9787 Katy Freeway 77024, Houston, TX 77024, United States
#6 of 424 hotels in Houston
Guests' ChoiceBased on 321 hotel reviews
9.1Cleanliness
9.6
Comfort
9.4
Location
9.2
Facilities
9.4
Staff
9.3
Value for money
8.8
Free WiFi
9.7
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End of dialog contentReviewed: 22 May 2024
Tommy
United StatesNot much to improve.
I like the service and location in general.
Stayed in April 2024
Reviewed: 8 April 2024
Fitzgerald
United StatesBeautiful inside and out
Stayed in April 2024
Reviewed: 11 March 2024
Joli
United StatesThat you have to pay to park when you already pay for a room.
Love the room decor and view from the balcony.
Stayed in March 2024
Reviewed: 26 February 2024
Monique
United StatesI don't like the mini bar being you can have any outside drink or food.
Just about everything was amazing.
Stayed in February 2024
Reviewed: 6 February 2024
Kenneth
United StatesNothing
Everything
Stayed in February 2024
Reviewed: 15 January 2024
Daniela
United StatesWhen we arrived there was an issue with my reservation & the room I had originally booked wasn’t available.
The staff was in amazing!! Food was so delicious & the rooms exceeded my expectations.
Stayed in January 2024
Reviewed: 15 January 2024
Gabriella
United StatesBeautiful, clean, well designed property.
Stayed in January 2024
Reviewed: 31 December 2023
Hai
United StatesValet is pricy
The hotel is super nice and well decorated. The staff is so so friendly.
Stayed in December 2023
Reviewed: 12 December 2023
Rashad
United StatesThe service
Stayed in December 2023
Reviewed: 3 December 2023
Treasure
United StatesNothing
The property was beautiful and even better than I imagined. This was my first time and when checking in we received a free upgrade to the Havana Beach Suite. The site was unexpected and absolutely amazing. Very spacious, clean, and beautiful. The staff were amazing as well as the restaurant. Thank you Michael for your assistance!
Stayed in December 2023
Reviewed: 21 November 2023
Monique
United StatesI was not really a fan of the menu of the of the restaurant on property.
The hotel was beautiful and actually a place of luxury and relaxation. The bed was so soft and comfortable. I would definitely want to come back
Stayed in November 2023
Reviewed: 16 November 2023
Susan
United StatesNothing. Everyone and everything was exceptional. This is a destination to see family twice yearly
Love the coffee bar concept. We were upgraded to a lovely corner suite. Rooms are quiet and the hotel is close to everything!
Stayed in November 2023
Reviewed: 16 November 2023
Kim
United StatesHaving to valet park
Everything is excellent - the bed, pillows, shower and the coffee.
Stayed in November 2023
Reviewed: 29 October 2023
Nielsen
United StatesIt was hard to find. They have two locations and we went to the wrong location on the opposite side of town.
Loved the smell of the lobby! Kind and courteous staff. Beautiful furnishings, elegant design
Stayed in October 2023
Reviewed: 18 September 2023
Cliff
United StatesOnly one Moon pie on our bed - we had to fight for it!!
Unique property. Eclectic style Meant new features to enjoy at every turn.
Stayed in September 2023
Reviewed: 11 September 2023
Austen
United StatesSome of the facilities in the room (shower head and door handles) we’re not tightened down as well as they should be.
Easy to get to, close to family and friends.
Stayed in September 2023
Reviewed: 9 August 2023
Juana
United StatesThe bathroom was breath taking.
Stayed in August 2023
Reviewed: 31 July 2023
Selene
United StatesIt was amazing 🤩
Stayed in May 2023
Reviewed: 30 July 2023
Carolina
United StatesBathroom smell bad
Stayed in July 2023
Reviewed: 22 July 2023
Annie
United StatesSome of the staff not friendly. Asked one to take a photo of us in the lobby. He refused. Also our room was not ready when we arrived. And we needed to at an event in an hour - hs reunion. No other rooms available so they put us in a room that faced the air conditioning units. They did give us a credit, but we were required to use it at this hotel. We were leaving the next day back to Austin.
Hotel manager (who also worked the bar) was so amazing. He saw us waiting at bar late night and they were closing up. We sat in the hotel lobby and he gave us complimentary drinks! So pleasant!
Stayed in June 2023
Reviewed: 7 July 2023
Lisa
United KingdomNot much to dislike. One night we only got one Moon pie on our pillows. But since my husband gave it to me I can’t really complain.
Lovely hotel in a great location. They have a really great gym and pool and we’re really helpful. The teenagers loved it.
Stayed in July 2023
Reviewed: 1 July 2023
James
United StatesParking was expensive; no self parking. Some noise from trucks on I10.
Room was clean & quite. Ice and cookie was brought to the room each evening.
Stayed in June 2023
Reviewed: 13 June 2023
Sonya
United StatesThe only downside is the pool closes early at 8pm.
Nice, clean and relaxing ambiance.
Stayed in June 2023
Reviewed: 11 June 2023
Kathy
United States?
I like the rooms and outside.
Stayed in June 2023
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