3350 N Chestnut Street, Colorado Springs, 80907, United States
#89 of 95 hotels in Colorado Springs
Guests' ChoiceBased on 98 hotel reviews
4.6Cleanliness
5.7
Comfort
5.9
Location
6.6
Facilities
5.5
Staff
5.8
Value for money
5.7
Free WiFi
3.5
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End of dialog contentReviewed: 18 April 2024
Talmich
United StatesAs soon as we walked in the lady that checked us in was EXTRA rude. Not a smile, not a Hi, asked for a rest room as we just left our softball tournament and she said they didn't have one. Dogs on every floor that you could hear bark all night and the whole hotel smelt like cigarettes.
Stayed in April 2024
Reviewed: 10 April 2024
Shad
United StatesAfter checking in the night before the next morning they informed me that to continue my stay I would have to pay an extra $160 because I hadn't been charged a pet deposit the night before.
It was affordable. The beds were comfortable.
Stayed in March 2024
Reviewed: 14 August 2023
Edward
United StatesThe room wasn't very clean and I found hair in the bathroom and bathtub and floors weren't swept and cleaned. A strange odor in the room. The bed was very uncomfortable to sleep in and I woke up with leg and back pain. It was very uncomfortable and unpleasant
Friendly staff and very attentive and accessible for my needs.
Stayed in August 2023
Reviewed: 22 April 2023
Tyng
SingaporeHotel was fairly old.
Location was decent.
Stayed in April 2023
Reviewed: 2 December 2022
Christine
United StatesPaying $85 to be locked out of my room!!!
Privacy
Stayed in December 2022
Reviewed: 9 October 2022
Dora
United StatesI didn’t like that in order to check in we had to wake the clerk. at midnight. I think if you’re going to have people be able to check in late you should have personnel that is bright eyed and bushy tailed when they’re working the front desk. regardless of the hour. if that’s what you allow. (late check in) also hates that there were no coffee pots in the room. or an iron. I tried calling front desk and they didn’t open till 10!! so I’m sorry but in my opinion there is no customer service at this hotel.
the property was clean, linen was clean.. bed was very comfortable.
Stayed in October 2022
Reviewed: 3 August 2022
Brooke
United StatesOur room smelled of cigarettes so bad it made me sick, our toilet was also clogged we told the front and no one plunged it.
The people running the front when we checked in was great
Stayed in July 2022
Reviewed: 30 July 2022
Tyneshia
United StatesIt rained in my room, I was expecting a discount.
The location was great....
Stayed in July 2022
Reviewed: 7 May 2022
Todd
United StatesInsects in the bathroom.
Stayed in May 2022
Reviewed: 3 August 2021
Tulaz
United StatesCleanliness and Maintenance were not ok
Location is good
Stayed in June 2021
Reviewed: 29 July 2021
Rosa
United StatesCheck in was at 3 but when I showed up at 530 my room wasnt available I had to wait another 45 mins in the Parking lot
Stayed in July 2021
Reviewed: 25 June 2021
Leeann
United StatesCheck in staff was rude. Non-smoking room smelled like smoke. Not enough towels in the room for the 4 of us. When asked for more towels & wash cloths, staff said there were none available. I had 2 go to Walmart & purchase some
Stayed in June 2021
Reviewed: 31 May 2024
Barbara
United StatesClients were noisy.
Price
Stayed in May 2024
Reviewed: 13 May 2024
Amber
United StatesThe room was dirty and did not have anything stocked in it. One towel for two people, nothing else was in the room. The front office closed and there was not a way to get the stuff we needed. Very disappointed
Convenient location
Stayed in May 2024
Reviewed: 19 April 2024
Hernandez
United StatesNothing dirty rooms and specialty customers services and when a person asked for anon smoke room that mean it don't smell like smoke or cigarettes burns in your room and keep pet on a different level so other people can at least sleep
Noting I wouldn't stay there again bad customer service for being a non smoking room and not having pets we had dog hair under the bed and on the blanket and dogs barking all night no rest at all will not recommend no one stay there again.
Stayed in April 2024
Reviewed: 15 April 2024
Derek
United StatesHorrible experience, traveled with one year old daughter and we were woken up at midnight and 130am by barking dogs on our floor . We found bugs on our bed (ants) . Also we were in a non smoking room and our room smellled like cigarettes . We tried taking to front staff they find nothing also calls after check out to talk to someone else , and we were hung up on .
The location was good as it was close to the ball fields we were playing at on Sunday
Stayed in April 2024
Reviewed: 8 April 2024
Jarrod
United StatesElevator was slow
Every one is friendly
Stayed in April 2024
Reviewed: 24 February 2024
Bianca
United StatesThe roaches I had to share my kitchen. With when I told the manager I got kicked out V
Nothing
Stayed in February 2024
Reviewed: 16 July 2023
Dolores
United StatesAc not work Room was not clean went to front desk let someone know about situation an I was given a broom dust pan and mop told to do it myself because they were short staffed. Hum ok but every time I needed clean towels I would have to go get my own at front desk no one was available because they were always outside smoking very bad experience with this place
Location
Stayed in July 2023
Reviewed: 6 July 2023
Roberto
United StatesNot clean. Had to wait for someone on the front to check in
Room was not redy. And i was not clean at all. The tub was very bad full of hair and bugers from prebius costumer
Stayed in July 2023
Reviewed: 3 May 2023
Baker
United StatesNo communication computers are down rude
I just got out of the hospital from having a wreck I go to the first extended stay and they said the computer was down so they sent me out on tech center drive where they told me they're not even affiliated and so I end up going to the comfort inn and paying twice the money and never got to stay
Stayed in March 2023
Reviewed: 7 April 2023
Jamie
United StatesHow we had to leave the next day. (Our choice)
Staff made it feel like it was our second home. Great customer service.
Stayed in April 2023
Reviewed: 4 January 2023
Zria
United StatesSome of the staff was really rude and had horrible attitude and some were super nice so I guess it balanced out. one of the doors in the back of the facility that should have been locked was not locked and I felt that was a safety hazard. Though they had security on site that doesn’t make me feel safe knowing that anyone could’ve just walked in. the bed was also pretty uncomfortable for two people to sleep in.
The room was clean and the other guests were nice. there was a lot of space in the room and the fact that we could cook made it amazing. it was nice and affordable and made our stay awesome.
Stayed in January 2023
Reviewed: 30 August 2022
Brenda
United StatesNothing
Everything
Stayed in August 2022
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