My room had a strange smell like the toilet smell or mould.

Lake view and the breakfast buffet menu was amazing!

Stayed in May 2024

Very good service with excellent food and drinks in the executive lounge.

Stayed in May 2024

Sparkling water is charged at breakfast.

Very good atmosphere, attention to detail.

Stayed in May 2024

bathroom design : was huge with rails around bath tub and shower which was good but only the washbasin and shower had body soap shampoo set and bathtub didn't have it (but they rectified quickly by bringing soap bar) would be better to share the wall mounted soap set as there is a recess and glass that connects shower and tub

superb views of the Westlake and fabulous breakfast spread staff were courteous, polite and helpful

Stayed in May 2024

Needs refurbishing and a leak of paint

Nice staff

Stayed in May 2024

Restaurant timings.... They close very early

Scrumptious spread!!

Stayed in April 2024

Twin bedroom small made smaller with an additional bed not good .

Lovely hotel , location and friendly staff

Stayed in April 2024

Beautiful sunset drinks spot, fabulous rooms & and incredible breakfast buffet

Stayed in May 2024

Poolside not cleared regularly, lots of used towels and drinks glasses left. Overly expensive

Lovely staff, comfortable bed, and room. Great lakeside bar. Good breakfast

Stayed in April 2024

Very comfortable and clean hotel, very well located at the Westlake district of Hanoi. The staff is friendly and the restaurants offer a variety of delicious food. This hotel is an excellent choice for those in Hanoi either on business or vacation.

Stayed in April 2024

It's a bit outside of Hanoi so if you want to stay central maybe not the best option.

Breakfast here is huge, so many choices. You also have 3 restaurants and a pool bar as well. The prices were amazing for all this as well. The pool area is amazing and the sunset bar is great for a drink. The rooms were a great size with huge bathrooms and a balcony. The staff were great.

Stayed in April 2024

Very comfortable hotel, clean and well kept. Breakfast is excellent, with many different options of delicious food.

Stayed in March 2024

Not applicable

Breakfast buffet is excellent. Lots of different dishes available. Staff very friendly

Stayed in April 2024

For a 5-star hotel, I find it hard that the restaurant has limited sauces to add to their food.

The quality of the hotel.

Stayed in April 2024

Pollution. Smog all over the sky. Dusty roads due to construction and reconstruction as well as traffic. It is very sad. Hotel was good but unfortunately we did not enjoy the city air.

Breakfast was very good. Superb variety including demonstration of local food that changes everyday during the weekend. Sunset bar was nice with beautiful view. Rooms are spacious. Staff are all very polite and warm. It was a good idea to stay away from the busy old quarter.

Stayed in April 2024

all fine

location

Stayed in April 2024

Carpet under the bed. Wish they renew

Nice being away from busy old quarter. Sunset bar was relaxing. Fitness gym is superb, well equipped and very clean. Breakfast was very nice with lots of choices including local food.

Stayed in April 2024

Excellent breakfast with a massive range on offer. We took up the all inclusive offer to use the leisure facilities and club lounge and this was also excellent.

Stayed in March 2024

Way too humid because you are in the lake. Dehumidifier can’t clear the air and the aircon is too old

Very large complex with a lot of content. We had an issue with the room and the staff was great in finding a solution and fixing it for us.

Stayed in March 2024

Views from my ground-floor overwater room weren't quite as glamorous as expected, looking at the grubby side-wall of the adjacent golf driving range. Also needed to keep the curtains closed in a couple of side windows for security and privacy.

Comfortable rooms, good facilities, great breakfast, helpful staff, overall very user-friendly, and a 15-minute cab ride into Central Hanoi.

Stayed in February 2024

There was major construction going on and our cab was literally 1 minute from the hotel when he got lost (coming from Halong Bay) - he missed the turn because of the construction and it took another entire hour to get to the hotel. We finally got out and walked the last bit as the car was not moving. Left the next morning at 4:45 am for airport and had no trouble then with getting out. Had dinner at Milano which had horrible pizza - no basil on a Margarita? Overpriced and mediocre. Not a place to stay for touring the city.

Place is huge - they drive you around in golf carts!. Nice bar and we had a fantastic upgrade basically to a 2 bedroom apartment with a washing machine/dryer. Great bathroom with wonderful lighting. Beautiful view on the lake.

Stayed in March 2024

The asian type restaurant´s decoration, furniture and menue would profit a lot from a careful renovation to reflect the beauty of this country.

The location of the hotel provides the guests a romantic and calm stay, although the nearby surrounding is very lively with timewise tremendous traffic. The staff is extraordinary friendly, always helpful looking for the best solutions to satisfy the guests needs.

Stayed in February 2024

Location is perfect. Great view at the lake from the balcony

Stayed in March 2024

No smart TV. You couldn't watch anything you want to. Unacceptable for such an expensive room.

Stayed in February 2024