29 Trang Tien Street, Hoan Kiem, Hanoi, Vietnam
#468 of 877 hotels in Hanoi
Guests' ChoiceBased on 137 hotel reviews
8.1Cleanliness
8.6
Comfort
8.8
Location
9.4
Facilities
8.1
Staff
8.8
Value for money
7.9
Free WiFi
9.2
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End of dialog contentReviewed: 14 May 2024
Paulo
Brazilthe bed is high, different of the majority and the decoration is weird
location - excelent, easy to walk for many importants points of Hanoi room - is very good breakfast is excelent staff - it was very kind
Stayed in April 2024
Reviewed: 12 May 2024
Onggo
IndonesiaNothing
Perfect
Stayed in April 2024
Reviewed: 7 May 2024
Katharine
BermudaThe price they quoted for a taxi from the airport. Silly compared to the normal price. As usual with these hotels using their laundry service is stupidly expensive - why!??
So smart and in a fantastic location very near the Hanoi Opera House and at the start of the weekend pedestrianised part near the lake. Really lovely. The hotel also has a lovely bar with a massive beautiful loggia with a serene water feature down the middle and snug tables around the edge. The best part however is the cinema screen playing black and white Charlie Chaplin films in the background. SO cool. Also loved the pool on the third floor with outside space to lie in a sun lounger whilst listening to the sounds of the lovely street below. Really nice view from here. Ask for a opera house view maybe - we didn’t have one. Not that it mattered. Lovely room and bathroom.
Stayed in May 2024
Reviewed: 23 April 2024
Peter
AustraliaI had food poisoning issue the first night staying there after having in-room service dinner. I was so sick all night and the next day. I had to have doctor consultation to get some medications to get fixed It ruined our plan and my health was at risk. We were travelling a few different places in Vietnam 10 days before coming to Hanoi and had all different kind of Vietnamese foods and I had no issue at all until I had a Signature club sandwich at this hotel. While my wife and I appreciated the help from the hotel to call the doctor and offered some safe food when I was sick, we weren’t happy with the outcome that the hotel only offered to take that dinner (which I got poisoned from) off the bill, nothing more.
Location, the bed was comfortable.
Stayed in April 2024
Reviewed: 17 April 2024
Noreen
United StatesNothing really, but it was a little pricey.
The restaurant had good food. The staff was remarkably helpful and the location was just perfect!
Stayed in April 2024
Reviewed: 19 February 2024
Nellie
United StatesSmelled humidity and found a spider on the bathroom towel and little flies in the room
Stayed in February 2024
Reviewed: 16 February 2024
Michael
VietnamFast check in
Stayed in January 2024
Reviewed: 13 February 2024
Giang
VietnamI booked a suite with opera house view, but then I was given a suite without opera house view as I booked. The staff gave an excuse that the room was not available. I still needed to pay the same price as of the suite with opera house view.
Good location, clean and comfortable
Stayed in February 2024
Reviewed: 28 January 2024
Michael
VietnamScars check in
Stayed in January 2024
Reviewed: 4 January 2024
Joseph
SingaporeA bit far from most attractions
Clean n quiet
Stayed in October 2023
Reviewed: 19 December 2023
Monica
SingaporeBut the bed was weird as it’s so tall. I had to climb up. Also they put a dark Color liminate on the ceiling above the bed so you get the feeling of the ceiling coming at you. I really don’t know why they need to put this on the ceiling.
Location was great ! Staff is very friendly Breakfast was good
Stayed in December 2023
Reviewed: 15 December 2023
Annie
United KingdomDifficulty with booking room for our daughter, a lot of hassle and booking was cancelled thru no fault of ours. Altho they did reinstate it at the original rate but could have done without the hassle
Beds were comfortable, and the location was good being in the old town
Stayed in December 2023
Reviewed: 13 December 2023
Marsha
United StatesTaxi service and excursions are too expensive.
I liked the size of the hotel and room. The rooms were modern and the staff was attentive. The street was not too busy but close to all of the attraction and restaurant options.
Stayed in December 2023
Reviewed: 3 November 2023
Dominic
CanadaSeems there is a night club or disco in the basement and over night can hear the thudding. This is not good. Even sound proofing or renovation will not solve this. The club needs to close and stop the music. Not good at all. I’m sure this is not managements decision to have this club. It’s probably leased by owning company but management needs to influence owner to cancel this music. Not good at all.
Team members excellent. Location excellent. Food excellent! Wifi excellent. Street food close by excellent.
Stayed in November 2023
Reviewed: 5 October 2023
Ravi
SingaporeIt’s a glorified three star hotel. The bed is terribly lumpy and uncomfortable. The bathroom is separated from the bedroom by a curtain without any walls ! Crazy. Just operating the light switches is headache inducing
Location.
Stayed in October 2023
Reviewed: 5 October 2023
Ryan
United StatesThe two different rooms I had was really dark. The decor of the room was a tad tacky.
Good location. Room was a good size. Service was good.
Stayed in September 2023
Reviewed: 27 September 2023
Vijay
SingaporeNot much
Very peaceful and staff is very courteous
Stayed in September 2023
Reviewed: 12 September 2023
Angeline
SingaporeA bit further away from the old town area if you are looking to stay in the area
Elegant hotel. Conducive to my business meeting and just next door to the Metropole Sofitel which I stayed last visit
Stayed in July 2023
Reviewed: 3 September 2023
Richard
SingaporeNone.
Great location. Decent sized room.
Stayed in July 2023
Reviewed: 20 July 2023
Laurie
United Statesbathroom lights were too bright and bed was too high (hard to get into)
Centrally located, good breakfast, pleasant customer service
Stayed in July 2023
Reviewed: 8 July 2023
Michael
Saudi ArabiaSecond floor , noisy on morning
Hôtel emplacement, room design , bed very comfortable
Stayed in July 2023
Reviewed: 7 July 2023
David
United StatesWonderful, stylish hotel located in a prime location in Hanoi near the Opera House. Friendly staff and service made our stay very comfortable from the front desk, housekeeping for items, and other staff. Rooms were well decorated with comfortable beds and a sizable bathroom.
Stayed in April 2023
Reviewed: 15 June 2023
Alexandre
FranceThe mattress has done its time…and would deserve an exchange.
High quality breakfast buffet, excellent french pastries. Careful and quick staff. The Lautrec restaurant is definitely worth trying. Pool and gym every morning was just perfect.
Stayed in June 2023
Reviewed: 29 May 2023
Anthony
Vietnamno window or the only thing which was not nice designed were the windows which are not transparent and with very cheap frame doesn’t fit to all the rest
it is perfect location the design is nice service is good and attentive
Stayed in May 2023
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