55 5th Street, Union Square, San Francisco, CA 94103, United States
#85 of 224 hotels in San Francisco
Guests' ChoiceBased on 158 hotel reviews
8.2Cleanliness
8.9
Comfort
8.9
Location
8.6
Facilities
8.6
Staff
8.9
Value for money
7.9
Free WiFi
7.4
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End of dialog contentReviewed: 20 April 2024
Gustava
United KingdomLocation was dicey. Staff should inform guests which routes to avoid!
Great hotel and vibe. Lovely suite
Stayed in March 2024
Reviewed: 11 April 2024
Milton
United StatesI was on the top floor and there was some kind of fan noise. Worse, the air conditioner was extremely noisy
Very large room, spacious desk area, good Wifi. Price was reasonable.
Stayed in April 2024
Reviewed: 7 August 2023
Aaryn
AustraliaI wouldn't change anything!
Quality of the bed, bathroom and the many games offered downstairs!
Stayed in August 2023
Reviewed: 18 July 2023
Lindsay
United KingdomFriendly, helpful front desk staff. Games room a big hit with kids. Central location. Good decor and vibe. Great hotel for family with teens.
Stayed in July 2023
Reviewed: 10 May 2023
Marilou
United StatesWonderful lobby area & great room size
Stayed in May 2023
Reviewed: 16 April 2023
Christine
Germanyvery clean and very friendly staff
Stayed in April 2023
Reviewed: 16 February 2023
John
United StatesWe arrived at the hotel after 8pm and the front desk said I didn't have a reservation. He declined to tell me what the computer said but he instead asked me for proof of reservation. Night front desk person could use some custom service training. I showed him my email with a confirmation number and he said it would be a while but he'd solve it. I had emailed the property a couple weeks earlier informing them we were staying for our anniversary and we're told "Thank you for choosing to celebrate with us. We will notate your request on your reservation." Which the front desk person knew nothing about. On top of that we charged an additional $35 day fee for services we did not and had no intention of using. I was excited for but left underwhelmed with our stay. On the bright side the room was clean and comfortable.
Stayed in February 2023
Reviewed: 11 February 2023
Antonio
SpainThere is no breakfast option in the morning. The price of some services is quite high.
Very nice hotel with exceptional location, perfect for attending exhibitions at Moscone center. Room comfortable and clean.
Stayed in February 2023
Reviewed: 9 February 2023
Allison
United StatesView was of an alleyway with homeless people shooting up so... that wasn't so great but obviously not their fault. SF in general is not a safe city so that's not unique to this hotel. Not a fan of extra "amenity fees" for services/products that you have to actively ask for, but that's common with many hotels.
Room was nice and spacious. Great desk space. Staff was wonderful, accommodating, and welcoming. They were responsive and helpful too. We got 2 adjoining rooms so that was great too!
Stayed in December 2022
Reviewed: 30 November 2022
Erika
United StatesSmall beds
Game room and excellent service
Stayed in November 2022
Reviewed: 7 November 2022
Ramiro
United StatesParking is very difficult if you have your own rental car, so you are basically forced to get Valet if you want to have an easier time, but unfortunately you can only take it until 11 pm which limited us somewhat.
I really enjoyed the atmosphere of this hotel. It is very modern and has plentiful amenities. I enjoyed the breakfast every morning even if it was not much, it was enough to get our day started. Staff was very helpful too.
Stayed in November 2022
Reviewed: 2 November 2022
Katherine
Canadamissing items from the Nintendo switch and can only be used for one person so waste of time having it if you want to play 2 player. staff didn’t always understand what we were asking for/ requesting so was frustrating when your trying to help them improve
friendly and really helpful desk staff loved all the games facilities great location to the city
Stayed in October 2022
Reviewed: 11 October 2022
Jessica
United StatesDepressing view of alley and homeless people. Room was not ventilated and felt claustrophobic. It was too warm. No game room as advertised. Cars were delivered in 15 minutes as suggested. Not real warmth. Staff seemed annoyed generally.
It was clean.
Stayed in October 2022
Reviewed: 28 September 2022
Donna
FranceNo restaurant on site.
Great location downtown. The room was a nice size and fairly quiet.
Stayed in July 2022
Reviewed: 27 September 2022
Baruch
IsraelWe got upgrade for only 25$ We got e-scooters to tour the city, very nice
Stayed in August 2022
Reviewed: 5 September 2022
Thomas
United Kingdomfelt a bit dated, location felt rough/dodgy, very expensive parking though appreciate this is the ‘going rate’ in the city.
good gym, friendly staff, big room
Stayed in September 2022
Reviewed: 2 September 2022
Sandra
United KingdomNothing
Games room, lovely bar staff and reception v helpful with organising the hotel bikes
Stayed in August 2022
Reviewed: 16 August 2022
Bryant
United Statesbathrooms weren’t clean
nice lobby, nice restaurant, in a rougher part of town.
Stayed in August 2022
Reviewed: 4 August 2022
Cervoni
United StatesSometimes Alexa didn't do what we asked. That needs a little tweaking. And there was no full-length mirror in the room which is important for me and my daughter. we had to go to the hallway to see ourselves.
Nice big windows. Location was good in term of proximity to shopping and cable cars. Bed was comfortable.
Stayed in July 2022
Reviewed: 27 June 2022
Elizabeth
United StatesDue mostly to COVID they didn't have much to offer for breakfast but there are a number of places nearby to grab a bite to eat.
The hotel is located near many attractions and right on the BART line which is great for getting around town and to SFO airport! The rooms were comfortable with soft beds. I especially liked the walk-in shower! Staff was warm and friendly and always willing to help. Great stay!
Stayed in June 2022
Reviewed: 24 June 2022
Marion
GermanyStains on the bed sheet
Comfy beds, nice decoration
Stayed in May 2022
Reviewed: 22 June 2022
David
United StatesBathroom is a bit small.
Really comfortable bed.
Stayed in June 2022
Reviewed: 1 June 2022
Katerina
Australiaextra charge for early check in from long haul international flight
decor, location, friendly staff, games
Stayed in May 2022
Reviewed: 16 May 2022
Barbara
United StatesPrices were a little high for weekend we went, I think there was a special event going on that we didn't know about.
Great decor, security and staff was very friendly. Needed a place close to SF Theater district that we felt safe and valet parking. ZETTA met all our needs!
Stayed in May 2022
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