08A, Alley 54B, Cau May Street, Sapa, Lao Cai , Sa Pa, Vietnam
#5 of 211 hotels in Sa Pa
Guests' ChoiceBased on 90 hotel reviews
9.7Cleanliness
9.8
Comfort
9.8
Location
9.6
Facilities
9.6
Staff
10.0
Value for money
9.7
Free WiFi
9.6
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End of dialog contentReviewed: 21 April 2023
Carlos
PortugalGoing up and down the alley with luggage is tiring. The breakfast would improve the quality of the stay.
The location excluding the alley, cleanliness, wifi, room, amenities, air conditioning, comfy bed, hot shower, laundry and the extreme kindness and support of the owners. Felt very comfortable during the whole stay.
Stayed in April 2023
Reviewed: 15 April 2023
Patricia
United KingdomI returned to the hotel later that day and went upstairs to my new room on the top floor. I opened the balcony door to allow in some fresh air, and a gust of wind blew the door out of my hand and it hit the wall behind it and smashed the glass (although the glass did not fall out). I immediately went down to tell Van and her husband and they told me not to worry and that they would arrange for someone to come and fix it tomorrow. The next morning I went down to checkout and meet my Hmong Guide for a 2 day trekking tour and Van and her husband told me that they had arranged for someone to come and fix the glass and that I would be liable to pay as I had broken it. I was shocked and said that I was extremely surprised as it was an accident as the gust of wind blew the door out of my hand! They told me that I should have read the note in the room that states that any breakage is my responsibility and lists a price list of all items such as cups, glasses etc. they also told me that I should not have opened the door as I knew it was windy! There followed what I can only describe as a complete over-reaction and unusual irrational emotional behavior from Van. It was as if a switch had been turned on and she changed completely. She started to scream and shout at me whilst shaking with emotion and crying at the same time, accusing me of breaking their door! I tried to calm her down and talk calmly and rationally to her but she would not listen and continually interrupted me. This continues for some minutes. Luckily the Hmong guide was there and she suggested that we both pay half towards the damage. I agreed immediately and asked for 50% of my pre-payment back (for the extra night and bus ticket) but. Van refused and threw the money at me and told me to leave. I spoke to her husband and he spoke to her and eventually they re-paid me 50 percent of my pre-payment and said they would call with the total price of fixing the glass, in order that I could make up half the price.
Check in by Van was very good, she talked me through a detailed map of Sapa, suggested places to go and offered to buy tickets for the train to Fansipan. The kettle in my room was full of mould, and after trying to clean it myself I took it down to her and she cleaned it for me immediately. My first night was peaceful and quiet. The following day I decided to stay an extra two nights which I paid for in advance plus a bus ticket to Hanoi which Van booked for me. She told me I would be upgraded to another room as the room I was in was booked for that night.
Stayed in March 2023
Reviewed: 22 November 2022
Perth
AustraliaStairs to house but nothing is flat in sapa you are walking up hill or down hill
Husband and wife looked after us &I gave us a map to help us navigate the town.Could not help us enough
Stayed in October 2022
Reviewed: 6 May 2022
Anna
SingaporeThe bathroom was a little small and the room felt very humid.
The staff were amazingly helpful, best service I've ever experienced.
Stayed in May 2022
Reviewed: 2 April 2023
Anonymous
CanadaFirst of all we really like the host. She and her husband were very welcoming and friendly. They helped us a lot with booking our bus and etc. The room was very nice, clean with a very minimal decoration. Very nice window.
Stayed in March 2023
Reviewed: 8 April 2024
Per
GermanyThere are no comments available for this review
Stayed in April 2024
Reviewed: 26 March 2024
Max
GermanyThere are no comments available for this review
Stayed in March 2024
Reviewed: 4 November 2023
Thomas
United KingdomThere are no comments available for this review
Stayed in October 2023
Reviewed: 26 July 2023
Aidan
IrelandThere are no comments available for this review
Stayed in July 2023
Reviewed: 26 March 2023
Oskari
FinlandThere are no comments available for this review
Stayed in March 2023
Reviewed: 23 March 2023
Caithlin
New ZealandThere are no comments available for this review
Stayed in February 2023
Reviewed: 18 February 2023
Wong
SingaporeThere are no comments available for this review
Stayed in February 2023
Reviewed: 1 February 2023
James
United StatesThere are no comments available for this review
Stayed in February 2023
Reviewed: 21 December 2023
Ana
PortugalThere are no comments available for this review
Stayed in December 2023
Reviewed: 15 April 2023
Anonymous
AustraliaThere are no comments available for this review
Stayed in April 2023
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