18 - 20 - 22 - 24 Nha Chung, Hoan Kiem District, Hoan Kiem, Hanoi, Vietnam
#11 of 866 hotels in Hanoi
Guests' ChoiceBased on 845 hotel reviews
9.5Cleanliness
9.6
Comfort
9.7
Location
9.8
Facilities
9.3
Staff
9.8
Value for money
9.3
Free WiFi
9.7
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End of dialog contentReviewed: 29 April 2024
Jeroen
NetherlandsFirst of all the location is very good: in the old town close to the Hoan Kiem Lake. We found the staff extremely nice, caring and interested. They organised excursions to Lan Ha Bay and to Ha Giang for us. In total we stayed for 5 nights. The breakfast and the rooftop bar (with happy hour) are excellent.
Stayed in April 2024
Reviewed: 29 April 2024
Rashmita
United KingdomNothing
Location excellent, service from Lilly amazing , friendly, accommodating.
Stayed in April 2024
Reviewed: 29 April 2024
Kieran
SingaporeRooms slightly small but that's to be expected when staying in such a good central location
Location. Amazing staff, always so friendly and helpful
Stayed in April 2024
Reviewed: 28 April 2024
Stefano
ItalyNothing
Excellent staff. Very useful and kind. Great location.
Stayed in April 2024
Reviewed: 27 April 2024
Logan
FranceNothing
Everything was incredible, especially employees were friendly and helpful as possible
Stayed in April 2024
Reviewed: 27 April 2024
Żaneta
PolandThe best hotel service.
Wonderful hotel. In a homely atmosphere. Beautiful restaurant with tasty food
Stayed in April 2024
Reviewed: 26 April 2024
Elsie
United Statesthere was no door to the bathroom, just a curtain that separates the bedroom from the bathroom. although there were glass doors in the shower stall and the toilet individually, they dont go all the way up to the ceiling. therefore, cant block out sounds
Stayed in March 2024
Reviewed: 26 April 2024
Matjaž
SloveniaNothing specific.
Hotel is located next to the lake and in the middle of life in the city. But very quiet area and very quiet rooms. The breakfast area has a wonderfull view and good choice of food and fruits. Very kind staff and truly quality stay. We could even leave lagguage in hotel for few days to travel light for few days tour. Very helpfull and very kind. Clean, quiet, good bed and nice room.
Stayed in April 2024
Reviewed: 26 April 2024
Tom
United KingdomFantastic location. Clean rooms and wonderful staff. Superb value for money.
Stayed in April 2024
Reviewed: 26 April 2024
Helen
United KingdomStaff were a bit pushy about getting a tip when checking out.
Great location, brilliant breakfast
Stayed in April 2024
Reviewed: 26 April 2024
Rashmita
United KingdomNothing
Everything!
Stayed in April 2024
Reviewed: 25 April 2024
Carsten
GermanyHospitality, friendliness, food was fabulous
Stayed in April 2024
Reviewed: 25 April 2024
Sharoni
CanadaEverything.
Stayed in April 2024
Reviewed: 25 April 2024
Rosie
United KingdomNothing
The hotel is well located in the old quarter. The staff went out of their way to accommodate any of our needs including a quick laundry turn around. We thoroughly enjoyed the roof top bar, and on our return from Ha Long Bay they offered a complimentary afternoon tea as we had an early start the next day and wouldn’t be able to enjoy breakfast.
Stayed in April 2024
Reviewed: 25 April 2024
Joanne
AustraliaOutstanding location, beautiful decor, friendly, helpful staff.
Stayed in April 2024
Reviewed: 24 April 2024
Xuelin
New ZealandThe breakfast is excellent. The location is convenient. The staffs are friendly and helpful, offering tips about in-city sightseeing and transportation, as well as popular restaurants and money exchanger nearby. The airport transportation is extremely handy and the price is reasonable. Indeed, a grand Grand Hotel!!!
Stayed in April 2024
Reviewed: 24 April 2024
Simon
United KingdomBathroom need updating
Brilliant location, lovely staff.
Stayed in April 2024
Reviewed: 23 April 2024
James
United KingdomHaving to leave.
Staff make or break any business, and whoever does the hiring at this hotel has got it exactly right. All the staff are excellent, we would especially like to thank Sofia and Hannah
Stayed in April 2024
Reviewed: 23 April 2024
Rashmita
United KingdomNothing
Firstly amazing staff, superb service went out of their way to serve and help. Especially Ella who prepared a wonderful surprise in our room for our anniversary with a delicious cake. Ella anticipated all our needs ; providing a calming soothing tea to help us sleep after a long flight. Lisa at breakfast was also super friendly and provided great service and a big thank you to Me Ken. Location was first class. Highly recommend this hotel with amazing staff.
Stayed in April 2024
Reviewed: 23 April 2024
Wendy
United KingdomAll was good
Exceptional service - staff go above and beyond...courteous and most helpful. Good location on the perimeter of the old town so less chaotic and a bit quieter. Decor and style of hotel. Great bed. Breakfast was extremely good.
Stayed in April 2024
Reviewed: 21 April 2024
Kathyrn
United StatesThe hotel was beautiful, our room was wonderful, the breakfast was delicious and the women at the front desk, Sofia and Ella , were so lovely and helpful it made our visit outstanding. Excellent
Stayed in March 2024
Reviewed: 21 April 2024
Jose
SpainPerfect location in the center of old Hanoi. Breakfast excellent. Staff very servicial and efficient.
Stayed in April 2024
Reviewed: 21 April 2024
Jose
SpainThe hotel was totally perfect.
Excellent service. The reception was magnifique!! Quick checking clear explanations of all about the hotel and about how to move around the Hanoi and possible excursions. Only to help not to pressure to sale you anything. Always helping to anything. Last day we had and early taxi ti the airport and they had a breakfast bos ready for us. Location excellent near everywhere. They make us an upgrade a nice detail. The rooftop terrace bar excellent on the night for a fresh air a good drink and music.
Stayed in April 2024
Reviewed: 21 April 2024
Mei
SingaporeNothing
Beautiful , good service and very convenient
Stayed in April 2024
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