7 Hang Dau street, Hang Bac ward, Hoan Kiem district, Hoan Kiem, Hanoi, Vietnam
#126 of 881 hotels in Hanoi
Guests' ChoiceBased on 1134 hotel reviews
9.0Cleanliness
8.9
Comfort
9.0
Location
9.7
Facilities
8.7
Staff
9.6
Value for money
9.1
Free WiFi
8.9
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End of dialog contentReviewed: 20 May 2024
Robert
AustraliaEverything good
Clean quiet and wonderful courteous staff
Stayed in May 2024
Reviewed: 19 May 2024
Andreas
AustriaThe room and especially the elevator had quite a wet/moldy smell. Fine for a weekend in Hanoi
Friendly staff, very close to the city centre, clean and quiet rooms
Stayed in May 2024
Reviewed: 19 May 2024
Mabbs
AustraliaJust the beds were bit to firm! For us but everything else was perfect we stayed in family suit with balcony
The staff were all Fantastic, very helpful and always available and friendly, location was perfect! Literally 1m to hoan kiem lake and everything out side your door ,Beer street, night market and train street just 10 min walk
Stayed in May 2024
Reviewed: 16 May 2024
Walid383
United Arab EmiratesCourteous staff. Spacious, clean room. Good A/C & shower. Excellent location.
Stayed in May 2024
Reviewed: 15 May 2024
Adolfo
United StatesEverything.. Everyone so nice
Stayed in May 2024
Reviewed: 15 May 2024
Vidhi
IndiaNo openable windows Ill fitted bathroom hardwares Non provision of hand towels
The hotel is centrally located in the old quarter, surrounded by numerous eateries, cafes, shops, and travel agencies. The staff were the friendliest we encountered throughout the country, always smiling and willing to answer our many questions. Special thanks to Mai, Brian, and Vian, who were always there to assist us and even provided a room upgrade. The breakfast was good, and the staff were very accommodating, helping us store our luggage during multiple check-ins and check-outs for our one-night trips from Hanoi. The area felt safe, even when we returned late. Overall, it was an amazing stay experience.
Stayed in May 2024
Reviewed: 13 May 2024
Aislinn
IrelandNothing
It was a great hotel in a great location. The staff including Brian and Ms Mai were super helpful. The hotel kindly held our bags between bookings. 10/10 service
Stayed in May 2024
Reviewed: 13 May 2024
Trace
United StatesStrong odor of sewer gas in the bathroom. the Balcony (rm. 502) was completely caged in and only had one chair.
Great Location in the Old Quarter, short walk to everything. Staff were very kind and eager to help. Room was clean and spacious (Jr. suite with Balcony). Breakfast was just right. They sent out our Laundry for us and changed our USD to VND. They have a travel desk that can book tours, experiences, and transportation, but we did not need it, had pre-booked everything online in advance.
Stayed in May 2024
Reviewed: 13 May 2024
Sam
ThailandFantastic property! The staff were exceptional and very friendly. Great hotel
Stayed in May 2024
Reviewed: 13 May 2024
Alex
AustraliaStaff are really really friendly. It is really nice and quiet at night and super clean room and a lift to the to your room. Good value for money. With a perfect location for the sights and sounds. Good coffee around this location aswell. I loved it!
Stayed in May 2024
Reviewed: 12 May 2024
Kanishka
IndiaLovely Property. Brian has been extremely helpful in accommodating us. Highly recommended.
Stayed in May 2024
Reviewed: 11 May 2024
Asyiqin
MalaysiaThe staff is very friendly and helpful from the time we checked in and until we checked out. The location is very nice because nearby to a souvenire shop.
Stayed in May 2024
Reviewed: 10 May 2024
Seow
MalaysiaGood location, good staff, will come back again.
Stayed in May 2024
Reviewed: 9 May 2024
Tom
IsraelGreat location, nice rooms and a good price for what you get. The stuff did an awesome job and were very helpful in everything we asked for.
Stayed in May 2024
Reviewed: 8 May 2024
May
United Arab EmiratesEverything is good
I love their customer service.Staff’s are very nice and friendly. Very accommodating and helpful. Especially Mai and Brian
Stayed in May 2024
Reviewed: 7 May 2024
Rhona
United KingdomNo window in room
We got upgraded to a lovely large room. Such a friendly receptionist. Would definitely recommend!
Stayed in May 2024
Reviewed: 6 May 2024
Arjun
IndiaThe property’s location is the best! Situated in the centre of old quarter. Very close to the lake!
Stayed in May 2024
Reviewed: 6 May 2024
Aislinn
IrelandN/A
Really great location. Brian and Ms Mai we’re great and super helpful. The hotel kindly held our bags between bookings. Would stay here again.
Stayed in April 2024
Reviewed: 4 May 2024
Hang
AustraliaNothing
Close to everywhere.
Stayed in May 2024
Reviewed: 3 May 2024
Afekt
SingaporeNothing
Great, central location, nice, cosy room buy above all excellent personnel. Mr. Brian took great care of us, explaining some hostory of Vietnam, giving directions for shopping and tips for our next destination. We felt so welcome ar this hotell! Wish we could stay longer.
Stayed in May 2024
Reviewed: 2 May 2024
Miloš
SerbiaGreat pleace
Stayed in May 2024
Reviewed: 29 April 2024
Cleo
United StatesN/a
The staff, location
Stayed in April 2024
Reviewed: 27 April 2024
Natalie
NetherlandsThe hotel is old and needs maintenance. It is promoted as a boutique hotel but in reality it is more of a budget hotel. The room key card says enough (see picture). The balcony was surrounded by iron bars. It felt unsafe in case of a fire there is no escape. Afterwards the staff told us that there is a key somewhere to open the bars. I advised them to inform customers upon checking in.
The staff were super friendly and helpful. The deserve the highest score. Location is excellent, very central. Room was specious with a balcony.
Stayed in April 2024
Reviewed: 27 April 2024
David
United StatesWe had a room by the stairwell and it can be noisy. Get a room away from the stairwell.
Location!
Stayed in April 2024
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