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Reviews of WoodSpring Suites Holland - Grand Rapids 2 stars

2630 Van Ommen Drive, Holland, MI 49424, United States

#23 of 24 hotels in Holland

Guests' Choice

Review score

Based on 93 hotel reviews

5.5

Score breakdown

  • Cleanliness

    6.1

  • Comfort

    6.2

  • Location

    7.5

  • Facilities

    6.1

  • Staff

    7.2

  • Value for money

    6.2

  • Free WiFi

    6.7

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Showing 1 – 25

  • Reviewed: 20 May 2024

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The beds are horribly uncomfortable. You can hear people coming and going from their rooms all night long. The some of the sheets on our bed were dirty so we removed them. You only get to use their WiFi for 3 days free and then you have to pay for it but it only connected to one device.

    The location of the property is convenient. The size of the rooms are decent. I like that there is a small kitchen in the rooms.

    Stayed in May 2024

  • Reviewed: 9 May 2024

    4.0
    For the price and only one night, it was workable. Not a place to bring the kids.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The accommodations are not very nice — although they are well-priced. If choosing to stay here, bring your own coffee maker, hair dryer, drink ware, and toiletries, because nothing at all is provided in the cost of the room. Also, expect a low-end experience in terms of furniture and the general state of repair. Peeling laminate, rotting caulk, bathtubs in need of reglazing, and so on.

    The staff at this property were amazing — friendly, helpful, and welcoming. The location is also prime, with virtually anything you need within a quick walk or drive.

    Stayed in May 2024

  • Reviewed: 6 May 2024

    4.0
    Extremely upset for the price.
    • Leisure trip
    • Solo traveller
    • Standard Double Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Mainly listed above.

    I over paid wayyyyy too much to not have simple amenities. Not bar soap, shampoo or conditioner. Not even a blow dryer for the room. $500 for two night is beyond ridiculous.

    Stayed in May 2024

  • Reviewed: 23 April 2024

    6.0
    Pleasant
    • Business trip
    • Solo traveller
    • Standard Double Room - Non-Smoking
    • Stayed 7 nights
    • Submitted via mobile

    For a non-smoking hotel I smelled cigarette smoke and weed daily.

    Breakfast? What breakfast?

    Stayed in April 2024

  • Reviewed: 14 July 2023

    4.0
    fair
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night

    shower head was not working . toilet has leaking water all the time. The noise if the water was all the time.

    breakfast was not included. location is good however it little noisy. Next to a busy street.

    Stayed in July 2023

  • Reviewed: 27 June 2023

    5.0
    Will not ever stay there again. Paid too much for too little.
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 10 nights
    • Submitted via mobile

    No coffee on premises. No coffee pot, iron or hair dryer in room. No safe in room. Carpet was dirty. Bed was uncomfortable. Staff was usually unavailable.

    The location was good for visiting family in the area.

    Stayed in June 2023

  • Reviewed: 30 May 2023

    7.0
    Nice Property.
    • Leisure trip
    • Couple
    • Standard Double Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The beds are extremely uncomfortable. There was barely any hot water to shower with.

    The location of this hotel is great. Plenty of restaurants and shopping.

    Stayed in May 2023

  • Reviewed: 1 May 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Double Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    The location

    Stayed in May 2023

  • Reviewed: 1 May 2023

    7.0
    Need some improvements
    • Business trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Staff didn’t double check the room before they let guest occupy it. The room was missing a toilet paper holder there’s one unopened toilet paper roll. Cleaning staff were too early to wake us up at 9am and kept on coming back very disappointed.

    close to everything

    Stayed in May 2023

  • Reviewed: 24 April 2023

    4.0
    ehh
    • Couple
    • Standard Double Room - Non-Smoking
    • Stayed 14 nights
    • Submitted via mobile

    floor in the corner of the room was caved in . door to the room had a gap in between the door and the frame looked like it was kicked in room 208 .

    Stayed in April 2023

  • Reviewed: 23 April 2023

    4.0
    Disappointing
    • Leisure trip
    • People with friends
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    LOUD!!!

    nothing

    Stayed in April 2023

  • Reviewed: 18 February 2023

    5.0
    Poor costumer service
    • Leisure trip
    • Solo traveller
    • Standard Double Room - Non-Smoking
    • Stayed 18 nights
    • Submitted via mobile

    the lack of staff when needed. the fact they refused to reimburse when I cut the trip short and ask to contact Booking but later stayed in an ambiguous way “ will be with reimbursement “

    it was a simple stay

    Stayed in February 2023

  • Reviewed: 2 January 2023

    6.0
    $32 more expensive than what booking said it would be. will be in contact to understand why soon
    • Leisure trip
    • Couple
    • Standard Double Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    pets in other rooms were noisy and kept us awake

    close to where I was for the night

    Stayed in January 2023

  • Reviewed: 10 October 2022

    4.0
    Weird
    • Leisure trip
    • Family with young children
    • Standard Double Room with Roll-In Shower - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    They have a bug problem here. Crazy people in the parking lot guy standing in the back with no pants on.

    Bed was comfy

    Stayed in October 2022

  • Reviewed: 7 September 2022

    7.0
    relaxing
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 7 nights

    no dish soap ,or pots or pans

    on site laundry

    Stayed in September 2022

  • Reviewed: 11 August 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Standard Double Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    A lot of people live there, no ice machine, certain times very loud

    Stayed in July 2022

  • Reviewed: 3 August 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 7 nights

    Noisy

    Price

    Stayed in August 2022

  • Reviewed: 21 June 2022

    7.0
    Good price, nice people.
    • Leisure trip
    • Solo traveller
    • Standard Double Room with Tub - Disability Access/Non-Smoking
    • Stayed 7 nights
    • Submitted via mobile

    Location wise it's not a bad distance from shops... If you are driving other wise Uber, a taxi or a friend who is willing to drive are your only options if you yourself don't drive. Not that everything isn't Walking distance, just that the area itself isn't designed for driving. Amenities wise I was surprised to find no hand soap, shampoo or body wash in the room. Admittedly I never enquired with the staff about this one but honestly I just assumed they were not available as for the most part it is a live in hotel. Finally the hotel allow pets, which I have no issue with other than to say the walls are thin and pets can be loud so expect noise haha This all said none of this had a huge negative impact on my stay.

    Even at late hours check in was easy. The staff were extremely friendly and always happy to help at any time of day. The room was nice and spacious and had plenty utilities which is great for a longer stay.

    Stayed in June 2022

  • Reviewed: 23 April 2022

    7.0
    Enuf
    • Leisure trip
    • Solo traveller
    • Standard Double Room with Roll-In Shower - Disability Access/Non-Smoking
    • Stayed 8 nights
    • Submitted via mobile

    Very close to highways. Windows appeared to be open.

    Nice size room and bed..TV and wifi good.

    Stayed in April 2022

  • Reviewed: 16 October 2021

    5.0
    It was okay
    • Leisure trip
    • Family with young children
    • Standard Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    There was a piece of hair in the bathroom on the tub that didn't belong to me.

    Friendly employees

    Stayed in September 2021

  • Reviewed: 15 August 2021

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Room was dirty, no shampoo or conditioner in the room, only one washcloth in our room, staff not always available.

    Stayed in August 2021

  • Reviewed: 12 February 2024

    1.0
    Do not recommend because staff is very unprofessional and has very rude attitude when it comes to fixing problems that a
    • Family with young children
    • Standard Double Room - Non-Smoking
    • Stayed 7 nights
    • Submitted via mobile

    The staff were very unprofessional and very rude the toilet didn’t flush right and they over charged my card by 100 dollars and then acted like they didn’t want to help me fix the problem so I call the corporate and they also couldn’t help me fix the issue with the 100 dollar extra that was taken out because it’s a privately owed hotel the staff that was on duty that day were rude and even lied to there management so that management started to be very unconcerned with the money that was taken from me I wouldn’t recommend this place at all this is my first time to Michigan moving from Texas and it was a terrible experience for me my wife and my 2 year old daughter

    I liked that the property was in a pine location not far from stairs at all

    Stayed in February 2024

  • Reviewed: 8 February 2024

    1.0
    Very poor
    • Family with young children
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    How you guys stole from me

    Stayed in February 2024

  • Reviewed: 16 October 2023

    1.0
    This place is not what it appears on the internet
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Cleanliness, comfort, noise

    Zero

    Stayed in October 2023

Showing 1 – 25

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