Not the minus for the hotel itself. But some tourists don't know a thing about respect. Be prepared for loud music, talking on the phone in the common corridor and, if you're a girl, that some guys will take pictures of you, try to get into your room, knock in the middle of the night several times and ask about spending night together.

Employees are great and polite. Breakfast is tasty and you can choose from different options.

Stayed in September 2023

Nothing

The staff, cleaning, breakfast and location.

Stayed in September 2023

Good value, and convenient to city center and old Hanoi.

The staff was very friendly, helpful. End up booking a trip for my 6 days in this region going to Sapa, Ninh Bình and Halong Bay cruise. I was totally happy with the whole experience. Nga the travel agent/receptionist was a call away every time I need her to verify travel and contact the transportation crew. I would recommend her to my own family. Ask for the the Rosy cruise, single bed sleeper bus and limousine 16-18 seater.

Stayed in August 2023

The breakfast was very simple

The room was big and comfortable. It was newly renovated, very clean and tidy. The staff was very helpful and proactive. Great value for money too

Stayed in August 2023

nothing

room is modern and super clean. the staff helped us plan where to go and what to see and also booked our onward transport to Cat Ba. We will stay again if we come back to Hanoi.

Stayed in August 2023

The bathrooms were not clean. It needed more scrubbing in the tiles and outlet. Some towels need to be replaced. Toiletries are limited. Rooms need to be sound proof. If u get a room facing the road it could be difficult to sleep for a light sleeper.

Nga, the lady at the reception was very helpful. She really goes out of the way to help the customers. We were not happy with the room we got first, she managed to solve the issue. She did all our bookings to Hanoi. She works very professionally. The breakfast was ok but not many options for a person who is a vegetarian.

Stayed in April 2024

THEY STOLE MONEY (Canadian bills) FROM US THAT WE HAD LEFT IN THE ROOM DURING THE DAY AND THEY KEEP DENYING IT. When we told them that, they showed us picture that the housekeeper took of our money on the desk in the room?? Why would she take a picture of our money?

Stayed in May 2024

The shower had very low pressure and sometimes no water and no cold water. They came to check it 3 times but the same problem keeps happening. It is really inconvenient in a country where there is heat and you need to shower often.

The location

Stayed in May 2024

Cleaning, facilities, noise, no variety for breakfast (only few things to choose from) very dirty towels, few outsiders as ants or flies

Staff and location

Stayed in April 2024

They said it’s a room with view, not a single window in the room only ventilators. Sheets & towels very old and stained Bathroom faucets and taps spray water everywhere Shower is blocked Breakfast is bad Staff is sweet but won’t really do anything about it

The location is convenient. Has a lift Was safe Staff is polite

Stayed in March 2024

The tiny room

The location was covenient

Stayed in February 2024

The pressure of the shower was not enough at the last floor.

Great location...Nga is a great hostess.

Stayed in March 2024

Could be cleaner, rusty bathroom but you get what you pay for in the city.

Great location, walking distance from most attractions. The owner is exceptionally helpful and has great contacts for tours and laundry service. Breakfast is pretty good.

Stayed in January 2024

Was pretty dissapointed in this hotel. I rarely write bad reviews, but my experience was not in line with the reviews on booking.com that I felt I needed to say something. The hotel has potential, but the cleaning was just not up to par. Stains and hairs on the bedsheets, dirty room in general, and very moisty (it was raining outside to be fair). One bed was literally as hard as a rock. The phone to the reception did not work. We had ants. And the final day the water did not work, so no toilet and/or shower. Hopefully they will take the cleaning level up a bit, because it has a lot of potential!

Staff was very kind and super helpfull! Location is superb.

Stayed in January 2024

Room, cleanliness

Location

Stayed in December 2023

Super smal window, badly soundproofed, trying to sell you tours

The lady at the reception was really helpful, daily cleaning, good breakfast

Stayed in November 2023

There are no comments available for this review

Stayed in May 2024

There are no comments available for this review

Stayed in May 2024

There are no comments available for this review

Stayed in May 2024

There are no comments available for this review

Stayed in May 2024

There are no comments available for this review

Stayed in May 2024

There are no comments available for this review

Stayed in May 2024

There are no comments available for this review

Stayed in March 2024

There are no comments available for this review

Stayed in March 2024

There are no comments available for this review

Stayed in March 2024