Pool was closed

Good location; easily accessible to Hartford

Stayed in September 2021

The key to open the door didn’t work

Breakfast was good

Stayed in August 2021

Hotel was clean enough but smelled like smoke and the air conditioning unit in our room didn't work well.

Staff was friendly and professional.

Stayed in August 2021

Smell like cigarets and am with kids no good

Looks beautiful just need to be cleaner

Stayed in August 2021

The room smelled between cigarettes and coffee. The beds were very soft and there was hair on the sheets, plus makeup marks on some pillows.

N/A

Stayed in July 2021

You need to clean around the building. Garbage and debris ALL over the parking lot and building.

Room was quiet - that was breat.

Stayed in July 2021

Website does not explain that the pool is closed, the bedroom rug was very dirty and sticky, breakfast is horrible, housekeeping does NOT knock on the door before entering the room in 2 occasions they opened the door without a knock.. however she did apologize and she was very sweet

The staff is very polite and helpful

Stayed in July 2021

Breakfast - spartan; nylon bed sheets

Room size

Stayed in May 2021

I am not a complainer and when in negative situations I often say things could be worse, so the stay here could have been worse. There did appear to be some updating of the floors in the lobby and elevator exits, however the carpeting throughout the hotel halls and rooms were dull, stained and left a feeling of not wanting to walk without shoes on. The cracking walls and dark paint in the halls and rooms made the stay feel dingy. The breakfast area was not restocked as quickly as things went. The garbage can was overflowing in the breskfast area.The coffee dispensers looked like they were not wiped down periodically. The elevator had a caution cone over spilt oatmeal, when it may have taken the same effort to just wipe it up. The room smelled like it was cleaned with too much perfume. Garbage in hallway outside peoples doors for too long.

Guy was the person who checked us in. He is a perfect hire for an upscale all inclusive resort. I was taken aback that he encouraged us to check the room out and let him know before settling in if there were any issues that needed to be addressed. Normally we are asked only after the stay if there were any issues. The elevator was fast. There was hand sanitizer available outside the elevator and in lobby.

Stayed in May 2021

We did not stay because the staff at the front desk tell us if we were paying with a credit card we would have to go online to make reservations so I went online. I made the reservations online when I went back and to the hotel. I was told that I couldn’t check in until after 11 AM so I was not able to check in I did not stay but my card was still charge for the amount when I didn’t stay when I went to get a refund they told me I couldn’t get a refund I had to go back online. it’s a booking.com to get my refund so no I was very unsatisfied.

Stayed in May 2024

The room had a weird/bad smell to it. We asked if something could be done and they wouldn't do anything. They told us to check out, get a refund and go somewhere else (which wasn't really an option at that point). The bathroom was dingy. We only got 2 sets of towels, no wash cloths.

The bed was comfortable

Stayed in May 2024

Building looks beat up. Pool did not have filter running

Location. Price

Stayed in May 2024

My reservation was for two people hence the two beds but there was only towels for one person, the ac unit made such loud noises it kept me up most of the night. The hallway and entrance had a really weird smell. I paid 58.00 for a room in albany at comfort in with king bed and it was way cleaner, more towels and no smell. So not happy about the cost and I checked out at 6am, and checked in around 8:15 pm. Couldn't wait to leave the bed was terrible not comfortable at all, tv remote did not let me turn volume down had to use button on thw tv. Would not stay there again.

The location was great.

Stayed in May 2024

There was a cockroach on my daughter’s bed as soon as we walked in. Her comforter had a huge stain on it. Their TV did not work - we needed to get someone to come fix it. The floors in the bathrooms were dirty. One of the other beds didn’t have a comforter.

The beds were comfortable and the pool was nice.

Stayed in May 2024

Had him on the bed head 🤮 I was too tired to report it

Stayed in May 2024

The place was not clean, the staff was not nice, rooms were not welcoming

Did not make it to breakfast , left within 30mins.

Stayed in April 2024

I called in the van to ask about the pool. They said the pool was open when I get there. The pool is up for maintenance. My room wasn’t ready. There was no one there. There was understaffed so he wasn’t able to clean the room so I called Booking.com and canceled.

Stayed in May 2024

This hotel has bed bugs. And when you try to reach the manager, you can’t. They also won’t return your phone calls. When I asked the front desk person what can be done, she says the manager won’t do anything because I didn’t show anyone at the front desk my bites. Bed bug bites show up a day or two later. I called guest relations and they can only offer points to stay at another comfort inn. You think I want to stay at another one of your hotels??!! Absolutely not.The pictures are brighter than the actual rooms. The rooms are dated and have brown everywhere. Which makes it hard to see any infestations with the naked eye. I DO NOT RECOMMEND anyone staying at this hotel. PS. The pool is closed for maintenance. Since forever

Stayed in May 2024

Pool was closed. The facility is not well maintained. I checked in around 5:30pm and the rooms were still being cleaned. There was a delay in receiving a room.

The location.

Stayed in May 2024

The bathroom door wouldn’t even close all the way. The pool was closed for unknown reasons. When we asked for an extra towel to shower they said they didn’t have any towels until after we checked out. The front desk attendant was unpleasant

The breakfast that came with our stay

Stayed in May 2024

Dirty

Nothing

Stayed in May 2024

Everything old

Location

Stayed in May 2024

Staff very friendly and helpful. Rooms comfortable, clean and quiet.

Stayed in April 2024

Pool was close… food was the same every morning, work out room was small not a lot of option

Stayed in April 2024

Location was convenient for what we needed to do, but the area was sketchy and the hotel was awful. It smelled awful, the rooms were very dirty, there were insects and animals in the bathroom. We even worried about living our car parked outside. Not a good place

Stayed in April 2024