This is the best hotel we have stayed in. Everything was amazing.

Stayed in April 2024

Nothing

Everything

Stayed in April 2024

Indoor pool; they could do with an outdoor one. But it was still nice.

Phenomenal service, and the staff is outstanding. One of the best places we’ve ever stayed! The food, amenities, ambience and decor was amazing, perfect.

Stayed in April 2024

The experience was so great but it was only marred by the check in. We were supposed to check in by 3pm but somehow the room was not ready until 3:45pm which may not seem like a big deal but having traveled so far, we just wanted to get to our rooms to relax a bit. We were not even asking for an early check in. The staff were very pleasant regardless of the tardiness but I had to bring up this one deficiency.

The staff were all great and some were especially thoughtful. Some staff found out we were in a rush during breakfast so they offered to grab all of luggage from the rooms and pack it into the cars for us. Then another staff member packed a bunch of pastries from breakfast into boxes so we could enjoy them at our leisure since we had to rush. The toddler was super happy about this.

Stayed in March 2024

Nothing

Everything

Stayed in January 2024

Spent Xmas in Hanoi and the hotel was beautiful and festive With Xmas trees, Xmas carols and a sensational Xmas Day lunch. The rooms were beautiful and the location was great.

Stayed in December 2023

…….although the property or the room we were in lacked any view

Everything was perfect…!

Stayed in November 2023

From the very first step you enter the hotel you are treated like royalty with the upmost care and attentiveness for every detail. Even better than some of the “grand palace” hotels in Europe! Their Michelin restaurant meets the high Japanese excellence standards: every dish even more delightful for your taste buds than the previous one. And do not forget to have a night cap (or 2 :-)) in their upscale rooftopbar!

Stayed in November 2023

We had an amazing stay at Capella. The hotel is so beautiful, with very attentive staff and great facilities. Will be back next time we're in Hanoi.

Stayed in November 2023

The staff are wonderful

Stayed in November 2023

Not having an open air rooftop bar/restaurant & the basement pool was not ideal.

The staff were amazing. Room was very comfortable & breakfast was delicious as were the cocktails. Thank you 😊

Stayed in September 2023

We travel a lot but this hotel appeared to be the best hotel in our lives . Just Love. Now we are going to visit all Capella hotels and all the hotels created by Bill Bensley.

Stayed in July 2023

Nothing

Everything was perfect . I can’t begin to explain how everything was done to such perfection in this hotel

Stayed in August 2023

n/a

They offer a full menu of complementary tea, coffee, non-alcoholic drinks and desserts, a great selection of savory bites and alcoholic drinks(during certain hours). The a-la-carte breakfast was fabulous. The service was attentive and effective and all the staff working in the hotel are extremely friendly. Been to top hotels and properties around the world in over 40 countries and I assure you that Capella Hanoi is definitely in the top tier. Came for Bill Bensley's design but in the end I will say that is only a minor part of the great things about this property. This is the third Capella that I have been to and I was never a big fan before, but Capella Hanoi completely changed everything. 10/10

Stayed in June 2023

Bit disappointed about the American restaurant at the top floor. I believe a French fine dining would have been more fit to the concept of the hotel.

Capella really did a good job brining the French colonial opera vibes. Lot of the designs and concepts needed a very delicate and sophisticated touch, and I think Capella Hanoi really pulled it off nicely.

Stayed in April 2023

The menu and the buffet had a lot of choices.

Stayed in April 2023

wine list in restaurants is missing balance . Only top class wines is giving a snobby image .

a real must when you travel to Hanoi

Stayed in April 2023

I loved everything about this property.

The Capella Hotel exceeded all our expectations. It is located in the heart of Old Town/French Quarter and very walkable to many locations. The hotel is beautifully furnished and the staff were exceptional. A delicious breakfast was included w/ our room and we also had great meals for lunch and dinner. My husband scheduled a massage on the first day and it was so good that he scheduled additional massages for each day that we were there. I highly recommend the Capella if you are visiting Hanoi.

Stayed in April 2023

Golf Tee time booking was slow

Room is very pretty, interior also very nice And view look very nice with trees around building

Stayed in March 2023

None

Exceptional service, top facility

Stayed in March 2023

nothing, except compared to other Capellla hotels I stayed at, Capella Hanoi is super compact

This hotel is an amalgamation of two of my fav brands: Capella and Bensley. Bill Bensley is one of the most innovative and over the top hotel designer. Every Bensley hotel tells a story, and everything in this playful hotel is inspired by the glamour of the iconic Opera House practically next door. The hotel is a mish-mash of elegant, individually designed and intimate rooms, my room was named Greta Garbo, and came with one of the best mini bars, silk eye masks and bottles of sleep mists, lovely free standing bathtub, and lots of quirky decorative details. Dinner was at Backstage, a color infused dramatic gem that serves delicious Northern Vietnamese food, and comes with generous flutes of champagne. The atmosphere and vibe throughout the hotel is nostalgic and fun, there were groups of glamorous ladies dressed up in the most diva outfits, 4 inch stilettos, taking loads of selfies in the very Instagramable space. This is my fourth Capella hotel (after Shanghai, Ubud and Bangkok), and the Capellla standard of service was excellent as usual. Met the director of operations the moment I stepped out of the Capella car (with a thousand snacks to tide you over), everyone else I interacted with was also fabulous. There are lots of hotel options in Hanoi but I don’t think I would ever want to stay anywhere in Hanoi.

Stayed in January 2023

lighting in the restaurants was too bright needs adjusting to create better effect / ambience

unique loved it great staff

Stayed in December 2022

Everything was perfect

It's a fantastic hotel with wonderful staff, amazing breakfests, food and coctails! All rooms are real art objects. The reastaurant on the top is great as well as the reastaurant for breakfest

Stayed in September 2022

beautiful building and interiors

Stayed in October 2022