17 Nhà Chung Hàng Trống, Hoàn Kiếm , Hà Nội, Hoan Kiem, Hanoi, Vietnam
#163 of 877 hotels in Hanoi
Guests' ChoiceBased on 1631 hotel reviews
9.1Cleanliness
9.2
Comfort
9.2
Location
9.7
Facilities
9.0
Staff
9.5
Value for money
9.1
Free WiFi
9.5
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End of dialog contentReviewed: 17 May 2024
Calliope
AustriaVery nice experience, the staff has been extremely attentive and caring to our needs. The hotel's location is within walking distance from the night market and all the touristic attractions in the old quarter of Hanoi. Even when we faced a health issue, the people of the hotel provided customized care and treatment.
Stayed in April 2024
Reviewed: 17 May 2024
Kerenza
SingaporeHad a wonderful experience at Hanoi Lheritage Diamond hotel. The staff were lovely and extremely responsive - if I needed anything they would promptly try their best to help me (eg. Booking tours, directions, recommendations etc.) Everyone was very smiley and friendly which made for a great stay. Would highly recommend - the breakfast is also very good and the rooms were clean.
Stayed in April 2024
Reviewed: 17 May 2024
Iphigenia
New ZealandThe service was excellent and the facilities were very well maintained. Beautiful modern room. Jame & Sabi at the front desk were very helpful throughout the stay and gave me excellent recommendations for my time in Hanoi. Thank you so much!
Stayed in April 2024
Reviewed: 17 May 2024
Heulwen
PolandThe bed was very comfortable, the amenities were all there. Free water bottles and tea/coffee were provided. The receptionist here are very nice and helpful. Jame helped me with booking a ride to the airport and even called the service if they come earlier since I checked out a bit early. Very helpful. Thank you so much!
Stayed in April 2024
Reviewed: 17 May 2024
Gladys
FinlandWe had an amazing stay at Lheritage Diamond . The hotel is as beautiful as on the pictures and the rooms are really nice and spacious. The breakfast and the top floor are also a big plus. Also the staff was amazing, they are really friendly and can help you out with anything.
Stayed in April 2024
Reviewed: 15 May 2024
Calantha
NetherlandsThis is a relatively new hotel right in the old quarter of Hanoi. Everything is modern, clean, and nice. Complimentary breakfast comes with free omelets and espresso drinks. Great location not far away from beer street and banh mi places. The staff, including Jame and Sabi, were extremely friendly and recognized and remembered us whenever we walked through the lobby. Overall this is a great value with exemplary customer service above all.
Stayed in April 2024
Reviewed: 15 May 2024
Matilda
United KingdomWe had a fantastic stay here! The hotel is centrally located, in the heart of the hustle and bustle of beautiful Hanoi! Sabi was an exceptional host, making sure that everything was perfect! The rooms are comfortable and stylish, the restaurant has amazing views of the city and the breakfast delicious! Thank you to all of the staff for a memorable stay!
Stayed in April 2024
Reviewed: 15 May 2024
Hypatia
BelgiumAmazing staff and hotel. Sabi went out of her way to make everything as comfortable as she could for us. We could store our luggage and even have a shower after we checked out. Location is perfect, you can walk everywhere you need to. We’ll be back!
Stayed in April 2024
Reviewed: 15 May 2024
Richard
AustraliaGreat Location, view and close to all the main attractions. The rooms were big, very clean and the staff are very friendly and helpful. The breakfast was good and lots to choose from. We would definitely stay there again. We have great memories at the Hanoi Lheritage Diamond Hotel. The hotel is wonderful, lots of attractions in walking distance and the lake is absolutely beautiful. A big thank you to all the staff, you are all wonderful.
Stayed in April 2024
Reviewed: 15 May 2024
Ladonna
PolandGreat hotel at an excellent location (Old Quarter) in Hanoi. The staff was very friendly and helpful and the room was spacious with a comfy and large bed. Absolutely beautiful views from the restaurant. Would recommend to my friends and family.
Stayed in April 2024
Reviewed: 15 May 2024
Oralie
BulgariaCan't fault the service here at The Lheritage Diamond Hotel in Hanoi, we really enjoyed our stay here. Some of the staff made our stay very warm and welcoming, especially Sabi who always greeted us with a smile every morning and catered to every need. We would highly recommend staying here, hopefully we get the opportunity to come back.
Stayed in April 2024
Reviewed: 15 May 2024
Maida
JapanWe have had such a great stay at the Lheritage Diamond hotel. The manager, Martin has gone above and beyond to make sure our daughter who is coeliac has had plenty to eat at breakfast time. Nothing was too much trouble, he always took the time to answer our questions and help us with anything. We definitely recommend a stay here, the rooms are charming and spacious and everything is so close. Thank you and we will be back soon!
Stayed in April 2024
Reviewed: 14 May 2024
Piyush
United StatesOur Experience was amazing. Nothing I would change
The hotel was wonderful! The staff were very friendly especially Ms. Saba. They helped us book a tour of Ha Long Bay which turned out to be a amazing experience. The breakfast was a wonderful buffet style with something for everyone including my children who are 3 &5. The location was in the center of everything and walking distance to many attractions! Definitely book this hotel if your going to Hanoi. Wonderful rooms and great people!
Stayed in April 2024
Reviewed: 14 May 2024
Nathan
United KingdomThe bath gave off a funny smell if you used the spa facility. Upon arrival we were bombarded with excursion offers when all we wanted to do was go up to our room. The next days they would complain that we booked trips with other companies and each time claim how they could have got us the trip cheaper than they’d originally offered it for (I guess don’t try to rip us off in the first place?). This was only one member of staff who was really pushy but I guess it is his job to try and sell the trips? Finally, upon arrival they asked us to cancel our booking.com booking in exchange for refunding our taxi fee. This is definitely not something I felt comfortable in doing and they asked us 3 times in succession to do it. No means no!
The property was clean enough and the location was fantastic. Most of the staff were really friendly and helpful.
Stayed in May 2024
Reviewed: 14 May 2024
Felicity
DenmarkMy girlfriend and I went to Hanoi on vacation in Apr 2024 and decided to stay here based on the reviews and they were absolutely true and correct. The location of the hotel is perfect! The breakfast is great! Amenities are cool,The hotel is very centrally located in the Old Quarter, a minute walk from Hoan Kiem lake. I highly recommend this hotel for its excellent service and amenities.
Stayed in April 2024
Reviewed: 13 May 2024
Hiro
JapanWe really annoyed our stay at Hanoi Lheritage Diamond. It is in a great central spot. The bed was comfy and it was SUPER quiet despite the noisey city. The front desk including Sabi were very accommodating when we needed help with our safe and asked for an extra blanket. They also provided advise for yummy food and booked us transportation to Halong. Food was good at the buffet too. 10/10 would return
Stayed in April 2024
Reviewed: 13 May 2024
Charmaine
CanadaThe Hotel was a wonderful place to start our holiday in Vietnam. The staff were very friendly, especially Sabi, who was very helpful at reception. The breakfast was very yummy, the staff there very attentive.I would recommend the Lheritage Diamond Hotel to anyone visiting Hanoi. , very centrally positioned in the Old Quarter. .
Stayed in April 2024
Reviewed: 13 May 2024
Dilys
SingaporeThe place is amazing and easy to navigate. The food is fantastic, and you can also request breakfast items from the menu for free at no extra charge. The front desk, particularly my friend Happy, is extremely helpful and kind to our group. Happy truly lives up to her name. There are also plenty of amenities available. I highly recommend this place.
Stayed in April 2024
Reviewed: 13 May 2024
Bridget
BrazilComfortable and furnished room with sufficient amenities. Strategically located with walking distance to Hoan Kiem Lake and lots of shops and good food nearby.Martin and Sabi were very hospitable and helpful during check in and check out process, and gave good recommendations on where to go and delicious food nearby.
Stayed in April 2024
Reviewed: 13 May 2024
Calliope
GermanyThe location is superb. It’s walking distance to the main spots. . Great breakfast and the staff went above and beyond for us with a request we had made. They aim to please and it shows.
Stayed in April 2024
Reviewed: 13 May 2024
Bernice
NorwayThe service was good. It was good value for money. Every small problem that I raised was attended to immediately. For example, I wasn’t sure how to use the safe. The receptionist came to my room to show me how to use. Sabi and Jame were very helpful.
Stayed in April 2024
Reviewed: 10 May 2024
Amadahy
BoliviaEverything like room, facilities, breakfast are great for Hanoi Lheritage Diamond Hotel! But the thing I extremely impressed and highly recommend is the people hospitality from this hotel. That really makes this hotel different. Thank you Martin, Jame and Sabi for your great care.
Stayed in April 2024
Reviewed: 10 May 2024
Immanuel
Czech RepublicThe staff were fantastic so friendly and helpful nothing was too much to ask I could not fault the service. The beds were large and comfortable and the rooms clean and tidy. 100% would recommend for a place to stay in the Old Quarter of Hanoi
Stayed in April 2024
Reviewed: 10 May 2024
Michel
AzerbaijanWe stayed here for 2 x nights and thoroughly enjoyed our stay. The hotel is in a great location near lots of restaurants and the old town centre. Service was outstanding, particularly Sabi on the front desk who was very helpful and accommodating. Highly recommend.
Stayed in April 2024
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