Large, spacious, and comfortable room. Loved the gas fireplace and bay windows. Tons of space, felt like staying in a Victorian-era character home. The windows were triple pane, so despite being on 2nd floor facing main road, it was quiet. I did not hear any traffic or screaming. This appears to be on the edge of the tenderloin. We were surprised not to see much social unrest / failure. Pretty safe and perfect location being downtown. A walk skip and a jump to the JW Marriot, Apple Store, and all the trams. Ooh, loved the wine and cheese hours.

Stayed in April 2024

Bathroom facilities were a bit outdated.

Super friendly staff and a very cozy hotel! The wine and cheese in the afternoon is a nice touch, the fireplaces create an amazing atmosphere :) Also the coffee and tea throughout the day is great.

Stayed in April 2024

Didn't like the few stairs at the front door!

It is a great little hotel. Loved the ancient lift and colourful wallpapers. It's stepping back in time but with comfort. Happy hour of wine n nibbles at 5 was an added bonus. Close to union square and hop on hop of bus (which is excellent). You won't be disappointed AND an adequate breaky in the lounge in the morning was basic but good.

Stayed in April 2024

Our room was above a pizza palor and the noise from below carried into our room. Normally this would not have mattered, but I was trying to go to bed early due to the fact that I was running a 15K the next morning.

Wine reception daily from 5pm - 6:30pm. Microwave, fridge and fireplace in rooms. Separate vanity area to get dressed and ready for the day. Walking distance to local eatery and bodegas. Only hotel guests and staff can enter the hotel. Valet service offered was amazing. Cody, the front desk concierge, was warm, charming and welcoming. Francisco, our wait staff during the wine recpetion, was personable, witty and entertaining. A wonderful gem of a hotel!!

Stayed in May 2024

Nothing

Nice cosy and very friendly and acommodating

Stayed in May 2024

Our room just had windows right onto the courtyard and other windows, so there's not a view or much privacy, and it's better just to keep curtains/blinds over the windows.

The wine/cheese hour and breakfast are both generous, and the breakfast offers a good deal of variety and delicious, fresh pastries. The room is spacious and incredibly comfortable, and having a deep bathtub as well as a shower is unusual for anything at this price point. The fireplace was also a luxury that we fully enjoyed while there.

Stayed in May 2024

very good taste in general. very clean and comfortable room.

Stayed in May 2024

European vibes. comes with a fireplace. They serve wine and cheese in the late afternoons which we actually looked forward to on some days.

Stayed in May 2024

The price for parking car was expensive after you pay such a high price for the room

Breakfast was lovely

Stayed in May 2024

I understood the rooms might be a bit old (hotel is over 100yrs old), however value for money took precedence.

The hotel is situated in an excellent position and very good value for money. Our room was huge and had everything we needed. I chose it for room size and value for money. I had both. Modern hotels have tiny rooms and not necessarily value for money. Breakfast was excellent as was the glass of wine and cheese in the afternoon. Staff were the best and catered for my coeliac needs. Met lots of really nice people from all over the world. Highly recommend.

Stayed in May 2024

Nothing!

It was the perfect spot. Cool atmosphere. Friendly staff. Breakfast was perfect. The front desk gave us a bottle of champagne because we were on our honey moon.

Stayed in April 2024

Lovely hotel with a personal touch due to an very friendly personnel & team. I felt very well looked after!

Stayed in May 2024

Not enough light in the room in the evening. It looks romantic with fireplace, but would appreciate more lamps.

The interior is truly unique, especially the old elevator and the place to sit and relax downstairs, with tea/coffee any time. All personnel were nice and accommodating. Breakfast was good, the room was clean and mattress was comfortable too. The hotel also provided pack-and-play for our toddler daughter for extra fee. We definitely enjoyed and will be coming back!

Stayed in April 2024

there was nothing wrong with the hotel ,really comfortable

it was a very cosy atmosphere

Stayed in May 2024

We were fortunate - our room was a very good size. The breakfast was always good quality, varied and fresh. The staff were all approachable, friendly and helpful. The complimentary 'happy hour' in the evening was most welcome!

Stayed in May 2024

Funky, clean and friendly hotel in a fantastic location.

Stayed in May 2024

Location up a steep hill

Pleasant and comfortable

Stayed in April 2024

Superb location. Well laid out spacious room with a nice fireplace. Excellent sitting area for hi-tea and breakfast. Very hospitable and friendly staff.

Stayed in April 2024

The breakfast was great! The bed was so comfy and the decor was adorable

Stayed in April 2024

Nothing at all.

Everything.! This is the coolest boutique hotel ever. The bed was super comfortable, the staff very friendly, breakfast is simple and tasty, good safe location. Will stay here everytime we visit San Fran from now on.

Stayed in April 2024

Carpeting - a little bit shabby

Loved the room decor! Pulled the chairs up to the fireplace on a rainy afternoon and it was very cozy! Bed was high and comfortable - I like it. Fabulous location for proximity to shopping. Excellent restaurant recommendations by the staff.

Stayed in February 2024

Wasn't a big fan of the bed, mattress didn't quite have enough support.

Quite a lovely cozy British style inn. A gem find in the heart of San Francisco. The staff is very friendly, and the inn has a large common area that is quite comfortable to work/relax in, complete with couches and fireplaces, and there is a happy hour with wine and cheese. Free coffee and a variety of tea is available all day. The room itself has decent noise insulation.

Stayed in April 2024

Everything was great

Staff

Stayed in March 2024

It's quite an old building so the single pane glass windows let in noise at night time but this can't be helped for such an old beautiful building

The situation was perfect we was able to walk everywhere we wanted to go. All staff very friendly and accommodating. Bonus of the wine and cheese evenings which we thoroughly enjoyed. Rooms were huge each had its own character, very well thought out. Great buffet breakfast.

Stayed in March 2024