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  5. Reviews of Holiday Inn Express Northwest Maize, an IHG Hotel

Reviews of Holiday Inn Express Northwest Maize, an IHG Hotel 2 stars

10750 Hampton Lakes, Maize, KS 67101, United States

#1 of 1 hotels in Maize

Guests' Choice

Review score

Based on 193 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.5

  • Location

    9.0

  • Facilities

    8.3

  • Staff

    8.7

  • Value for money

    8.1

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Showing 1 – 25

  • Reviewed: 7 May 2024

    7.0
    It was ok for a quick trip but not clean as what we paid for.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    The curtains didn't close all the way so we had to clip them together. The air-conditioning didn't seem to be consistent in keeping the room cool. And was surprised at the shape the bathroom was in compared to the rest of the hotel. There was patched paint and marks on the wall, stains and fingerprints around the shower area.

    Overall cleanliness was ok. Breakfast was good. Staff was friendly at check in.

    Stayed in May 2024

  • Reviewed: 7 April 2024

    7.0
    Comfortable and fun
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    When we arrived well after 3 our room was not ready. And then our door wouldn’t lock. We were moved to a different room so that wasn’t terrible. Hot tub was not working

    Breakfast and the front desk staff very nice and accommodating

    Stayed in March 2024

  • Reviewed: 22 December 2023

    7.0
    We had a bed to sleep in.
    • Couple
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Our room has been smoked in. I saw signs around the facility that said 100% smoke free, but that wasn’t true. When I asked for another room, I was told that was the last room with a king size bed. They sprayed something in the room, and it was better when we returned.

    It was easy in and out of. Honestly, the only thing we used was the bed to sleep.

    Stayed in December 2023

  • Reviewed: 23 October 2023

    8.0
    Very good
    • Couple
    • Room Selected at Check-In
    • Stayed 3 nights
    • Submitted via mobile

    Next time we stay, we will request a room on the first floor or one closer to the elevator. Both of us are 80.

    Stayed in September 2023

  • Reviewed: 16 October 2023

    8.0
    We enjoyed the quiet location
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Some wear in the room

    Very quiet, large suites, great breakfast

    Stayed in October 2023

  • Reviewed: 19 August 2023

    8.0
    Family Reunion
    • Leisure trip
    • Family with young children
    • Room Selected at Check-In
    • Stayed 2 nights
    • Submitted via mobile

    Loved the shower

    Stayed in July 2023

  • Reviewed: 17 August 2023

    9.0
    Very comfy and great staff
    • Business trip
    • Solo traveller
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The room was great! However just a tad dirty for the price. I’m guessing they missed a few spots in the bathroom.

    The staff was exceptional and the breakfast was fresh.

    Stayed in August 2023

  • Reviewed: 9 August 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    We had to go get our key card to work way too many times. Staff could have been friendlier

    Stayed in August 2023

  • Reviewed: 5 August 2023

    8.0
    Other than what I witnessed it was fine
    • Solo traveller
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The breakfast staff was not friendly. She basically took food away from two ladies and their 3kids. It was still out then went to get a muffin and she grabbed to trays and said it’s closed. I was shocked by her behavior They are paying guests and the food was still out. Goodness

    Convenient to where I was going. I felt safe The GM was very helpful. I was there under extreme family concerns.

    Stayed in August 2023

  • Reviewed: 26 July 2023

    8.0
    Good place to stay.
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Parking was a little limited and a real fall hazard in shower. They need anti slip strips or mat to counter extremely slippery tub. Bed also felt very "used". Sure they were not new beds in our room. My bed had a big hole on left side but I slept great on right side.

    Loved the place. It was a little far out but great value. It was clean and quiet. It is rather new so everything looks good. Easy access on edge of town. Peaceful and pretty place.

    Stayed in July 2023

  • Reviewed: 21 July 2023

    8.0
    Very good
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast was cold the 1st day But better the next day. My husband said the gravy wasn’t very hot

    Close to the location of the Funeral Value was good

    Stayed in July 2023

  • Reviewed: 6 July 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Suite - Mobility Access/Hearing Accessible
    • Stayed 3 nights
    • Submitted via mobile

    The facility is not all handicapped accessible. The only actual ramp down for wheelchairs is the front door to the parking lot. I rented a roll in accessible shower. Paid extra for that room and everything. With complete wheelchair access. What I got was a bathtub with a handicap bench that threw me forward if I moved. I have two broke feet. Told the lady working the desk, had documentation to prove so. Still nothing.

    The way the hotel was situated. The size of the room was nice.

    Stayed in July 2023

  • Reviewed: 27 June 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Room Selected at Check-In
    • Stayed 1 night
    • Submitted via mobile

    The service was great

    Stayed in June 2023

  • Reviewed: 24 May 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Room Selected at Check-In
    • Stayed 2 nights
    • Submitted via mobile

    The computer was down when we checked in so it took a little longer. Had to fill out a paper with information but were reassured the information would be shredded after the computer system was back up.

    The hotel was close to our family event, the breakfast was great. The rooms were nicely decorated and updated.

    Stayed in May 2023

  • Reviewed: 25 March 2023

    7.0
    Just okay, and oh, the carpet was nightmarish, really the best they can do? Oh my!
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Bed was okay at most…bedding cumbersome…bathroom door screeched when moved…breakfast mediocre, but clean area and appearance…view out window was the satellite dish…heat/ac vibrated terribly. Sorry, but we were very disappointed…don’t like to complain, but just being honest.

    Seemed clean

    Stayed in March 2023

  • Reviewed: 27 January 2023

    7.0
    Nice staff and quiet property
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds
    • Stayed 2 nights

    The bathroom shower handle was loose and difficult to get to turn off. A bit pricey for the area.

    The front desk and kitchen staff were very kind and helpful. The room was a good size and quiet. One of the beds had a big dip in it where so many people had slept in it, but the other bed very comfortable. Hot breakfast was nice plus.

    Stayed in January 2023

  • Reviewed: 16 January 2023

    8.0
    Our overall study was wonderful. The rooms definitely need cleaned better. The breakfast staff is a little difficult to
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    It was not very clean and our first room the tv did not work

    It was quite and had a great breakfast

    Stayed in January 2023

  • Reviewed: 4 September 2022

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Room Selected at Check-In
    • Stayed 3 nights
    • Submitted via mobile

    Mattresses were sunken in the middle. Very uncomfortable for side sleepers.

    Staff was welcoming. Facilities were clean and safe.

    Stayed in August 2022

  • Reviewed: 15 July 2022

    8.0
    It was nice
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Nothing it was good

    We wanted to stay in Maize did not want to go to Wichita

    Stayed in July 2022

  • Reviewed: 12 July 2022

    7.0
    It was OK
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    My only complaint is the bathrooms are not kid friendly. It is a beautiful place and clean which is a major plus but everything is built tall and my grandkids could not even brush their teeth without me holding them up and they are 4 and 5. Also they did not have coffee for the guests, yes they had a Keurig in the room but only decaffeinated coffee pods.

    The place is nice and in a great location for what we were in town for. It is clean and everyone very friendly.

    Stayed in July 2022

  • Reviewed: 11 July 2022

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Great location for our needs; close to many restaurants and stores. Breakfast buffet was very good.

    Stayed in July 2022

  • Reviewed: 5 July 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Ants in room & no coffee

    Location

    Stayed in July 2022

  • Reviewed: 30 June 2022

    7.0
    Quiet and econommical - but there are some facility items to adjust.
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    No working coffepot in the morning in the breakfast area. Get a new one - FAST! temperature setting on the thermostat in the room was weird -- would jump as much as 10 degrees when you pushed the up/down buttons, then seemed to settle on whatever it wanted. Had to adjust several times. Wife is in a wheelchair and noticed the sidewalk near the parking area is broken up/heaved which made rolling over that area rather difficult. That's an issue if you are handicapped.

    Facility was clean and easily accessible. Our room on the first floor was reasonably quiet. Staff was helpful with a TV issue.

    Stayed in June 2022

  • Reviewed: 21 June 2022

    9.0
    Superb
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    everything was good

    clean property

    Stayed in June 2022

Showing 1 – 25

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