While the doorman was so helpful with our suitcases, it would have been nice if they have elevator for guests. Climbing up the stairs can be quite tiresome especially after a long day of walking and sight seeing.

Breakfast was great! We always had an enjoyable breakfast. Food was delicious. I love the coffee, and those sweet potato balls they serve. Staff are pleasant and helpful. Sulli was very friendly and accommodating. Our room was kept clean during our stay. When we arrived at the hotel, tired from a long flight, we were welcomed with water and biscuits, so that was nice.

Stayed in May 2024

Cool cool (100/10). The hotel is comfortable and close to the crowds. Easy. to find food, walking access, and safe. Breakfast is so tastety. My room has a beaultifull view and large space on the 7th floor. Jimmy, viet anh and sulli are also friendly and enthusiasm =). Very good. Don't regret staying here. And I will invite friends to live here.

Stayed in May 2024

We booked 1 superior room once month ago but when we check-in the stafts upgraded for me 1 balcony room for 1 day and we really appriciated that. On the 2nd day we go to Halong bay, they already change all my luggages to the new room when I came back in the evening. It was a great stay. The location is very good. It's in the heart of old quarters. Everything is close by. The staff is really helpful, they recommendus places as well. They makes the place much better I think. Overall a great place for stay. Highly recommended!!!

Stayed in May 2024

Pleasant stay

My family had 1 night at royal palace hotel. We explored almost everything on foot. The staffs toke care my children very carefully, Sulli also gave my son some tastety snacks and they really enjoyed its. Although the elevator on the 2nd floor and we need to walk. but the rooms are well furnished with 3 big beds and it's so comfortable for my family. The transportation was great for guest if you wanna to eat and drink in the evening. Really great service!

Stayed in May 2024

100 percent recommend this hotel. The rooms were stunning and the beds were very comfortable (I came back 3 times). Everything was super central and I was able to walk everywhere. Can't speak highly enough about the service. Everytime you walk through the door, Sulli and Jimmy greets you with the biggest smile. They also booked me an amazing trip to halong bay! Will be back!

Stayed in May 2024

Hotel located at old quarter area. The staffs here are friendly and sincere especially Sulli. The Vietnamese style food from hotel's restaurant are tasty too We did have a great time and experience when staying at Hanoi Royal Palace hotel. Highly recommend!

Stayed in April 2024

Delicious Buffet Breakfast

Perfect place to stay in Hanoi with Free buffet breakfast on included. Very nice to stay, good breakfast and lovely room. Only 45 min away from the airport. Next time I will stay again in this very nice hotel. Enjoyed my stay in vietnam.

Stayed in April 2024

The hotel is in a convenient location, quiet, and close to Hoan Kiem Lake and outlets. Please pay attention to the museum's opening and closing timings, as it may be closed on Mondays. The accommodation is really clean, and the patio design is also very nice. Sulli, the front-desk receptionist, is particularly friendly and eager. I reserved a two-day, one-night tour to Ha Long from the hotel. Jimmy introduced it to me. I was able to go on a boat ride and visit the stunning Ha Long Bay. I will surely return next time!

Stayed in April 2024

I'm thrilled to have chosen Royal palace Hotel. To my surprise, the hotel team have had show case their best in hospitality service with fast responses, friendly attitude and being very resourceful in providing travel information. The room layoit and design is nice and hsndy for guest. I love the buffet breakfast, surprises me with daily changes on the food spread. When you come here, ask the staff to book a tour for you to get a discount. You should go to Ninh Binh first and go to Ha Long the next day.Awesome.

Stayed in April 2024

My family of 4 adults stayed one night while we were waiting to go to Ha Long Bay the next day. We got in late so we were unable to use any spa services available at the hotel. Sulli and Jennie were very kind and professional, couldn't have asked for better. The breakfast we had was delicious with a lot of variety of Asian and western foods. Our room was a bit small for 4 adults, but if I had a smaller party I would stay here again in the future.

Stayed in April 2024

The hotel might look small from the outside but it's deceptive! Food, staff and stay was amazing! The breakfast spread was generous! The location, perfect! It's close to all the main food, activities spots. We got upgraded and the room was perfect for us and very well maintained Special shout out to Sulli as she helped us with local recommendations!

Stayed in April 2024

Everything was nice, especially the location. It was very easy for us to go anywhere within the old quarter. Sulli and Jimmy were also very friendly and caring. Since it was the high season in Vietnam so it was very crowded and nois: in Hanoi during our stay, if you have a cruise in the morning, the tour guide will walking around in Hanoi Old Quater to pick up a lot of guest, se that you don't worry. We always felt relaxed coming back from activities during the day.

Stayed in April 2024

Erfectly clean rooms, friendly staff and peaceful atmosphere. Guest can book a tour to Ha Long through Jenny so it's extremely convenient. Staff are very friendly, they help us a lot. Highly recommended to stay at Hanoi royal palace

Stayed in April 2024

Staff are great. Local very convenient.

Stayed in May 2024

We received a free room upgrade to a large balcony room. The room was clean and all the staff were very friendly. Delicious breakfast and Lien helped us book a car to the airport. Sulli is very kind and lovely.

Stayed in May 2024

Good location, good service.

Stayed in May 2024

The hotel is located right in the middle of the Old Quarter, so wherever you want to go it feels close, at most 1.5 km (Hoa Lo Prison), the service is also good, thank you to the friendly staff ( Jimmy, Sulli,…). Jimmy was very kind and booked a food tour for us, the tour guide was great. In total we stayed for 5 nights. The staff is friendly even though the breakfast is standard, for the service we give 5 stars, the location is 5 stars, the AC is cold, the rooms are spacious, even though you have to climb stairs to get to the lift, but all of that is paid off with the plus points, when visiting Hanoi again, we will stay at this hotel again.

Stayed in May 2024

Friendly staff, clean hotel. Easy to move around the center and restaurants. Thank you Jim, Jennie, Alex and Sulli for always taking care of us

Stayed in May 2024

The room is spacious and clean, Jimmy helped us book a Ha Long tour at a very good price.

Stayed in May 2024

Stayed here. It was in great location Jim was very friendly and had good information. Probably some of the most friendly staff I met Room was above expectations in the price range. Very clean and comfortable Will stay here next time.

Stayed in April 2024

We have fantastic stay at this hotel with great location to access every way, very friendly staff, rooms are were spacious and clean, good breakfast. The manager helped us book a 2 day 1 night Sapa tour with a bed at a very good price. Hotels in Sapa have great mountain views. Overall we highly recomended this hotel as it value for money and excellent location.

Stayed in April 2024

We really enjoyed our stay. The location was wonderful and within easy walking distance of lots of restaurants and sights. Breakfast was good and Jenny was especially helpful..

Stayed in April 2024

Stayed here. It was in great location Mananager Jimmi was very friendly and had good information. Probably some of the most friendly staff I met Room was above expectations in the price range. Very clean and comfortable. Jimmi booked a 3 day 2 night Ha Long tour with V'spirit cruise ship which was very impressive, the seafood was very fresh and delicious.Will stay here next time.

Stayed in April 2024

I thought this was a wonderful place to stay! Jimmy made everything easy and was very helpf was kind and was very quick to help us! He even gave us his fan to use at night when we were a bit hot in the room! We really enjoyed our stay and would recommend for anyone planning to go to Hanoi! :)

Stayed in April 2024