18 Lo Su, Hoan Kiem, Hanoi, Vietnam
#51 of 881 hotels in Hanoi
Guests' ChoiceBased on 724 hotel reviews
9.3Cleanliness
9.3
Comfort
9.3
Location
9.8
Facilities
9.0
Staff
9.7
Value for money
9.3
Free WiFi
9.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 28 May 2024
Brett
Australiathat staff were so lovely and helpful. the room was large and clean and comfy. I’d stay again.
Stayed in May 2024
Reviewed: 26 May 2024
Riju
GermanyRestaurant is a bit small, limited choices but not bad
Location, friendly staff, value for money
Stayed in May 2024
Reviewed: 26 May 2024
Bradley
AustraliaNil
Clean, tidy and within walking distance of all the key things to do and see in Old Quarter
Stayed in May 2024
Reviewed: 25 May 2024
Joanne
AustraliaGreat stay and location
Stayed in May 2024
Reviewed: 25 May 2024
Sergey
KazakhstanWe stayed there for 3 nights to make one day trips to Halong bay and Nin Bin and Lily made it possible just for 10 minutes. Our room was 601, it was clean and neat, AC worked well without unpleasant smell. The staff were friendly and attentive, all requests were fulfilled quickly
Stayed in May 2024
Reviewed: 24 May 2024
Rama
IndiaEverything was perfect. Location is great. Lily, Daniel and William is very helpful. Lily booked a nice Halong Bay cruise for us. I highly recommend this hotel.
Stayed in May 2024
Reviewed: 24 May 2024
Avril
IrelandN/A
The staff were excellent, Lilly was so helpful, she helped us organise transfers and booked our cruise to Ha Long Bay. The breakfast was lovely each morning. The rooms were comfortable and clean. The location was great, we walked everywhere. Would definitely recommend if staying in Hanoi.
Stayed in May 2024
Reviewed: 23 May 2024
Harry
New ZealandLily the travel agent is amazing
Stayed in May 2024
Reviewed: 22 May 2024
Derek
IrelandNothing
Location was perfect just what we needed
Stayed in May 2024
Reviewed: 21 May 2024
Scott
AustraliaNothing
We had great information from customer service from the time we booked and throughout our trip. Very friendly staff. Great food. Great location and can walk to all the main parts of the old quarter.
Stayed in May 2024
Reviewed: 14 May 2024
Paraschos
GreeceThe hotel and service were excellent! As soon as I arrived, a lady showed me to my room and a gentleman carried my suitcase up to my room! I really liked this! The lady at the reception was very helpful and gave me a very detailed map of the surrounding area where she marked the main attractions I could go to and indeed I went to them all! She also gave me a list of restaurants in the nearby area, I went to the first one on the list and it was really authentic and the food was delicious! The room was amazing with all the amenities! Very comfortable bed, a great office desk with a great lamp, which I took advantage of as I had to work. The breakfast was very rich and delicious! Just before I left, the lady at the reception booked me a van and gave me two small magnets with Vietnamese figures! I really appreciated it!
Stayed in May 2024
Reviewed: 14 May 2024
Maartje
NetherlandsBreakfast options were maybe a bit limited but more than enough for us!
Wonderful penthouse room, very spacious. Clean and comfortable. Personnel is fantastic, they were so lovely and helpful! ❤️
Stayed in May 2024
Reviewed: 13 May 2024
Vanessa
Austria-
The Room was great The stuff very very friendly Would definitely recommend this Hotel for everyone!
Stayed in May 2024
Reviewed: 11 May 2024
Jairo
ColombiaJust a little side-note: the bathtub was not as clean as it could have been. We weren't really bothered by this. But could be good to give that a look.
Hanoi E Central was a very nice and cozy place just at the heart of the old quarters. The place is nicely designed, with a lovely wooden entrance, a restaurant in the first floor and spacious rooms. The bed was a pleasure to sleep in and the bathrooms are nice and spacious. I read in some reviews that the street is noisy but honestly I didn't hear anything and our room was facing the street... I guess some people are very sensitive to noise? Their breakfast was very good as well. Just what we needed before our trip: eggs "a la carte", fruit, bread, Pho... Mrs Lily was lovely and very helpful in the day our departure. We were expecting a van to take us to Hai Fo and she was always attentive. The whole staff helped us with the bags going out. There might be more luxurious places in the city, but I think that the quality-cost ratio in Hanoi E Central is a very very good one. The attention of the staff was also super good!
Stayed in April 2024
Reviewed: 9 May 2024
Lucy
United KingdomThis was a small boutique hotel so was as we expected and nothing not to like.
Location was good, walking distance to most things we wanted to visit.
Stayed in May 2024
Reviewed: 9 May 2024
Lyle
United Arab EmiratesWe had a wonderful time in Hanoi. The hotel is in an excellent location to explore the city on foot. The staff are super lovely and helpful, including the driver. We hired their driver two times and he was very helpful and spoke good English. Great communication, and the hotel is clean and comfortable.
Stayed in April 2024
Reviewed: 8 May 2024
Liza
United StatesGreat location. They were very helpful when bus tours and recommendations.
Stayed in May 2024
Reviewed: 4 May 2024
Sudhanshu
IndiaMany things to like and many things to say! First thing first! Hats off to Ms.Lily & Ms.Hoa! If you want to learn guest relations, they are the people to meet! The hotel is centrally located and it's near every landmark, you can walk everywhere within minutes. We didn't need grab or any other means of transport, since everything was just walking in 10 minutes - the water puppet show, the museum, the temple and even the famous markets! The hotel is surrounded by coffee shops and restaurants where you can enjoy the local food and drinks! Rooms are comfortable with all the amenities that are needed, the beds are soft and you sleep in them like a baby! We took the room, which was facing the street, but there were no disturbances at all! Then comes the breakfast, great options, and good variety, even for vegetarians! The best part was, that we told them that my wife is a vegetarian and couldn't eat much in the breakfast, so the chef made some really tasty veg rice noodles every day of our stay! The fruit platter is a must-try! Ms. Lily, she is a wonderful soul and she will make sure your trip is perfect. She organised an entire tour for us covering, Haylong bay, Sapa and Ninh Binh.. the arrangements were perfect, whether it was the stay in these places or mode of transportation! Ms Lily had organised everything perfectly! Infact she was constantly in touch with us via whatsapp during each leg of our tour to ensure our comfort! We are definitely coming back to stay here! Not just for the hotel, but for the people as well!
Stayed in April 2024
Reviewed: 2 May 2024
Uğur
TurkeyGreat location! Awesome personnel! Delicious omlet
Stayed in May 2024
Reviewed: 1 May 2024
Arthava
IndiaOnly one single seater chair/sofa was given in the family room
Prompt services from very courteous staff...Room was well done up and staff briefed us regarding Hanoi
Stayed in May 2024
Reviewed: 30 April 2024
Connie
SpainNone
We informed the staff that we were expecting to arrive late after a tour of Sapa and they ensured the AC was turned on when we arrived. We were only staying the night as our next tour begins the next morning but the hotel and room had all we needed, including a shower door lol. Breakfast was fantastic and filling. The staff helped us getting on the right bus as well. Best hotel we stayed in on our trip in SE Asia!
Stayed in April 2024
Reviewed: 30 April 2024
Gary
AustraliaStaff were amazing
Stayed in April 2024
Reviewed: 29 April 2024
Sharee
AustraliaLoved everything about the property
The staff and location were amazing. The staff treated us like family especially Ms Lily and Ms Hoa
Stayed in April 2024
Reviewed: 28 April 2024
Natasha
AustraliaNothing
Location.
Stayed in March 2024
Madrid, Spain
Berlin, Germany
Ischia, Italy
Williamsport, USA
Inverness, UK
Algarrobo, Chile
Matjiesrivier, South Africa
Panajachel, Guatemala
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content