No bathroom fan and bad lighting

Amazing location, comfortable beds, very clean

Stayed in May 2024

Expensive

Great location, has lots of amenities

Stayed in April 2024

We loved our room! We had a great view of the city, my stepdaughter said this is so sick after she walked in lol. The bed was super cozy, ample space in the room and bathroom. My husband loved the oversized shower head. The elevators were fast and the hospitality was great. We were minutes away from Back Bay station where we departed Amtrak to get to the Westin and then we used the Logan Express bus to get to the aiport. We couldn’t have asked for a better location for everything around the city!

Stayed in April 2024

It’s hard to find things - such as the connection of the hotel over to the shopping centre. I felt like I was wandering in to places maybe I should not be entering to find it. Also ordering food from room service was a challenge. First time I did it online and the second time that would not work. Lifts broke down.

Location is great. Dynamic, historic area, and safe. Room is generous and comfortable and the bed is very good. Television streaming works perfectly unlike so many other places where this is hard or b=not available. Room service and cleaning staff were lovely genuine people who did a great job. Probably the best staff I have encountered in my travels.

Stayed in April 2024

More restaurants More amenities in the room Minibar equipped

Breakfast was good but could have been better Frount desk appeared grumpy

Stayed in April 2024

room and location

Stayed in April 2024

Staff - not friendly, appearing arrogant - takes the mood down a notch and colors your stay.

Wonderful location

Stayed in April 2024

Wish the rooms were bigger.

The location is optimal. No need to go outside to catch the T, since there’s a station right in Copley Place. There’s a parking garage 2 minutes away and it’s about a 15 min walk to Fenway park.

Stayed in April 2024

Very central located - perfect for marathon weekend

Stayed in April 2024

Liked everything

Had many amenities, great location, next to shopping mall, convenience stores

Stayed in April 2024

Corner room, beautiful view .

Stayed in April 2024

The room was average. The bed made noise. The shower was neither powerful nor abundant.

The breakfast was the standout; it was the best breakfast I have ever had in any hotel. Also good were the facilities, the overall cleanliness, valet parking, wait time for elevators and efficiency and attentiveness of the staff.

Stayed in April 2024

That I had to pay for WiFi

The rooms was very good

Stayed in March 2024

You had to pay for wifi

Rooms were spacious and location was great

Stayed in April 2024

you need to put vending machines on every other floor theres no where to buy something to drink after 10 pm

ok

Stayed in March 2024

Excellent rooms and beds Great location to Newbury st Great bar and food

Excellent location . 5 min wLk to the shopping and restaurants of Newbury st. Boston public library right across the street!

Stayed in March 2024

The check in process was poor in that the agent couldn't locate our reservation and was basically rude and unhelpful in solving it. He kept saying it was Booking's fault for not pushing the reservation through (which had never happened to me before) and that there was nothing he could do. I finally got to someone who easily found the reservation and took good care of us but the initial interaction was sub par. The overall vibe of the hotel is outdated as are the bathrooms. In reviewing the bill after (auto checkout), we were charged an extra meal charge from another guest's bill (certainly not ours). So, all in all, not as I was expecting from a Westin and a Marriott.

Westin Copley is in a great location in Back Bay, central to everything in that area, which was a bonus. We had a room on the 32nd floor with a nice view of the city by night and day. Comfortable beds and spacious room.

Stayed in March 2024

There were a couple minor issues like the lamps not working properly (loose plugs) and the window shades not closing all the way. My only real issue was with an incident on Monday morning of my stay and how it was handled. There was extremely loud construction/repairs happening in what sounded like the room next door to us early on Monday morning. The noise was loud, constant banging and drilling that woke us up. It was actually scary at first because it sounded like someone was banging on our door. When I mentioned to the front desk when I was checking out the next day, she just said "oh yeah, I heard about that." I was very disappointed that 1) they did not give me advance warning when I checked in on Friday that repairs were going to be happening near me, and 2) that the front desk reaction was not apologetic or helpful or sympathetic.

Room was comfortable and spacious suite. Location was perfect and easy to walk to historic sites, restaurants, shopping etc. Food and Beverage manager was fantastic when I contacted him before our stay about my son's special food needs and the managers at Bar10 were very helpful and accommodating.

Stayed in March 2024

TIM the concierge who was unfriendly and not helpful & rude .

The location was excellent friendly staff the concierge Damyen was extremely kind & helpful. The receptionist & the bell boy mostapha were very kind .

Stayed in March 2024

Elevators were slow and my child the keycard would only allow you to be on the floor that you stayed on and I understand it’s probably a safety thing but all the stairs were open we had friends stay on a different floor and it was a haśle to visit and hang out in the room

Clean and super nice staff

Stayed in March 2024

Upon checking into the room, the bathroom could have been cleaner and toiletries restocked.

Beautiful hotel, spacious rooms. Excellent location.

Stayed in December 2023

Expensive

Comfortable rooms

Stayed in February 2024

Closer to my sons

Stayed in February 2024

i was pretty surprised that wifi wasn't included - at this price point, in 2024. I am a westin member so could sign in, but it never once worked over a 2-day stay.

Great location, gorgeous views over back bay and the river. Quiet, comfortable, luxurious. Ordered room service twice and it was quick and delicious. Walkable to everywhere and excellent restaurants nearby.

Stayed in February 2024