212 East 42nd Street, Murray Hill, New York, NY 10017, United States
#193 of 414 hotels in New York
Guests' ChoiceBased on 636 hotel reviews
8.1Cleanliness
8.7
Comfort
8.8
Location
9.3
Facilities
8.3
Staff
8.3
Value for money
7.7
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End of dialog contentReviewed: 12 May 2024
Jocelyn
United StatesOn-site parking should be included. It was very expensive. Hotels should always offer free parking for guests.
The hotel staff were helpful and friendly. The room was very clean and the view was nice. The hotel bar was convenient and the location was excellent. I would definitely stay there again.
Stayed in February 2024
Reviewed: 9 May 2024
Gina
AustriaThe restaurant and bar in the Lobby made it feel like Grand central station. Too noisy and too busy unlike other Westin hotels I stayed at.
Given the late night arrival, we were happy to see a view of the Empire State Building from our room. Everything in the room was as we expected.
Stayed in May 2024
Reviewed: 9 May 2024
Slattery
CanadaNo swimming pool or hot tub
Clean and location
Stayed in May 2024
Reviewed: 2 May 2024
Stephen
United KingdomSize of the beds, too small
Great location and lovely staff
Stayed in April 2024
Reviewed: 2 May 2024
Lauren
United StatesNice hotel. Rooms are basic but nice. Lobby & amenities there very nice. So close to everything.
Stayed in April 2024
Reviewed: 24 April 2024
Steven
United StatesBar closed too early
Great stay nice hotel.
Stayed in April 2024
Reviewed: 15 April 2024
Linda
United StatesOnly issue I had was with the breakfast. Booking.com indicated a there was a daily voucher for 2 breakfast along with other items. In fact, there was only a voucher for one breakfast which was awkward when there were two of us. I didn’t understand why I had to spend an extra $30 a day for items that were not going to be used. I will say, the breakfast that I ate alone was really nice. I kept the voucher if you want to see their wording.
Fantastic location, comfortable room.
Stayed in April 2024
Reviewed: 12 April 2024
Angela
United StatesPrice is high
Nice and friendly staffs in the hotel
Stayed in February 2024
Reviewed: 28 March 2024
Kristen
United StatesNo microwave on the property.
The location was perfect! Not in the heart of everything but close to Grand Central and that made travel through the city easy. The restaurant was wonderful and staff were always helpful and attentive. My only issue is there was not a microwave on the property. Heating up takeout for a late night snack would have been such a bonus.
Stayed in March 2024
Reviewed: 27 March 2024
Jamie
United StatesPrice was expensive and the only way I could shorted the stay was to cancel and rebook (called hotel who said i had to speak to booking.com but booking did nothing. I would have moved hotels but was traveling with a group). This ended up costing MORE than the original price. H
Location and room were excellent. Staff very friendly
Stayed in February 2024
Reviewed: 25 March 2024
Diane
IrelandWe loved the hotel, the lobby was not as big as we had hoped, more facilites perhaps would work better.
Stayed in March 2024
Reviewed: 16 March 2024
Mami
JapanThe restaurant for breakfast was too crowded. Need improvement.
The location was great.
Stayed in January 2024
Reviewed: 7 March 2024
Pilgrim44
United StatesI come to NYC 5 to 6 times a year and I always stay here. Great location and great for work and fun. I love the activity in the lobby and the breakfast place.
Stayed in March 2024
Reviewed: 27 February 2024
Huda
Saudi ArabiaThere is no sound proof Kind of expensive
Nice people Clean hotel Delicious breakfast
Stayed in February 2024
Reviewed: 26 February 2024
Maura
United Statesclean, bright, nice lobby, bar, staff great
Stayed in February 2024
Reviewed: 20 February 2024
Deirdre
IrelandSeemed strange having breakfast in lobby. Not much seating if you wanted to just chill & was very busy, but didn’t take from our stay. Not a dislike, more of an observation.
Breakfast was great. Staff very friendly. Had great view of Chrysler Building up the street & down to water to right, to watch the sun rise. Much appreciated, as was a special visit after 35 years for my husband & first visit for my two daughters. Hotel left a note & wine, cookies & cheese in our room & we were so thankful for this thoughtful gesture. The beds were super comfortable which was welcome after long days sightseeing. Plenty of towels and replaced every evening when we returned. So glad we stayed & wouldn’t hesitate to return.
Stayed in February 2024
Reviewed: 19 February 2024
Pinky
United StatesWaiting for Elevator ride gets very slow during peak hours. Waiting can get >10mins. The room phone is not working . Looked like the cord was pulled out. Phone not throughly clean .some dust settled on it.
Location is in quieter neighborhood in Manhattan. Close to grand central station. Walking distance to city center. Shopping and restaurants nearby. Spacious room. Comfortable bed and pillows.easy check-in and check-out Breakfast is not free.
Stayed in February 2024
Reviewed: 17 February 2024
Patrick
IrelandBills in bar and food area include service charges however when you get the bill it shows a separate charge for gratuity which is a double tip if your willing to give it
Excellent hotel in great location. All services were top class
Stayed in February 2024
Reviewed: 16 February 2024
Jamie
United StatesThe bed is way too soft and caused back pain for a week.
Breakfast was great but why are drinks not self serviced
Stayed in February 2024
Reviewed: 8 February 2024
Dana
United StatesThe sheet had a stain, I didn't bother telling the front desk. The room also had a mildew smell
The Ambiance was nice., Staff was well trained. I would stay here again the price was good but the location not the best.
Stayed in February 2024
Reviewed: 7 February 2024
Adeoye
NigeriaThe closeness to everywhere and very nice and comfortable hotel
Stayed in February 2024
Reviewed: 30 January 2024
Jennifer
United StatesGreat location. Quick elevators and friendly staff. Our room had a really comfortable bed. The bathroom could use an update.
Stayed in January 2024
Reviewed: 29 January 2024
Kaj
CambodiaThe front desk, in general, was very unhelpful. I understand it was a busy time of year, but there were 3 separate occasions where my party requested something and were rather rudely brushed off. Biggest problem though, was the lack of sheets for the pull out and the fact that they were never brought. I ended up tracking down a cleaning person the next morning, but despite calling the front desk 3 separate times they were never sent up and my friend had to sleep on the pull out with no sheets or blankets. Honestly, I expected more from a Westin.
The location was wonderful. I had a generally good interaction with the concierge and bartenders. It was very clean and well kept.
Stayed in January 2024
Reviewed: 27 January 2024
Alain
Hong KongNothing during my stay
The location is very convenient. The staff extremely professional and welcoming, particularly the reception staff.
Stayed in January 2024
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