18 - 20 - 22 - 24 Nha Chung, Hoan Kiem District, Hoan Kiem, Hanoi, Vietnam
#12 of 877 hotels in Hanoi
Guests' ChoiceBased on 880 hotel reviews
9.5Cleanliness
9.6
Comfort
9.6
Location
9.8
Facilities
9.3
Staff
9.8
Value for money
9.3
Free WiFi
9.7
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End of dialog contentReviewed: 15 May 2024
Charles
FranceLocation
Mr. Wang and his team made our stay memorable at the Grand Hotel !
Stayed in May 2024
Reviewed: 15 May 2024
Viktoria
SwitzerlandEverything was great
Stunning property, good location, quiet, quality
Stayed in May 2024
Reviewed: 14 May 2024
Elad
Italythe rooms are a bit small
the staff is really nice and friendly, very central location.
Stayed in May 2024
Reviewed: 14 May 2024
Setiawan
IndonesiaNothing
Amazing
Stayed in April 2024
Reviewed: 14 May 2024
Setiawan
IndonesiaNothing Everything is wonderful
Amazing staff Very helpful Great location Clean It feels like home
Stayed in April 2024
Reviewed: 13 May 2024
Karishma
United KingdomOverall it was great. No full length mirrors anywhere though. Breakfast was ok, not amazing
Good sized rooms, great location and exceptional staff!!
Stayed in May 2024
Reviewed: 13 May 2024
Cloud
TurkeyLocation is great, beyond all the kindness of hotel staff is overwhelming. I had some little issues on my room but warm concern by hotel staff solved everything. I would love to thank to service manager Ms. Sophia.
Stayed in May 2024
Reviewed: 10 May 2024
Joachim
GermanyWe were satisfied.No reasons to complain
Nice and stylish ambience
Stayed in May 2024
Reviewed: 9 May 2024
Jan
United KingdomNothing
Extremely comfortable room and delightful staff
Stayed in May 2024
Reviewed: 8 May 2024
Dr
United KingdomLovely hotel in great location, short walk to best cafes and landmarks,lovely breakfast, lovely attentive staff. We enjoyed everything.
Stayed in May 2024
Reviewed: 8 May 2024
Stephanie
FranceNothing
We were delighted and the breakfast was very good and the young people at the service are very helpful. The beds are comfortable. The staff is very friendly. And thank you to the director for our sunglasses that we had forgotten. Following his call, we quickly turned around. Thank you again.
Stayed in May 2024
Reviewed: 8 May 2024
Rupak
AustraliaConsidering the location, have to say the hotel is really good. I was not sure what interioe windows meant. It meant no natural light. But thebetaffs upgraded us to a room with natural light. Overall happy!
Newly done fresh, supportive and customer care was on point. Mr. Ken took good care of us.
Stayed in May 2024
Reviewed: 6 May 2024
Denise
United KingdomNothing
Location is amazing. Staff are really nice. Good value and good room size. Enjoyed our stay! We had a surprise upgrade of our room and a cake for our anniversary - really appreciate it! Thank you
Stayed in May 2024
Reviewed: 5 May 2024
Jasper-job
NetherlandsThe room with interior window is somewhat cramped although it’s a compromise considering the location of the hotel in the Old Quarter.
Very service oriented staff, lots of good tips. They even upgraded us to a more spacious room when it became available, free of charge.
Stayed in May 2024
Reviewed: 3 May 2024
Anna
United KingdomNothing to improve on
The customer service has been outstanding throughout our stay. We were made to feel incredibly valued and everyone knew who we were and what our plans were. The rooms were spacious, clean and quiet and we really appreciated the upgrade. The restaurant manager should be commended as she was amazing. The hotel was very central and convenient for everything.
Stayed in May 2024
Reviewed: 2 May 2024
Michael
AustraliaNothing
NIce breakfast and great staff
Stayed in May 2024
Reviewed: 1 May 2024
Hendrik
VietnamPlease provide explanation of AC panel in room
Location is great.
Stayed in April 2024
Reviewed: 1 May 2024
Stéphane
FranceThe staff is just the most helpful and supportive you can get!! Just for that, don’t hesitate to book. But also, it’s a very nice hotel and confortable, with nice rooftop and view on the cathedral.
Stayed in April 2024
Reviewed: 1 May 2024
Michelle
AustraliaRoom on the small side
The staff are amazing!!!!
Stayed in May 2024
Reviewed: 30 April 2024
Wan
SingaporeNothing
The hotel and rooms were lovely, location excellent with plenty of shops and cafes nearby. But we were most impressed by the excellent service and friendly staff who went above and beyond to make our stay comfortable. Thank you!
Stayed in April 2024
Reviewed: 29 April 2024
Jeroen
NetherlandsFirst of all the location is very good: in the old town close to the Hoan Kiem Lake. We found the staff extremely nice, caring and interested. They organised excursions to Lan Ha Bay and to Ha Giang for us. In total we stayed for 5 nights. The breakfast and the rooftop bar (with happy hour) are excellent.
Stayed in April 2024
Reviewed: 29 April 2024
Rashmita
United KingdomNothing
Location excellent, service from Lilly amazing , friendly, accommodating.
Stayed in April 2024
Reviewed: 29 April 2024
Kieran
SingaporeRooms slightly small but that's to be expected when staying in such a good central location
Location. Amazing staff, always so friendly and helpful
Stayed in April 2024
Reviewed: 28 April 2024
Stefano
ItalyNothing
Excellent staff. Very useful and kind. Great location.
Stayed in April 2024
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