675 El Camino Real, Palo Alto, CA 94301, United States
#18 of 38 hotels in Palo Alto
Guests' ChoiceBased on 76 hotel reviews
8.3Cleanliness
8.8
Comfort
9.0
Location
9.2
Facilities
8.4
Staff
9.1
Value for money
7.9
Free WiFi
8.2
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End of dialog contentReviewed: 29 January 2024
Fatimah-bintah
FranceThe room was clean and the bed was very comfortable
Stayed in January 2024
Reviewed: 29 August 2023
Michael
United StatesNo restaurant open.
Very clean facility and extremely helpful staff!
Stayed in August 2023
Reviewed: 23 July 2023
John
United StatesThe room did not appear to have been thoroughly cleaned. There was splatter of some sort on the bathroom wall as well as toilet paper under the bathroom sink on the floor from whomever had stayed there prior. The bench under the television also had a substance on the seat so we were not able to use it. It would have been nice to have a complimentary breakfast with our stay.
The size and comfort of our room was good. The staff was friendly and helpful. The gym was very nice and the location was perfect for our needs, love that everything we needed and more was nearby.
Stayed in July 2023
Reviewed: 21 May 2023
Douglas
United StatesOver sold and under delivered. The free appetizers were minimal at best. Restaurant was across the parking lot at a neighboring property. The pool and hot tub were a letdown. The hot tub looked like it needs to be cleaned. Not really a 4 star property as advertised.
The location is great.
Stayed in May 2023
Reviewed: 2 February 2023
Beth
United Statespool area not appealing.
location was good. friendly staff. good breakfast burritos
Stayed in January 2023
Reviewed: 29 January 2023
Reyk
PeruBeing a Westin hotel I expected a more complex and more beautiful building. It was only ok. The swimming pool was not that big.
Location was as best it can be. Nearest train station was just a couple of blocks away.
Stayed in January 2023
Reviewed: 29 September 2022
Zhaoxia
ChinaLocation is good , I can easily go to Stanford and old town Palo alto.
Stayed in September 2022
Reviewed: 22 August 2022
Hanneke
United StatesNothing
Very nice staff at checking in, very helpful. At breakfast very good, nice and accommodating staff.
Stayed in August 2022
Reviewed: 28 June 2022
Nancy
United StatesThe process of booking the room for a wedding.
Staff helpful.
Stayed in June 2022
Reviewed: 25 June 2022
Jorge
MexicoMissing healthy food options Hard to eat healthy and maintain good habits on the road I would like more supportive pillows
Almost everything. Loved premises and location. Staff was helpful and nice.
Stayed in June 2022
Reviewed: 12 June 2022
Bernard
Hong KongNo restaurant
Stayed in June 2022
Reviewed: 19 May 2022
Martin
Montenegroaccessibility
location, architecture
Stayed in May 2022
Reviewed: 7 February 2022
Pradip
United StatesExpensive. Even with construction in the hotel.
Location (proximity to Stanford U), and helpful staff.
Stayed in February 2022
Reviewed: 31 March 2024
Kelly
United StatesWe stayed at the Westin last year for a track meet. Location was great, hotel room was fabulous & I love the bath tub!!!
Stayed in March 2024
Reviewed: 13 February 2024
Patrick
United StatesNo ice maker worked . Constantly hearing doors slamming. Main stairs under construction .
Clean room . Nice employees .
Stayed in February 2024
Reviewed: 1 January 2024
Madsen
United StatesNo lobby hang out space with only a small bar and seating area.
Amazing room and bathroom. I didn’t want to leave. Big well equipped workout room. Great location.
Stayed in December 2023
Reviewed: 23 December 2023
Judith
United StatesIt was perfect
Excellent
Stayed in November 2023
Reviewed: 3 December 2023
Lynne
United StatesNothing. Perfect for our visit.
Very clean. Staff was outstanding and accommodating.
Stayed in December 2023
Reviewed: 19 November 2023
Sharon
United StatesThe hotel was very clean and well stocked
Stayed in November 2023
Reviewed: 26 September 2023
Born
United Statescall response , sometimes no answer (express service dial )
clean and spacious
Stayed in September 2023
Reviewed: 28 August 2023
Gioia
United StatesNo complaints.
Exceptional hospitality by the staff. Professional, courteous, attentive and happy to provide the best experience possible. My interaction with Robena has always been top notch.
Stayed in August 2023
Reviewed: 29 July 2023
The
United StatesI stayed for 3 days and my room was never cleaned, towels never changed out, bed never freshened and the safe did not function. I fact, I have been coming to The Westin PA for years and the safes never seem to function in my rooms. Also, disappointed in the changes to the fitness center.
I like the staff and the location. The staff is always friendly, and the breakfasts are wonderful. Overall, my stay was good but for the price I paid for my trip, I expected a "the little details" to be better attended to. I am a fellow hotelier so I understand the challenges.
Stayed in July 2023
Reviewed: 22 July 2023
Marsha-laine
United StatesThere is no spa in the hotel. It would have been nice to have a full service spa on the premises to help people like me and our families who are visiting us at Stanford Medical get some therapeutic relief.
The property is very well maintained, very clean and comfortable for folks like me staying overnight for an early morning appointment at Stanford Medical. I had an assisted mobile device to walk and got to use a very pleasant hour at the hot tub with the hotel staff going out of their way to make sure I was doing ok. The best part was also the location, it is so close to Stanford Medical and within a few mins of good restaurants for dining.
Stayed in July 2023
Reviewed: 3 May 2023
Kara
United Statesdesign of hallways feels like a maze
proximity to hospital
Stayed in May 2023
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