12720 Merit Drive, Dallas, TX 75251, United States
#49 of 171 hotels in Dallas
Guests' ChoiceBased on 1149 hotel reviews
8.3Cleanliness
8.8
Comfort
8.8
Location
8.8
Facilities
8.6
Staff
8.7
Value for money
8.3
Free WiFi
7.9
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End of dialog contentReviewed: 21 May 2024
Jim
United StatesIt was unremarkable.
Buffet was fine. Nothing special.
Stayed in April 2024
Reviewed: 16 May 2024
Dapana
United StatesI wasn't familiar with the area so if the hotel would offer shuttle service I think it would be a useful addition!
We had a wonderful stay! The staff was so helpful from the time entering the establishment until the day we checked out! The rooms were clean and comfortable! The beakfast was delicious every morning! My sister and I enjoyed relaxing at the pool area after breakfast each morning! The entire staff was so courteous and helpful! I give the place a thumbs👍🏿 and will stay there on future trips! Thanks for the beautiful four different color long stem roses they were a lonely touch on Mother's Day!
Stayed in May 2024
Reviewed: 13 May 2024
Shacreshia
United StatesThe pool was very cold and I didn't like all the bugs that were in the pool but it's understandable being that it is a rooftop pool.
I loved the location, I was able to get to everything in less than 20 minutes. The breakfast buffet option was great and had a good selection of food. The room was cozy and comfy and I appreciated the Mother's Day rose from the staff.
Stayed in May 2024
Reviewed: 13 May 2024
Millicent
United StatesNo microwave and the beds weren’t very comfortable.
Clean, modern, and in a great location.
Stayed in May 2024
Reviewed: 13 May 2024
Bailey
United StatesNo complementary coffee
The bed was very comfortable
Stayed in May 2024
Reviewed: 13 May 2024
Denijha
United StatesI didn’t like the fact that we had to pay for parking whether we self parked or valeted! That’s crap and it should be included in the booking price or guests should at least get a head up before checking in.
The property was nice and clean and in a good location for where we were going!
Stayed in May 2024
Reviewed: 11 May 2024
Pam
United StatesThe beds were absolutely terrible! The mattresses are in need of replacement. The rooms are old and worn .. they smell.
All of the staff were great! They did everything in their power to make our stay a good one. The rooms were as clean as they could make them.
Stayed in May 2024
Reviewed: 9 May 2024
Shyandvirg
United StatesAs a handicap individual, I had to walk a long way causing me to be in pain and I couldn't enjoy my event like I had planned. Need to be more accommodating to the handicap. My room wasn't cleaned, and I didn't receive new towels for the next nights stay.
The parking for handicap was AWEFUL! Came for class reunion and was promised discounted parking since I already paid for a 2-night stay, it full price was taken from my $100 incidental and now I can't reach anyone for a refund.
Stayed in May 2024
Reviewed: 8 May 2024
Jerrie
United StatesHard to find check in area
Courteous, clean
Stayed in May 2024
Reviewed: 6 May 2024
Pascal
United StatesConnecting doors between rooms is not good, and feels like Motel-standard rather than 4-star level not giving full privacy - easily hearing neighbours.
Easy check in and out. They were flexible to change my room because of noise.
Stayed in May 2024
Reviewed: 6 May 2024
Sandra
United StatesI didn't get a breakfast voucher The bar is expensive The parking is pricey
The rooms are nice and comfy The staycation is a nice getaway The breakfast is delicious 😋
Stayed in May 2024
Reviewed: 27 April 2024
Kristi
United StatesThe staff are friendly and helpful.
Stayed in March 2024
Reviewed: 8 April 2024
Tikinya
United StatesRestaurant service below average. Sat outside the restaurant and was informed the waiter would serve us. He ignored us several times but waited on the family next to us. Went inside the restaurant the next day and the staff was not the best.
Rooms were clean. Guest service staff were very welcoming and helpful
Stayed in April 2024
Reviewed: 8 April 2024
Tania
United StatesThe wall outlets did not hold the iron, the showerhead didn't look clean and the side mirror was not usable it was more magnified than necessary.
The bed was soft and comfort, I enjoyed the view from my room. Didn't partake in the facilities but I will on my next visit.
Stayed in March 2024
Reviewed: 3 April 2024
King
United StatesThe front desk staff were not very friendly or helpful, I was initially charged for a room that I already paid for intially
I loved my room and location
Stayed in March 2024
Reviewed: 2 April 2024
Pipar
United StatesThe breakfast wasn't included in the nightly rate.
Location
Stayed in April 2024
Reviewed: 26 March 2024
Andree
United StatesThere was a maintenance person in the first room assigned to me and I was not told that anyone was in there. This startled me when I opened the door.
It was comfortable.
Stayed in January 2024
Reviewed: 17 March 2024
Pedram
CanadaVery nice and clean hotel
Stayed in February 2024
Reviewed: 11 March 2024
Greenlee
United Statesconfusing at times
beautiful view from the room, could see the costco wholesale building! very quiet also
Stayed in March 2024
Reviewed: 8 March 2024
Rick
United StatesMore clarity regarding cost of parking when booking.
Didn't eat there
Stayed in March 2024
Reviewed: 4 March 2024
Nietha
United StatesNothing
It was clean, staff was friendly, beds were comfortable. The only thing I needed was fluffier pillows, they were quite flat. But our stay was great overall and we stayed here again after the first stay.
Stayed in January 2024
Reviewed: 26 February 2024
David
United StatesNone
Clean, friendly
Stayed in February 2024
Reviewed: 18 February 2024
Taro
JapanI had breakfast, lunch, dinner and night bar at Westin and all were good!
Stayed in February 2024
Reviewed: 12 February 2024
Anoh
United StatesParking fee is exorbitant.
Stayed in December 2023
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