75-5961 Alii Drive, Kailua-Kona, HI 96740, United States
#4 of 19 hotels in Kailua-Kona
Guests' ChoiceBased on 233 hotel reviews
8.7Cleanliness
9.1
Comfort
9.2
Location
9.1
Facilities
8.9
Staff
9.1
Value for money
8.4
Free WiFi
8.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 23 March 2022
Jon
United Statesgood location. staff was awesome.
Stayed in February 2022
Reviewed: 17 March 2022
Kyle
CanadaNothing, it was perfect!
The location was perfect, close enough to walk to the shops and quiet
Stayed in March 2022
Reviewed: 10 March 2022
Nancy
United StatesBeautiful Hawaiian landscaping. It felt like a village.
Stayed in March 2022
Reviewed: 7 March 2022
Tiziano
Italysuite for 6/8 people, two large bedrooms one with private bathroom, the other with a bathroom shared with those who sleep on the sofa bed. The rooms with king size bed, large kitchen including everything, lounge, TV and large terrace, pool. parking
Stayed in March 2022
Reviewed: 28 February 2022
Caroline
United StatesThe place was outdated and felt a little dirty because of its age. I'm sure it was clean but when the couches are faded and stained then it feels dirty. I also saw parts of paint peeling and wallpaper damaged.
The pool was nice but people did not follow the hours and we heard them from our room after 10pm.
Stayed in February 2022
Reviewed: 26 February 2022
Ashley
United StatesNothing that we didn’t like.
I loved the birds, our view, and all of the cool activities offered. The pool and also the free parking. How accommodating the dishes, soap, sheets and towels, etc.
Stayed in February 2022
Reviewed: 25 February 2022
Lianne
United StatesThe decor is a bit dated and faded.
The location is perfect as you can walk into the town, the pools and hot tubs were really nice, and plenty of room and furniture for sitting around. The room was really big with plenty of space and a really well stocked kitchen - the balcony / patio area was a really nice bonus.
Stayed in February 2022
Reviewed: 19 January 2022
Sonya
United Statesprices.
comfy and got everything you need
Stayed in January 2022
Reviewed: 21 October 2021
Veronica
United StatesPrice
The staff was friendly and helpful
Stayed in October 2021
Reviewed: 11 October 2021
Shawna
United StatesHousekeeping service hours are limited so you had to text/call every time you need your trashed picked up or need new towels.
2 different pool areas both with small pools with hot tubs. Large rooms with big balconies. Peakaboo views of the ocean. Free lei making class and a few other activities offered for a small fee. 30 minute walk to "town" for restaurants and shipping.
Stayed in October 2021
Reviewed: 10 October 2021
Sandy
CanadaPerfect location and configuration for our needs. Staff was fantastic.
Stayed in October 2021
Reviewed: 2 October 2021
Patrick
United StatesGood location , it’s like a 2 bedroom 2 bath home , plus a pull out bed. Nice master bedroom with large tub and shower
Stayed in October 2021
Reviewed: 2 October 2021
Yong
United StatesI saw roach on floor.
This place is suite with large room and high quality.
Stayed in September 2021
Reviewed: 28 September 2021
Christine
United StatesFailed to recognize time share sales point. We were at this location for 1 day and did not feel the timeshare sales would be of a benefit to us. We booked on line through booking.com and paid full price so the timeshare portion should have been avoidable. Ou mistake.
Clean. Friendly staff. Quiet hours
Stayed in September 2021
Reviewed: 30 August 2021
Shega
United Statesmore pool chairs
Great location, easy walk into town for breakfast. Everyone was very helpful. Albert was the best and made sure we had everything we needed.
Stayed in July 2021
Reviewed: 12 August 2021
Bychowski
United Stateswanted a later check out time
We enjoyed the location and the staff and the room
Stayed in August 2021
Reviewed: 8 August 2021
Joyce
United StatesThe first few days were delightful because it seemed not as full. By the end of the week, the pool was much busier and nosier. Maybe even a little precarious with unsupervised teens who looked to be "supervising" younger siblings. It made us uncomfortable to be the adults on site.
It was our first time at a Club Wyndam property. We really enjoyed the convenience of having a kitchen and laundry at our unit. Starting the day with hot breakfast on the lanai while enjoying the sights and sounds of the island was the perfect start to every day!
Stayed in July 2021
Reviewed: 7 August 2021
Frederick
United StatesThey don’t have area where i can print my personal document which i badly needed. The front desk said they only print airlines related documents
The the resort itself and activity where my daughter enjoys
Stayed in July 2021
Reviewed: 1 August 2021
Belinda
United StatesIt was convenient location to Kailua and northern activities.
The staff was very responsive in providing clean towels. When asked for help with the grill, maintenance came immediately.
Stayed in August 2021
Reviewed: 31 July 2021
Kelly
United StatesNothing.
The grounds were gorgeous. The pool and hot tub were great.
Stayed in July 2021
Reviewed: 26 July 2021
Jessica
United StatesI didn't like that I could hear the footsteps of the people in the room above us and they were like stomping their feet maybe if we had a room booked upstairs then that would be ok and I would have some consideration for the people in the room downstairs from me and I wouldn't be stomping my feet or let my children run around late at night or early in the morning either. But I did talk to Guest Service and they did talk to the people upstairs and it was a little quieter after that.
I liked everything about this hotel, the staff, the location was great, the room was great the spa and gym facilities were closed at the moment due to COVID-19 but the pool areas were still opened that was great too!
Stayed in July 2021
Reviewed: 22 July 2021
John
United StatesGood location, great pool. Rocks in jacuzzi was my favorite. Buildings look like Hawaii 👍 Good pool hrs. Washer in unit
Stayed in July 2021
Reviewed: 19 July 2021
Sandra
United StatesI got a little annoyed at some loud guests, but it was mostly little kids, which are impossible to control, really!
The unit was great. Staff was very helpful and the facilities immaculate. I'd stay there again in a heartbeat!
Stayed in July 2021
Reviewed: 18 July 2021
Jennifer
United StatesThe Jacuzzi was too hot
This was our second time staying here and we will definitely be back! The customer service is awesome they really make sure you have everything you need. Wanted to also say Joy is just the sweetest person ever!
Stayed in July 2021
Reviewed: 13 July 2021
Alicia
United StatesNothing...
Loved the location, unit amenities, and A/C. Kids and grandkids enjoyed the pool area. Resort staff were very accommodating and responded quickly to requests.
Stayed in July 2021
Saintes, France
Phitsanulok, Thailand
George Town, Cayman Islands
Wauwatosa, USA
Arambol, India
Accra, Ghana
Blatten bei Naters, Switzerland
Beaulieu-lès-Loches, France
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content