Great location.

Stayed in February 2024

It is a very tiny place - even the signboard of the hotel is not clearly visible (we got confused after reaching). The hotel seemed to be a secondary part of the business (the main board stated Halong bay cruises).

The location is right in the old quarter, convenient for all the tours. The staff (David) went out of their way to help. Right from suggesting restaurants (we are vegetarians) to helping us book the tours (Halong bay cruise) and also offering to let us relax and use the bathrooms before our next trip to Sapa. The buffet breakfast was excellent.

Stayed in May 2024

Some noise outside during the night from the street but you will get that everywhere, hard to avoid.

Staff were really friendly and helpful and gave some great advice for travelling Vietnam.

Stayed in May 2024

Everything was perfect: - the location: close by the lake, restaurants etc while being in a quiet street - the room: very clean - the breakfast: joint breakfast with another hotel and the food is of very good quality and variety - the receptionist/ hotel owner: super nice and helpful

Stayed in May 2024

None

Location and staff are super friendly and accomodating

Stayed in May 2024

Hotel has a great locatiom in a prime area. They graciously offered us access to shower and securely looked after our luggage until we left to Sapa with a sleeping train. Moreover, the staff went above and beyond by providing recommendations.

Stayed in April 2024

Nothing.

The location is great! The room was big and clean, we got free water and coffee/tea and fresh flowers. The breakfast was great and delicious (just a few steps away in other hotel). The staff was very kind and helpful, big thanks to Natalie!

Stayed in May 2024

Personell is very caring. Very great location (old town) and is more quiet than other streets around even during national holiday. Great value for money.

Stayed in April 2024

the location was the best!

Stayed in April 2024

Nothing in particular.

We like how accomodating the staff were..especially ms.julia and sir david.the place was near to all the attractions and tourist friendly.

Stayed in April 2024

I suggest to add some hook in the room for hanging of towel and cloths couldn't find a place to hang the wet towel in the room itself.

Great location

Stayed in April 2024

All was good.

Clean, comfortable rooms with friendly staff. Great location. Good restaurants nearby.

Stayed in March 2024

Initial mix up over rooms - mistakes are made especially with language restrictions.

Location was excellent. Staff were friendly & very helpful.

Stayed in April 2024

Mostly an amazing stay only the lift only goes to lvl 8 in the building I was in and I had to climb the stairs to lvl 9. The stairs are narrow. No way I could carry much up there myself.

The staff were very friendly and helpful. The tours they offered were varied and well priced. The local neighbourhood is vibrant and safe. Breakfast was good though it was provided by another hotel a couple of doors down. Not really an issue

Stayed in April 2024

The traffic outside was a bit loud

Liked to be centerline located. Though the streets were very busy and noisy. Staff were very helpful and friendly

Stayed in April 2024

There was a slight smell that came from the bathroom pipes, clearly just a part of plumbing issues in Vietnam. Staff came and cleaned the bathroom/room everyday and provided fresh towels.

Natalie who works the front desk went above and beyond to help us navigate the city and provide tips. The room was clean and spacious-highly recommend for future travelers.

Stayed in April 2024

The lifts were tiny so don't expect to fit 4 suitcases and 4 people at once. This did not bother us at all, and should not bother you unless you're very fussy.

Without doubt the three best things about staying here: 1. Natalie and Julia! They were absolutely the best hosts one could imagine. Nothing was too difficult. Communication was excellent! All done via Whatsapp and they reached before or arrival to ensure everything was in order. One bit of advice: allow Natalie or Julia to arrange transport from Hanoi airport as there are scammers around. 2. The location! Literally around tge corner from the beautiful lake in Hanoi. Multiple conveniences around including SIM cards, western cafes, Vietnamese coffees, Note Cafe, etc. We hired a motorbike through Julia and we had the best time getting around (but you do need nerves of steel when getting across intersections, merging lanes and turning. 3. The cleanliness of the rooms. Nothing to compassion shoot here at all. Thank you Natalie. Thank you Julia. You are both NUMBER ONE!

Stayed in April 2024

Very good location, closed to shop and restaurant. The hotel runs a traveling agent alongside on the ground floor, it’s convenient if you want any help with organized tours.Staffs are friendly, very attentive. Overall we enjoyed our stay, would highly recommend!

Stayed in April 2024

The staff are really nice and helpful, especially Natalie. The room is quite big, nice and clean, the bed is comfortable, the bathroom is clean and big as well. The area is good for tourist, a lot of good foods around in walking distance, the Hoan Kiem Lake is really near from hotel, will come back again to this hotel when visit Hanoi.

Stayed in April 2024

Rooms were great and Natalie was extremely helpful.

Stayed in April 2024

There was some noise early in the morning, but that can’t really be helped -it’s Vietnam! On a relatively quiet street given its great location in the heart of the Old Quarter.

The staff and Natalie in particular were very accommodating when we wanted to add an extra night

Stayed in April 2024

Location was great, staff lovely

Stayed in March 2024

Great location just 50 m from the Main Street that gets closed to pedestrians during the weekend. Very helpful staff. Room is basic but enough.

Stayed in April 2024

Cleaning can be better. Warm water finished too fast.

I really like Natalie, very warmy and caring. Good location. Large room.

Stayed in March 2024