21 Phố Hàng Thùng, Hoan Kiem, Hanoi, Vietnam
#15 of 878 hotels in Hanoi
Guests' ChoiceBased on 387 hotel reviews
9.5Cleanliness
9.7
Comfort
9.7
Location
9.7
Facilities
9.5
Staff
9.9
Value for money
9.3
Free WiFi
9.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 5 January 2024
Connor
United StatesThere’s literally nothing to not like. La Siesta met and exceeded all our expectations.
La Siesta was the perfect place for our trip. The hotel was incredible itself, but the staff are the ones who really went above and beyond. So friendly and attentive and genuinely nice. Their top tier communication before arriving and coordinating transportation to/from the airport made us feel extremely welcomed and prepared. We will 100% be staying here on our next trip back to Hanoi!
Stayed in January 2024
Reviewed: 4 January 2024
Bo-yee
United KingdomNothing!
Staff went above and beyond to help us with things such as booking train tickets, early arrival/check in. Exceptional service and made extra effort to celebrate our visit for a special occasion. Excellent breakfast. Everything about our stay was fantastic, we could not ask for anything to be different
Stayed in December 2023
Reviewed: 2 January 2024
Pankaj
IndiaWe booked 2 Le Siesta suites. But they were of different sizes ! But same price. 905 was much smaller than 805 and so was the terrace. Spa is located in a sister property 5 mins walk away. They charged 3% extra for making payment with a credit card. Which 4/5 star hotel in the world does that !!!!! Avg pool area with very low privacy.
Good Location. Very friendly and competent staff. Guided us well about what to do and where to go. BF and coffee was the best out of 4 hotels we stayed in Vietnam. Not noisy.
Stayed in December 2023
Reviewed: 27 December 2023
Jayeshkumar
Thailandeverything is oky
staff was excellent. service was excellent.
Stayed in December 2023
Reviewed: 24 December 2023
Rachel
SingaporeNone, everything was great!
Really meticulous service! Was really sad we had to leave early so couldn’t enjoy their breakfast but staff kindly allowed us to have a breakfast early at their restaurant. The view was fantastic! Sun rise and all, and the spread was awesome. Room was awesome cause they gave us a free room upgrade too! Really really happy with our stay!
Stayed in December 2023
Reviewed: 23 December 2023
Dennis
MalaysiaExcellent services
Stayed in December 2023
Reviewed: 22 December 2023
Laura
AustraliaWonderful staff, great location, delicious breakfast and most comfortable bed in the world. Tram was so helpful and made our stay lovely. Wish we had stayed longer
Stayed in December 2023
Reviewed: 19 December 2023
Patricia
CanadaNothing
Beautiful and tasteful decorations. Hotel is very clean and comfortable. Breakfast buffet is fantastic. The food at the restaurant is also amazing.
Stayed in December 2023
Reviewed: 18 December 2023
Buthaina
United Arab Emirates"The staff was incredibly helpful and welcoming, and the breakfast, while good, could benefit from a greater variety. The rooms were well-appointed and spacious. The establishment adhered to a commendable strict sustainability policy, which, although limiting some choices expected from a 5-star luxurious hotel, was appreciated in its commitment to environmental responsibility."
Stayed in December 2023
Reviewed: 18 December 2023
Flora
HungaryEverything is in good condition, staff is really kind and helpful, superb breakfast, great location. Silence was important to be able to sleep properly and indeed we couldn’t hear the noise from the street. Great choice though we are picky visitors 👍
Stayed in December 2023
Reviewed: 13 December 2023
Jakub
United KingdomNone
If you are looking for a really nice based for exploring Hanoi, this is the place. Newly built, very clean with enthusiastic staff in a great location 3 minute walk from the central lake. Staff were extremely helpful during our entire stay and even let us shower by the pool last evening before going to the airport. Note that some of the rooms don't have full windows (clearly marked in the booking.com description) but the one we were staying in still had a little sky light so there was some natural light coming through in the morning.
Stayed in December 2023
Reviewed: 12 December 2023
Leigh
AustraliaNothing
We loved our stay at this hotel, it was very pleasant. The staff are next level amazing and go above and beyond for us I would definitely stay here again It's close to everything and transport is at the door step
Stayed in November 2023
Reviewed: 6 December 2023
Chanavee
Thailand-
Very good staff and service
Stayed in December 2023
Reviewed: 3 December 2023
Célia
FranceI had a fantastic time in La Siesta, it is an amazing hotel, the staff is perfect. A special thank you to Tram (and Ha) who made my stay perfect. I had an amazing birthday thanks to you, a kind and beautiful person. I wish all the hotel to have the same employee !!! Thank you all the team of La siesta as well for making my days great. Also, swimming pool and food are great. The location is perfect. No noise, just fews street next to the lake.
Stayed in November 2023
Reviewed: 2 December 2023
Kyle
United StatesOne of the elevators was having issues but that was beyond the staff’s control.
The staff were amazing! They go out if their way to make you feel welcome and appreciated.
Stayed in November 2023
Reviewed: 2 December 2023
Laurel
United StatesNoisy outside because in the old quarter which is full of life but not noisy in rooms. Found it very restful.
Wonderful staff-kind, helpful, friendly. Set us up for a street food tour, Ninh Binh tour (which was great), lovely spa experience, and great vegetarian food. Lovely location with roof bar and library bar. Outdoor pool and workout rooms on. Good location near lake (2 blocks). Fantastic breakfast including Vietnamese, Japanese, and western food (highly recommend enjoying all the fresh Asian food as there are wonderful options if you are vegetarian ).
Stayed in December 2023
Reviewed: 1 December 2023
Kwang
MaldivesThe front offices team are outstanding. Will go above and beyond to provide the ultimatum exquisite services. They will provide restaurant and eatery recommendations (trust them , every single restaurant they recommended aisle just brilliant). To booking your air tickets , tours , getting your theatre tickets purchased., booking taxi , airport picuo . You name it they delivered with ease . Bravo to the managements for such an incredible team .
Stayed in December 2023
Reviewed: 1 December 2023
Sarah
MaltaOne of the best boutique hotels we stayed in Hanoi. Staff is the heart of this hotel - very friendly, always there to help and provide trustworthy recommendations. We booked a room - with a terrace, facing the pool area - very spacious for 2 persons, clean, modern and had all amenities you usually expect to find in a hotel room. We had breakfast included in the room rate - wide selection of fresh & tasty food including omlette station, pho station, cheeses, rice & noodles, sushi, pastry and fresh bread amonst other options. Fresh juices, tea & coffee. On our first night we tried the Red Bean restaurant on the 11th floor - very good Vietnamese food - must try. A rooftop terrace is available with a nice view of the hanoi surroundings - we had a couple of drinks there, enjoying a 'quieter' hanoi from high above. We also booked the street food tour directly with the hotel. The guide - Jackie - was really good at explaining the different food and tailored our tour around our dietary requirements. Whilst we were a bit anxious at first to try street food from unknown places, after the tour we were so glad to have trusted our guide and let him choose dishes for us. This is a must try for anyone visiting Hanoi & is cautious about which food places to try. Overall it was a very positive and nice experience staying at La Siesta Classic. Well done to all the staff for making our time in Hanoi so pleasant.
Stayed in November 2023
Reviewed: 28 November 2023
Loy
MalaysiaBreakfast could be better with more local selections.
Location is convenient, there are a variety of choices at breakfast.
Stayed in October 2023
Reviewed: 27 November 2023
Elizabeth
United KingdomReally lovely hotel, staff very friendly and helpful, room was beautiful; brand new and sparkling clean, spacious and comfortable. We like that they were also trying to be environmentally friendly, including encouraging plastic recycling
Stayed in November 2023
Reviewed: 26 November 2023
Christian
United KingdomNothing really, only thing that could be improved is music during breakfast which one morning was a xmas song played on piano tunes non stop :)
We loved everything about the hotel, great location, comfortable beds, lovely welcome, good recommendations, but one thing that stood out was breakfast which was delicious and the breakfast room is lovely!
Stayed in November 2023
Reviewed: 26 November 2023
Francesca
SingaporeThere was no toilet paper holder. No bedroom slippers. Can perhaps provide more personal amenities such as body lotion. However these were small issues.
It was new, clean, well furnished
Stayed in November 2023
Reviewed: 26 November 2023
Stephanie
United KingdomThe location of the hotel was great, it's right in the middle of the old quarter close to local restaurants, shops and sites including the Hoan Kiem Lake and French Quarter. It is also a short taxi ride away from the Temple of Literature, Tran Quoc Pagoda and Ho Chi Minh Mosoleum. All staff were incredibly friendly and attentive, they were sure to give excellent recommendations on how to spend our time in Hanoi, but also went above and beyond to help us find the best deals and most efficient routes. The hotel was very comfortable and the spa facilities in the sister hotel (2min walk away) were excellent. La Siesta Classic is building its own spa but they weren't ready for our stay.
Stayed in November 2023
Reviewed: 23 November 2023
Simon
United KingdomBreakfast was amazing, best on our trip. Nice pool. And big thank you to Ann, who was extremely helpful in sorting drivers for us for the rest of our trip, and she was excellent communicator.
Stayed in October 2023
Reviewed: 20 November 2023
Stephen
CanadaStaff amazing
Stayed in November 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content