2420 George Washington Memorial Highway, Newport News, 23693, United States
#12 of 41 hotels in Newport News
Guests' ChoiceBased on 61 hotel reviews
7.7Cleanliness
8.6
Comfort
8.4
Location
8.6
Facilities
8.5
Staff
8.4
Value for money
8.5
Free WiFi
7.5
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Showing 1 – 25
Reviewed: 28 May 2024
William
United StatesWe dont like that the floor is so dirty. It looks clean but if ypu have no shoes ypu cannot walk barefoot and even with socks. My daughters socks are looking so dirty every time. She needs to change her socks a lot of times in a day. The room can upgrade to have a table that 4 people can set to eat. And should have a sofa for a family to seat. As we stayed for 4 nights it would be nice to enjoy setting in a comfortable sofa. And also people upstairs are so noicy foot 😆. But we understood for having kids. But staffs should aware the people with kids avoid too much jumping or running for people down floors. If we will be back next time we would like to be in the 3rd floor. 😊
We like the location and staffs. The room is nice , i like that i can cook in the kitchen and have big enough refrigerator. And it is nearby to everything! Nearby to the places that we want to visits. And staffs are nice.
Stayed in May 2024
Reviewed: 27 May 2024
Charlene
United StatesThe pillows was half size and the bed was semi sturdy. The workout room didn’t have individual weights nor a bench. The money and value it was equal.
New establishment.
Stayed in May 2024
Reviewed: 15 May 2024
Vicki
United StatesThe accommodations, though clean and comfortable, were very bare-bones...not even a coffee maker and blow dryer in the room. Most suites motels have dishes and utensils. We did not need those but did need an ironing board, which I had to ask for and carry up myself.
If breakfast was provided we were not made aware of it and we saw no evidence of it.
Stayed in May 2024
Reviewed: 6 May 2024
Kenneth
United StatesSome of our linens were not clean. One of the blankets on the bed and a towel was not clean. staff provide new linens upon request.
Nice facility overall. Room was clean.Very nice and friendly staff.
Stayed in May 2024
Reviewed: 24 April 2024
James
United StatesSecurity and cleanliness
Stayed in April 2024
Reviewed: 22 April 2024
Camellia
United StatesThat the full kitchen rooms didn’t offer any appliances. Nor did the room have an iron, you have to go to the front desk to request one but only was it available if others wasn’t using it.
Breakfast was not available during my stay
Stayed in April 2024
Reviewed: 20 April 2024
Damian
United StatesUpon arrival after hours they have like a roll up style gate at the front desk so it would make someone feel unsafe in this location but I must say I was not worried about the location at all. There’s no breakfast and just a simple coffee machine if that’s what you want to call it. I booked through booking.com at one total price but was charged $28 more when I checked in. The morning manager did tell me she would look into and get it straight and refund me back the $28. Keep in mind that this facility is more of an extended stay hotel so it came with a full fridge and a two eye mini stove top. The bed sits on a kinda ok metal frame that makes some noise if you move around too much and the mattress is kinda thin. The walls are thin also. Our first night was great and I didn’t notice it till the second night. The couple next door was snoring so hard that I could hear it with the tv on. If you’re going for a night or two then yeah it will definitely work. The hotel also sits right behind the CVS so you might pass it by your first time. If you want to get something to eat there’s a few restaurants about a mile or so on Jefferson Road.
The property was very clean
Stayed in April 2024
Reviewed: 17 April 2024
Vacayof4
United StatesHave no hair blow-dryer, soap and shampoo.
Very very clean and comfortable beds.
Stayed in April 2024
Reviewed: 28 March 2024
Scott
United StatesAmenities were not that good. No bag for dirty clothes, no coffee, nothing in the bathroom (hardly any towels, no tissues) no DO NOT DISTURB sign for the door. You can’t come up to the room because of the rule you need to have a card for the room. (My girlfriend who came late didn’t like this at all) Just little things nothing that I would say would keep me away.
The property was NEW! It was clean and a nice room!
Stayed in March 2024
Reviewed: 17 March 2024
Robert
United StatesThe bed was hard an it moves a lot need different beds
It was clean smell nice an quiet
Stayed in March 2024
Reviewed: 30 May 2024
John
New ZealandNoisy at night. No cash accepted. No cups or plates in kitchenette.
A brand new facility but an odd one. You get a room with fridge, microwave, sink and cooktop but absolutely no cups, pots, pans, plates or utensils. When I asked we got told you buy them. Place is noisy at night, people slamming doors at all hours of the night so constantly get woken up. Being a cheaper place obviously the lower rent people stay there too. They do not take cash and security deposit is held for up to 5 days after leaving.
Stayed in May 2024
Reviewed: 30 May 2024
Mellenie
United StatesWas double billed the $50 damage deposit. Made front desk manager aware and showed proof that I had been billed the nightly rate+$50 as one hold and another hold for $50 appeared. Was told that since I booked with booking.com that the 3rd party way holding the extra $50 but that was incorrect as I called booking com and they called the front desk manager and confirmed it was not there surcharge and both holds appear under WoodSpring Suites. I was then told by the front desk that if I want the hold removed they can cancel my entire reservation and I could stay somewhere else. I then called WoodSpring customer service and made them aware of the problem and they called their front desk manager and the manager lied and said I was causing a scene in their lobby. At that point I left the lobby and went to my room and called woodspring customer service back to make them aware of the lies told and how I was told I could stay elsewhere. Cm svc advised to wait 3-5 days for hold to drop and it still pending as of today, day 3. Horrible customer care!!
Nice facility and area
Stayed in May 2024
Reviewed: 29 May 2024
Melanie
United StatesNothing
The beds were comfortable and the place was very clean.
Stayed in May 2024
Reviewed: 29 May 2024
Peter
United StatesWe booked a room , complete with confirmation number and cc# . Hotel listed 12 rooms still available. Arrived around midnight the front door was locked. A sign instructed me to dislike 500. The woman who answered in a ridiculously rude tone said we are all hooked up. When I had a reservation she replied "I don't care we're booked up and then said thank and hung up. I called back and told her I haveca confirmation and entered my credit card number, again she replied I don't care we're booked.
Nothing
Stayed in May 2024
Reviewed: 28 May 2024
Henry
United StatesNothing
Everything
Stayed in May 2024
Reviewed: 27 May 2024
Bishop
United StatesIt was very noisy all night long
The staff were great
Stayed in May 2024
Reviewed: 23 May 2024
Fitzgerald
United StatesTht I checked in at 3 nd they moved me at 9p.m. after I told them at 4 that the room I was in had no hot water
The location nd the cleaniness
Stayed in May 2024
Reviewed: 18 May 2024
Steve
United StatesCurtains for the windows would be nice. Parking lot was very well lit, but the light was way to bright with no curtains.
Stayed in May 2024
Reviewed: 13 May 2024
Icis
United StatesNone
It was super clean
Stayed in May 2024
Reviewed: 6 May 2024
Askew
United StatesBathroom lights were on a timer so they kept turning off, beds were hard.
Brand new and clean! Nice location!
Stayed in April 2024
Reviewed: 4 May 2024
Jay
United StatesDirty with roaches
Nothing
Stayed in April 2024
Reviewed: 27 April 2024
Berry
United StatesStaff was very helpful and friendly! Very clean
Stayed in April 2024
Reviewed: 22 April 2024
Erin
United StatesGood location, central between Williamsburg and Hampton areas. The place is practically brand new so I have no complaints about the facility whatsoever. The staff I interacted with were pleasant. My room was spacious and the cleanliness exceeded my expectations. Im a travel nurse so the laundry on the premises and kitchenette were great. Walmart is right around the corner. VA Beach is less than 45 minutes away. I could go on and on.
Stayed in April 2024
Reviewed: 22 April 2024
Tracy
United StatesThe beds were super hard and uncomfortable and no iron or ironing board In room
Brand new.
Stayed in April 2024
Showing 1 – 25
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