Some things were just not 10/10 updated, like the shower leaked a bit or my key card malfunctioned. But very small, minor details.

Good location! Very, very nice staff, super friendly and helpful. Came with great recommendations for food and activities around the old quarter and beyond!

Stayed in May 2024

Location and very helpful staff

Stayed in May 2024

Everything! We stayed here earlier on our trip to Hanoi and went away for a visit to Ha Long Bay before returning again. We were able to leave our luggage in their storage room whilst we were gone. Happy with everything!

Stayed in May 2024

The location in the heart of Old Quarter made it easy to visit Beer Street, Train Street, Walking Street, Night Markets etc, all in walking distance. The property itself was clean, quiet and comfortable. Staff were friendly, always happy to help and gave fantastic recommendations for restaurants or activities. A special mention to Hana who was always willing to help. Great value for money.

Stayed in May 2024

We loved this place. Very good located in the city center and not too loud and busy. Very supportive and helpful staff! We even stayed here twice because it was so comfortable and nice :)

Stayed in May 2024

Very nice hotel, kind staff!! They helped us with free late check out and cheap transfer to the airport and always looked how they could support us for the most comfortable stay in Hanoi. We loved it! Highly recommend this hotel. Thanks allot!

Stayed in May 2024

Staff

Stayed in May 2024

More effort could of been put into our take away breakfast. Two slices of dry government loaf with a piece of cheese and 2 bananas and a dry croissant was disappointing…

The location is brilliant, the price point affordable and the staff are kind, and really helpful.

Stayed in May 2024

Every thing

The location , very clean , friendly stuff Helping alot

Stayed in May 2024

Hana was amazing at helping us book tours and find things to do in the area. Her service was incredible as was service of all staff. Loved the location, a peaceful escape in the middle of the Hanoi old quarter. Couldn't ask for a better location. Super comfortable rooms.

Stayed in May 2024

Nothing stands out worth noting, everything was very good. One suggestion to get the AC checked for slightly louder background noise. Nothing that cannot be drowned out but just an extremely minor point.

Excellent location, very good, polite and helpful staff and receptionist.

Stayed in May 2024

None

Great central location very nice hotel with excellent staff highly recommend

Stayed in May 2024

-

Good value for money - convenient location, good facilities, breakfast was quite nice as well. Staff were always available and very helpful.

Stayed in May 2024

Nothing.

The rooms were extremely clean, the staff were always welcoming to us everytime we came through the doors, the location was amazing and the staff were very helpful with restaurant recommendations and sight seeing information. As well as extremely helpful on WhatsApp prior to getting to Vietnam and helping us store our baggage the first day even though we weren’t checking in for another 3 days.

Stayed in May 2024

Nothing!

Friendly service, great location, easy check in and check out, taxis organised promptly and for a great price, extra special service for our special occasion, wonderful breakfast and lovely staff members.

Stayed in May 2024

Little bit of noise from above early in the morning.

I left a horrible hotel that I have paid for two nights and came to Lavender Central. I was welcomed by Jenny, she saw how upset and tired I was from my previous experience, she kindly offered me fa beverage and a cold towel, then she gave me early check-in so I could relax before starting my day. She made me feel that I arrived to the right place. I decided to book 2 more nights there. All the staff at the a Front desk is very professional and go beyond expectations.

Stayed in May 2024

N/A

The hotel was very well situated in old quarter Hanoi, despite being in the centre of the old quarter, it was so quiet in the room. The room were clean daily, the location was quiet and beds were super comfortable. The breakfast provided was delicious with great variety, and the staff really went above and beyond to make sure you are well taken care of. The receptionists gave us a run down of everything we need to know about Hanoi when we arrived, and the staff always helped with our bags and doors. They also made sure to act us our point of contact when we had your pick ups so we were not left on our own to navigate. Staff was amazing and helped us book transfers to Sapa and back. Special thanks to Jenny who took great care of us. We highly highly recommend this hotel to anyone to stays in Hanoi! Great value and exceptional service!!

Stayed in May 2024

All good

We returned to the boutique hotel returning from Ha Long Bay cruise. We were impressed with the staff, specifically Andrea made our stay very welcoming and was helpful to ensure our stay was a great experience. Excellent location, clean rooms, comfortable space to stay in.

Stayed in May 2024

Had a great stay at this hotel! The staff were super helpful and welcoming and the hotel and room was very nice. The bed was comfy and the shower had great pressure and temperature. Location is right in the centre of Old Quarter in Hanoi, close to lots of cafes, bars and restaurants and only a short walk from beer street but not so close that you'll hear any noise from it at night. Breakfast was great, with a buffet and a choice from a menu for eggs, omelettes and pho. Highly recommend!

Stayed in May 2024

N/A

It was in a fantastic location, clean rooms, lovely breakfast and very kind and attentive staff.

Stayed in May 2024

Staff is Great , Jenny and Hannah are great

Stayed in May 2024

Nothing

Excellent place to stay in Hanoi highly recommend, would stay again if I was back in Hanoi, lovely staff lovely room lovely breakfast and bed is the comfiest I have ever stayed in. Room so clean and quiet

Stayed in May 2024

Nothing - perfect boutique hotel

The location is perfect for exploring the Old Quarter, restaurants, coffee shops, rooftop bars, close to train street and lots of souvenir shopping. The hotel is quite lovely, clean rooms, comfortable beds, great showers, AC, reasonable price and overall friendly and helpful staff.

Stayed in May 2024

Our room only had an interior window so sunlight was limited.

The property was in an amazing location. Easy to walk to everything. Staff was extremely friendly and helpful.

Stayed in April 2024