We loved the menu selection offered for room service.

Stayed in March 2024

The room was tired and smelt a bit musty. The shower leaked.

Apart from the lady on reception, who was curt and unengaging, the staff were all exceptionally friendly. (The pool staff and cleaning staff were all great, but the valet guys, who you saw every time you came into and out of the hotel, in particular were superb. As well as being super friendly, they were also full of helpful tips on where to go in Dallas, good local eateries and so on). The location is excellent. In a nice, safe part of the city, but easily reachable to the downtown area and all the things to see in Dallas. The pool area was excellent. We visited another pool in another hotel in they city, having read some recommendations somewhere (The Statler) and the Za za was way better.

Stayed in April 2024

Very nice, clean and great location. Staff was very good

Stayed in February 2024

Beautifully decorated. Great location. Exceptional staff. Restaurant had excellent food, but pricey. Snacks and drinks available thru out the day. But the best thing was a car available to drop guests around town within a 3 mile radius. Great stay.

Stayed in April 2024

never liked upholstered furniture and rugs. but overall the place was well appointed and rooms were very comfortable

this was a great location with lots of activities easily within walking distance and tram that served great neighborhood. very safe area and staff were gave great recommendations and were always helpful. food was good quiet property.

Stayed in April 2024

Bathroom shower had no niche to place shampoo, soap, etc.

Overall amenities and location.

Stayed in April 2024

Helpful staff. Valet service was very handy. Good food.

Stayed in March 2024

The valet shuttle was so great ! Will take you anywhere within a 3 mile location. Coffee butler pantry was very nice Staff was great

Stayed in April 2024

The deposit of 400 usdollar for four nights is too much. The deposit was reserved from my savings account even if I told to take it from credit account. The price level of the hotel is high. The pool area was closed.

We had a nice and large room. The location is perfect. There are many good restaurants nearby. The hotel's restaurant is high level, too

Stayed in March 2024

It was a pity that the pool area was closed. It should have been nice to relax and take a nice bath after having walked around the city. The hotel takes a deposit of $ 100 per night and that's too much.

The location was perfect. It was possible to walk to downtown or take a trolley bus which doesn't cost anything. Nice restaurants nearby. The room was large and beautifully furnished.

Stayed in March 2024

Not a thing. This hotel is above and beyond.

This was over and beyond what we could have expected. Honeslty the best hotel experience we have ever had. Sooo many extras and daily surprises.. from snacks cookies.. cupcakes . fancy water in glass jars. champagne.. doors held open for you. Free shuttles.. candles lit. Slippers and robes. Wonderful friendly staff. Legit sooo fun and truly and amazing experience. Ohhh and gorgeous location .

Stayed in March 2024

The wifi was not good

The decoration es awsome! I appreciate the work of arts very much. The restaurant its very good too

Stayed in March 2024

Nothing. Would stay here again!

Staff was so welcoming and friendly. Little touches were delightful. Room was huge and hotel restaurant was amazing! Also love having coffee by the elevator every morning. Lots of nice touches!

Stayed in January 2024

The only negative I can think of is that they don’t allow outside food. We wanted to order a pizza and stay in one night but we refrained.

Magical place. We loved the room, decor, and the staff. Everyone we met were very welcoming and friendly. It’s a very beautiful hotel in a great location.

Stayed in January 2024

Location, comfortable beds and pillows, great bathroom.

Stayed in January 2024

Slightly sweet/spiced odor in the hallways.

Shuttle to and from the American Airlines center was a great perk. Complimentary champagne and chocolate covered strawberries for our 35th anniversary was a nice treat. (Turned champagne into sodas and lemonade because neither of us drink)

Stayed in December 2023

All good.

Excellent location and property. Good food, comfortable rooms.

Stayed in December 2023

Coffee not available until 6:00 AM ... too late for me.

Great hotel overall. Bar is fantastic.

Stayed in November 2023

We really enjoyed the hospitality great environment!!

Stayed in August 2023

Hand held shower wand addition.

Spacious. Comfortable.

Stayed in September 2023

Dogs! We’re allergic. But the air purifiers in the room helped

Great style, fun environment in a great location

Stayed in September 2023

Connivence to AA Center

Stayed in September 2023

We loved the pool area but there was never enough seating to enjoy it. People were literally rushing in front of us to reserve beds and then not use them. Quite frustrating.

The staff were so friendly and helpful. The room was large and clean.

Stayed in July 2023

The loud rock music at the pool at 11 am. They should have played that loud music Friday night by the pool. I left the pool, didn't care for loud rock music, Smooth jazz my style. NO music over the weekend at night. I don't like soy or oat milk. Need to get rid of room service charges. BTW I did tip the delivery man $6 cash. Open the pool earlier. How about offering a cool drink and a cold towel at check in since it's so hot. I expected more from ZAZA.

The hotel is beautiful. I have stopped many times for drinks and appetizers. This was my first time to stay at the hotel. Having the coffee stations is a good idea, but why can't you have regular cream (not half/half) or milk. Soy and oat milks?? It was nice to have slippers and a robe. And they turned down my bed. The valet guys were courteous and prompt to retrieve your car. I was disappointed because on the room service menu it doesn't state there is a $5 delivery fee nor an automatic 3% room charge. Why didn't they have music Friday night to party at the pool? It was so dead at night over the weekend. What is the Metropolitan Club?

Stayed in July 2023