Absolutly nothing

The location is perfect. Breakfast is good. Internet fast. The staff made our trip. Receptionists and staff in the restaurant were the best. We stayed in different hotels during our trip and I can say that 100% this hotel is the best. By the way they are kids friendly. Extremly helpful. They take care of you every moment, they will ask kitchen about other dishes if u can't eat buffet, they will bring u tea if u re working in a lobby, they will translate for u whatever u need.

Stayed in May 2024

Little sound insulation for the rooms

Comfortable bed, all staff helpful and attentive, ladies on reception particularly fantastic, very thoughtful coffee leaving gift, great price, great location 2 minutes walk to hoan kiem Lake

Stayed in April 2024

Great location, very helpful, friendly staff and nice rooms.

Stayed in April 2024

The staff were really friendly and answered any questions we had. They also helped organise food for our toddler before we left. The bed was really comfortable as well and the room was clean.

Stayed in April 2024

Front Hotel has a Vietnamese pork roll, coffee shop make a little bit confusing, but convenient

All staff are friendly and helpful. Rooms are nice and clean, bigger than the most room in Hanoi

Stayed in April 2024

A very minor one is that the hair conditioner smells like rubber to me.

- Prompt responses from the hotel for all the messages/inquiries from me - Reliable airport shuttle service - Courteous staff in general, providing helpful information around the neighbourhood - Flexibility in payment method - Great facilities in the room (fridge, electric kettles, 1L water, coffee, tea, bath robes, desk, reading light) with clear guidelines on what is complimentary and what requires additional charge - Air-con works perfectly well - A quiet place in the bustling old town of Ha Noi - Walking distance to a handful of attractions and famous eating places - Breakfast is superb with a great variety (We stayed two nights, and the buffet dishes were different from the first morning)

Stayed in April 2024

There is no alcohol available at the hotel! There is a bar that us used for decoration only - very odd. Needs some updating overall.

The location was superb and could not be beat. We were in the middle of the Old Quarter basically across the street from the lake. Walking everywhere was easy and close. Staff were very helpful. Rooms were old but okay. Not an abundance of plugs. Full closet and room to unpack. Lighting in the bath was poor. They gave me a room I could walk up stairs to as I don't like old small elevators.

Stayed in March 2024

About my only criticism of the stay was that the room was a little dark, and could have done with more light. I found it a little tiring to pack and unpack my bags when I can't really see very clearly.

Hotel location was excellent. Staff were uniformly excellent and very helpful. Breakfast was pretty good, Room was pretty good. VFM was pretty good too.

Stayed in March 2024

Location was great, the room was very nice and the staff very friendly and helpful.

Stayed in March 2024

Hotel was really centrally located. Everything was within walking distance. The staff was very polite and hospitable, always ready to help.

Stayed in March 2024

Nothing.

We had a beautiful stay. The hotel team are so welcoming and focused on providing exceptional service. Special thanks to Grace, Suzie, Vinh and Tracey.

Stayed in March 2024

The rooms could be slightly updated and refurbished, but they are still quite good.

Great location - in the center, but in a quiet(er) street; the street is closed for traffic on weekends which is even better; good restaurants near by You could arrange almost anything at the hotel - day trips, rent a scooter, exchange money, get a taxi from/to the airport etc. Amazing and helpful staff - gave us a map of the city and gave us tips on where to go, where to eat, what to try; answered all of our questions and helped with general tips regarding Hanoi and the area (e.g. which Ninh Binh tour is the best for this time of year); gave us a goodbye gift as well :)

Stayed in March 2024

Lots of choices in Hanoi, but hard to know which listings to trust. Imperial was an amazing hotel. The staff were so friendly and always went the extra mile (for example they even contacted the tour providers we had booked ourselves to make sure all arranged okay). They gave us lots of useful advice, the room was great and they let us leave our bags at the hotel whilst we travelled to other nearby areas. Wouldn't hesitate to stay again.

Stayed in March 2024

Amenities in bathroom

Below average

Stayed in March 2024

Very nice and clean hotel, the staff is super helpful.

Stayed in March 2024

Provide iron & ironing board in room. Have halal option for breakfast perhaps.

The hotel was located right in the smack of Old quarters, yet tucked away in a corner. It's just a few mins walk to the Hoàn Kiếm Lake. Message centers/shops were all around. Breakfast was decent, though I only had it on the first day, as there were no halal options. Had to rely on bread/cereals. Apart from that, everything was decent and good. Staff spoke decent English, so there was hardly any language barrier. They were most welcoming from check-in to check-out. Kudos to that. For room facilities, everything was well equipped - with the exception of Iron & ironing board. I didn't ask for them, but you could probably request them from the housekeeping. The room I had, had a slight humming noise (could be from the aircon/fridge?), it came and went, but not to an extent where you couldn't get a good night's sleep. No problem for grab/grab-bike to come to your hotel for pickups, but do note that the roads leading up to the hotel may be closed on weekends, so you probably need to drop off slightly outside, then walk in (not that far anyways). Overall i had a good stay and would definitely recommend friends and families if they are ever coming to Hanoi!

Stayed in March 2024

All good!

The breakfast was a 9/10. Location is great 1/2 from lake. Staff were outstanding went beyond the call of duty!

Stayed in February 2024

Nothing to dislike

Everything

Stayed in February 2024

There was nothing to dislike.

Everything. The staff were amazing, nothing was too much trouble, very professional and courteous.

Stayed in February 2024

The place is very lovely, the location couldn’t be any better, you can just walk anywhere in the old quarter from this hotel. The rooms were clean, everything worked well and the staff were the highlight, they made our trip very easy, they took care of every single detail, from early checkin to laundry, contacting tour operators, preparing our breakfast to-go & a lot more. I would really recommend staying here if you want to ensure you can focus on your trip itself and have everything else figured out for you.

Stayed in February 2024

The place is very lovely, the location couldn’t be any better, you can just walk anywhere in the old quarter from this hotel. The rooms were clean, everything worked well and the staff were the highlight, they made our trip very easy, they took care of every single detail, from early checkin to laundry, contacting tour operators, preparing our breakfast to-go & a lot more. I would really recommend staying here if you want to ensure you can focus on your trip itself and have everything else figured out for you

Stayed in February 2024

Best place to stay in Hanoi, a hidden silent spot in the middle of a chaotic city. The staff is amazing, they treat you like royalty.

Stayed in February 2024

Nothing.

The property is in a great location, rooms are a really good size and very clean, but the thing that makes this hotel more than deserving of a 5 star review is the staff - they were fantastic. Everyone we came across was so friendly and helpful, they were all fantastic.

Stayed in February 2024

Nothing

This was a return visit to the hotel. We stayed for 2 non consecutive nights as we were doing the Halong Bay cruise. The 1st night we had an upgraded room which was large and with a window.The room was spacious and comfortable. The 2nd night we had a room without a window (this was known beforehand) on level 2. It was very dark obviously no natural light and it was located on the landing where the store room was (sheets, towels etc) and as staff were coming and going there was a little noise from time to time. Basically the room was what we ordered and it was fine for one night, but if you are staying for more than 1 night you may wish to consider booking a room with a window. Breakfast excellent. Reception staff excellent. A high quality hotel right in old town about 10 minute walk from the lake.

Stayed in February 2024