41 Hàng Bông, Hoàn Kiếm , Hà Nội, Hoan Kiem, Hanoi, Vietnam
#17 of 879 hotels in Hanoi
Guests' ChoiceBased on 246 hotel reviews
9.5Cleanliness
9.7
Comfort
9.7
Location
9.8
Facilities
9.4
Staff
9.8
Value for money
9.4
Free WiFi
9.3
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End of dialog contentReviewed: 13 May 2024
Reda
CanadaWe could hear neighbours from our room.
The breakfast was the highlight of this hotel. Wide range of local and foreign food. A large choice of beverages and also cooked to order options. Also prime location of the hotel was really nice. Everything could be done by foot.
Stayed in May 2024
Reviewed: 13 May 2024
Colleen
United StatesAn elegant hotel in the desirable old city area.
Stayed in May 2024
Reviewed: 12 May 2024
Leo
AustraliaMaybe colder juices
Very good great location
Stayed in May 2024
Reviewed: 11 May 2024
Le
ChinaBreakfast could be more choices .
Good place to stay in old city , near by lake , church , market , and very good staff , helpful!
Stayed in April 2024
Reviewed: 9 May 2024
Erik
NetherlandsVery friendly staff, breakfast was also very good
Stayed in April 2024
Reviewed: 7 May 2024
Oliver
AustraliaExcellent service, would highly recommend.
Stayed in May 2024
Reviewed: 7 May 2024
Matthew
AustraliaBreakfast was a little disappointing
Great location Very pleasant staff
Stayed in April 2024
Reviewed: 5 May 2024
Maria
United KingdomNothing
Hotel was spotless, amazing location. Staff were beyond friendly and welcoming & did everything they could to help you & make your stay special. Also loved roof top bar.
Stayed in May 2024
Reviewed: 5 May 2024
Robert
AustraliaNothing
Great location in the city and from the minute we arrived we were so well looked after. Room impeccably clean and comfortable, even received an upgrade, an unexpected treat! Staff incredible helpful.
Stayed in April 2024
Reviewed: 3 May 2024
Andreas
SingaporeStaff! Service! Location! Roof-Top! Did I mention the staff? Perfect hotel to explore Hanoi or stay when on a business trip.
Simply great!
Stayed in April 2024
Reviewed: 3 May 2024
Blair
AustraliaBeautiful hotel - very Parisian in the old quarter of Hanoi. Staff were fantastic and very friendly
Stayed in April 2024
Reviewed: 2 May 2024
Josephine
IrelandThe flooring in our room was damaged in parts so the parquet flooring was lifting.
the breakfast was good
Stayed in March 2024
Reviewed: 1 May 2024
Elena
United KingdomCan't think of anything
The staff were amazing, friendly and very helpful. The room was very comfortable and clean and had everything we needed. The sky bar, brunch and room service was amazing. The hotel is in a great location to explore Hanoi. They helped arrange transport to the airport and provided recommendations of where to visit in the city
Stayed in April 2024
Reviewed: 1 May 2024
Rania
AustraliaBreakfast could have a little more variety.
The staff are amazing especially Vivian incredibly happy and always willing to help.
Stayed in April 2024
Reviewed: 29 April 2024
Rochelle
United StatesPrices at the rooftop were quite steep
Lovely hotel with an amazing staff
Stayed in April 2024
Reviewed: 29 April 2024
Rachel
United KingdomSuper friendly efficient staff
Stayed in April 2024
Reviewed: 25 April 2024
Therese-ellen
AustraliaThe staff were very hospitable and went above and beyond. Great location. Clean facilities.
Stayed in April 2024
Reviewed: 25 April 2024
Steven
IrelandTo pick on anything would be nitpicking and not worthy of an honest and satisfied guest.
The staff are exceptionally friendly. A warm welcome to greet you with some refreshing complimentary tea after a long journey. Rooms are spotless and well maintained with good water pressure and very comfortable bed. Hotel is centrally located and secure.
Stayed in April 2024
Reviewed: 25 April 2024
Gabrielle
United StatesThe lighting could have been better.
The location was great, very walkable. We loved the breakfast and wished we had stayed longer for happy hour or use of the spa. The staff was exceptional and helped us with our luggage and to get a ride to the airport in their private car which was so comfortable. The room was nice, a bit small but it worked and was comfortable.
Stayed in March 2024
Reviewed: 25 April 2024
Mike
CanadaWe could hear to sounds from the street and woke each morning at 7:30am to an outside broadcast speaker announcement. It didn’t interfere with our rest as we are early risers.
Welcoming staff. Beautiful entrance. Very clean and comfortable rooms. We were upgraded to a suite with a city view, which was appreciated. Nice little pool on the 10th floor and a reasonable gym. The breakfast restaurant is lovely with many tasty food choices. Loved the cappuccino!
Stayed in April 2024
Reviewed: 22 April 2024
Carlo
CanadaSmall pool was unheated so unusable when we were there - bit of a bummer for the kids.
Excellent breakfast. Great location within walking distance of eveything in old town. Staff were knowledgeable and very helpful.
Stayed in March 2024
Reviewed: 22 April 2024
Elena
AustraliaSomewhat smelly bathroom
Location and great sound-proofing
Stayed in April 2024
Reviewed: 20 April 2024
Dan
New ZealandLovely hotel in a prime location. The staff were exceptionally friendly and helpful. Could not have been more impressed with our stay
Stayed in April 2024
Reviewed: 19 April 2024
Jane
AustraliaThe pool was rather smaller but still lovely to dip and cool off, no Sun loungers.
The location and the staff were fantastic. They do ask you to google review the restaurant etc often as they get paid extra if you do and their manager sees it but that means your not doing tips all the time. I could not fault their care and customer service. I would recommend booking trips through them as everything was so easy before we got there. Food in the hotel was fantastic.
Stayed in April 2024
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