjustable so its presence was effectively superfluous. Removing or covering the window would go a long way to improving the room. I would like to forget about the expensive and unpleasant at the lobby-adjacent MJ O'Connor's.

The breakfast buffet at Saucity was exceptionally good, from food to staff. The lobby, the staff, and the convenience of Starbucks in the lobby were all top-notch. We could easily walk to most of our destinations or quickly catch a ride-share, so the hotel's location was good for our visit.

Stayed in January 2024

Needed another dinner option and it was pricey

The entry was nice and staff were great. The breakfast buffet was really good and had lots of options. They also give food coupons for the hotel options

Stayed in January 2024

The restaurant on property has the WORST SERVICE EVER. and the menu descriptions were a bit off too. I thought I was getting a warm item. And it was a cold salad. I even went back to the menu to look again.

It’s comfortable. And a nice property.

Stayed in December 2023

The water is taking a long time, 20-25 minutes, to get hot. Also the parking. The valets were amazing and hardworking. However, the available parking space was not enough.

Staff was awesome, friendly, and professional. The room was clean, and the view was awesome. The only complaint was the water temperature, which took a while to get hot in both the sink and bath. In spite of that, I would definitely stay there again, and it had a Starbucks, a breakfast restaurant, and a delicious restaurant in the lobby. How awesome and convenient is that. The added bonus was seeing the crew of the United Emirates flight. I absolutely love seeing them. It was so beautiful that it made my night. Just a lovely stay, I wish,it was longer, but,. We will be returning and will recommend it..

Stayed in January 2024

The bathroom floor was dirty with areas of a dried liquid spots in several places. I cleaned it with a towel. It is disgusting that housekeeping does not mop the floors between customers. I usually have wipes but used them during the holiday and ran out. For a high end hotel, this should not happen.

The dinner and breakfast was good, service exceptional and restaurant comfortable. The gift shop had a large variety of items.

Stayed in December 2023

The safe in our room would not work, and the electrical outlet in the bathroom didn’t work. I reported these issues upon check out. Neither really affected the quality of our stay.

Breakfast was very good, many options to choose from.

Stayed in December 2023

Location was great for our weekend

Stayed in November 2023

Not being able to use our own luggage dollies. Pool could use a refresh.

Incredible buffet, best at any hotel we've enjoyed. Wonderful comfortable stay.

Stayed in November 2023

Had to request a room change as there was a smell of smoking in the first room. Lack of gluten free options on the menu. The Acai bowl was warm which was unexpected so didnt taste very good!

In general stay was good. Bed was very comfortable and final room was clean. Facilities were good but did not get to use the pool unfortunately.

Stayed in October 2023