So far so good

The hotel staff is very nice and helpful. It is a decent hotel with excellent facilities.

Stayed in May 2024

The location near the old quarter is very convenient, the attention was excellent and the room was very comfortable.

Stayed in May 2024

During our time in Hanoi, we stayed at the Hanoi Calista Hotel three times. Our small room was well-equipped, the bathroom was spotless, and daily housekeeping was available upon request. The breakfast buffet was delightful, offering delicious Vietnam coffee, Vietnamese and Western options, and fresh tropical fruit. The wifi was reliable, and the staff were friendly, responsive, and helpful, offering recommendations and walking directions. The central location made it easy to explore the old town, French Quarter, and other sites, while being tucked away from the main road ensured a peaceful night's sleep.

Stayed in May 2024

Perfect room and friendly staff Liked everything

Stayed in May 2024

Everything was fine

Friendly staff. Good breakfast (but crowded). Very clean room, with limited outlook.

Stayed in March 2024

We stayed at Hanoi calista hotel 3x during our time in Hanoi. Our small room had everything we needed. The bathroom was very clean, and daily housekeeping on request was great. Breakfast buffet was delicious, with Vietnam coffee, and a choice of Vietnamese or western options, as well as fresh tropical fruit. The wifi also worked well, and the staff friendly, responsive and helpful, providing recommendations on things to do, places to eat, and walking directions in the local area. Location was very central and easy to walk around old town, french quarter, and many other sites. The hotel is off the main road, so it’s a little quieter at night, better for a good nights sleep.

Stayed in April 2024

Great location, down a side street so quiet at night. The rooms were clean and a good size. The staff were excellent, great recommendations for places to eat and tours. Will definitely stay here next time I'm in Hanoi

Stayed in April 2024

Front desk staff Amanda was very helpful, property was neat and clean. Breakfast was also good and services was exceptional.

Stayed in March 2024

Staff very helpful and friendly, good location, nice clean rooms.

Stayed in April 2024

Very cosy, clean place to stay. Amanda is very friendly and helpful. Biggest recommendations!

Stayed in April 2024

Washing machine dryer didn’t dry the clothes so had to air dry the clothes. Not a big problem.

Very clean and spacious. We were a family of 4 with a teenager and a 9 year old. We had 2 stays at the hotel before and after our visit to Ha long bay. We had the 2 bedroom apartment , the rooms were huge and perfectly accommodated my family. No concerns for our luggage’s and bits and bobs. I will like to thank Amanda for her outstanding customer service. She was helpful from the day we booked, being available to help. She checked to see if we were on an early flight and checked us into our room early so that we can get some rest. She also suggested restaurants and local sites to visit and was always available to answer any questions. I can’t remember the name of the other lady but she was also very helpful. Thanks to Huy and Gioi the taxi driver. Gioi was very friendly and said some very kind words to our family with the English he knew and through google translate. I will recommend this hotel 100 x over. You made our stay in Hanoi exceptionally with your warm and friendly service.

Stayed in April 2024

Washing/dryer didn’t dry but really loved that the hotel provided washing liquid so guests can do some washing.

Very spacious, clean and the location is excellent.

Stayed in April 2024

Very clean and Frenly

Stayed in April 2024

A little bit noisy (construction work in the next building)

Good location, very nice room, comfortable beds.

Stayed in April 2024

Nothing

Very nice hotel, very clean, good breakfast and great staff. Made to feel very welcome, Tracey was very friendly and helpful, she arranged some great trips for us. Would highly recommend.

Stayed in April 2024

Nothing

Room: looked exactly the same in website photos. Beautiful, bed very comfortable, there is smart TV. Love the flooring on the room. Bathroom: Shower is big, water pressure is very strong, plenty of hot water. Toiletries are provided: shampoo, shower gel, conditioner, hand washing gel, toothbrush, toothpaste, shaving kit, etc. There is a bidet, which we loved. Spotless and clean. Breakfast: There are Asian and Western choices in the buffet. There’s fried rice, veggies, noodles, tofu, bacon, sausage, different kinds of bread, cereal, marmalade, eggs, and many more. One can also made to order pancakes, omelettes, and pho included in the breakfast. We enjoyed coming down to breakfast every day. Staff: Kudos to the staff, they are all amazing! Amanda, Tracey, and Harry at the front desk made our stay extra special with their recommendations for day tours, money changers, restaurants, etc. They are always smiling and happy to help. We highly recommend Hanoi Calista Hotel to everyone planning to visit Hanoi in the future.

Stayed in April 2024

Nothing

Excellent staff, jessi, Amanda , Siau , and others . They took care of us. They made sure there wasn't a single problem. We left the luggage at their hotel before leaving for Ha long bay. Our room was ready by the time we were back. The bell boy, venti, was equally proactive. this stay for me was much better than any 5stars I have stayed in. The location is close to the shopping street and the train street as well. It's about 700 mts from the lake .

Stayed in April 2024

Liked everything

Large room, good breakfast

Stayed in April 2024

This is a great hotel, I have stayed here twice already. Everything is great here, but the best of all is the staff, and especially I want to thank Amanda. During our stay, my sister urgently needed medical help. Amanda organized very quickly the arrival of an ambulance - an excellent doctor with team from a private clinic. We spent the whole day at the clinic, and when we returned, Amanda offered all kinds of help and support. And when we have already left, she sent us a message with words of support and wishes for a quick recovery. Dear Amanda, You are the heart and soul of this hotel, thank you SO MUCH for everything!❤️🌷

Stayed in March 2024

Lighting in bathroom could be improved.

Great location with helpful staff.

Stayed in April 2024

Clean room, helpful staff

Stayed in April 2024

Amanda was particularly attentive and helpful before we arrived and during our stay.

Stayed in March 2024

Well located, the staff were very welcoming and helpful. It was nice being just off a busy road, but still easily accessible and easy to find.

Stayed in April 2024

Lovely hotel tucked down a side street, so away from the traffic noise. Good location only about 300m from train street. Everything was good- staff, room & breakfast

Stayed in March 2024